Never again. The issues I expected when I paid Trico to move my furniture from LA to Austin was that furniture may possibly get scratched and dinged up. However, I'd been reassured by countless reviews that Trico are professionals that take great care of the items they are entrusted with. Well, what I came to find is that almost *all* of the furniture I shipped with them was *severely damaged* or broken beyond repair! What's more, one of my boxes was LOST COMPLETELY and left behind in LA - it was only with intense documentation, photographs and frantic, angry calls that my box finally turned up and was shipped to me. Sincerely, What kind of a shipping company loses boxes?! Isn't that *their only job*, to get things safe from one place to another? As a note, I posted this same review on their website as two stars and of course they removed it. Thus, this review is now one star. While the people that came to both pick up and deliver my furniture were very kind, very professional, and moved everything in and out without any damage, every item I packed myself is completely safe and sound, and almost every item they packed for me is damaged in some way after the move. This indicates to me there's a problem with how things are being packed, or there's a real problem with the long distance part of the long distance moving. I also came to learn they were contracted by Trico - Trico only does the LONG DISTANCE, not the pickup and delivery, so you never actually deal face to face with Trico employees which to hold accountable. Instead, I've spent the past few months playing phone tag with Trico employees and insurance reps, trying to get a settlement with which to repair my broken items. That's another thing - Trico provided me with a single insurance option, and they have been a veritable nightmare to deal with - they as you to take extensive photos, then they schedule a LONG time away to come in and take photos of your damage AGAIN. In my case, they even scheduled ANOTHER appointment a long time away so they could come pick up my broken computer tower and take it to a specialist to have it looked at - only to come back TWO WEEKS LATER after taking it away to inform me they were repairing the computer instead of giving me an estimate, without having gotten my approval or even telling me the name of the third party! And in this all, Trico has been utterly unhelpful - they've simply repeatedly told me to contact the insurance, or offered to pay me $0.25 per pound of damaged item. What kind of insane exchange rate is that? What kind of settlement offer is that? This move has been an absolute nightmare: one of the worst and most stressful experiences in my life. I'm living in a special kind of hell, surrounded by broken furniture I cannot get rid of yet because Trico's provided insurance company is STILL not done figuring out my claim TWO MONTHS LATER; I am having to repair some items out of my own pocket because I just can't stand waiting anymore, but I have no guarantee of proper reimbursement from the insurance company. This is a complete disaster. Do yourself a favor and never, EVER hire Trico Long Distance Movers.

Helpful and professional. The staff I worked with were approachable and prompt. When I called, their response time was fast we planned and scheduled the entire move within an hour. The pricing was very reasonable and not a single thing was damaged throughout the process. I had a good experience and I am not one to use moving companies but this one worked out very well.

What a time saver Was working round the clock up until the move and really had barely anytime to pack. When I get home I'm usually exhausted so packing became something I knew I was going procrastinate on. I ended up having Trico take care of both the packing and move. They labeled all the boxes and categorized them by rooms in my place. Honestly this is something I never really did in the past. I would box things up last minute normally. It was nice having someone put in a bit more time and detail into it. It made unpacking so much easier. I can't think of much I didn't like about working with them. The company was far more put together than a lot of local movers I've used in the past.

Great Business for Car Shipping Too! I contacted other places, and none of them were as upfront and willing to help like Trico was. Within a day after scheduling I got a call from the agent reminding me what time a driver would come. I had a concern about the ETA as I was shipping a car for someone else, that was expecting it to arrive during a certain time. The foreman handled every single tricky detail and made everything work out. If you're looking to get info right away I would recommend calling them up instead of leaving your contact info on their site. I was able to get service right away that way. They matched the price of the other quotes I got but the main difference is they are much higher rated so I went with them. Happy I did, vehicle got their right when promised in great condition. These guys don't just handle moves, they ship cars too!!

Full Service Experience Trico really saved me with a last minute booking and they did a terrific job. Moved my 2BR apartment (including taking down and setting up my bed frame). The movers arrived right on time during the move out. Which is big deal for me, love to see punctuality. I think any company that takes scheduling very seriously I can respect. That sets the tone for the experience. I do advise to be very clear up front with how much stuff you need moved to get an accurate price and time estimate. Recapping my move they basically took care of everything for you from A to Z. I paid for full service packing and it was 100% worth it. If you're looking to move long distance - this be the place.