Kirk Reynolds
GBDo not use Starline Van Lines I'm reluctant to leave a negative review as I know it affects real people, but it's important for those who are considering using Starline to understand what they're paying for and the risks. We decided to hire Starline because their sales rep, Phil, convinced us that they were an honest and reputable company. This could not be further from the truth. We were all but guaranteed a move-in date, barring unforeseen circumstances like bad weather, which is understandable. When the movers didn't show up on time, I had to make several calls to get an update. When I finally got through to someone, there was no information available and no apology for the delay. Six days later, our movers arrived. Part of the package was to set up furniture, put things together, etc. However, because we had helped the movers on the front end by disassembling things, they said they could not reassemble. I understand why they do not want to accept responsibility if I misplaced parts, etc., but this was not communicated to us and there was no sense of responsibility or accountability. Instead, the movers (who I will say were kind and polite) moved our stuff inside the house and left without any further assistance. In short, we paid 2x the other quotes and in return, our movers were extremely late, didn't communicate, didn't apologize or take accountability for the delay and didn't provide the full service we were promised. I highly recommend avoiding Starline. Their blatant dishonesty and lack of accountability only reinforces the poor reputation the industry has as a whole.
Julia Robinson
GBWe appreciated their professionalism... We appreciated their professionalism, hard work, and how efficient they were. They were a great team. They packed the truck quickly, went up and down a lot of stairs, and nothing was broken. They were kind, and we appreciated all their hard work.
Liam Johnson
GBOur company needed help with moving... Our company needed help with moving some furniture around our office space, and after doing some shopping around, we are so glad that we went with them! I worked with Brian on scheduling and logistics for the project, and she was so responsive, communicative, and organized! Her quick and thorough correspondence definitely made them the obvious choice in a moving company for us.
customer
GBUsing Starline worked out great Using Starline worked out great, the movers were all very nice!! Honestly everything was fantastic, it did take forever (three weeks) but I mean, I had a really small shipment going across the country, I knew that was a possibility. These guys were great, I would definitely use them again and recommend them to others. The movers were really kind and helpful guys, and they got everything I needed. The moving process is so freaking rough, I couldn't pick a company for the life of me. I'm really glad I settled on these guys.
Catherine Johnson
GBVery kind and professional! Very kind and professional movers. They handled all of my items with care. Prompt for a scheduled appointment. Movers genuinely and consistently followed each request. I would definitely recommend this company to family and friends in confidence that they'll be taken care of with this company's quality services during the time of their needs. I highly appreciate you guys!! Thanks again!!