My sales rep was jordan he was very… My sales rep was jordan he was very nice and had very good customer service. We had a couple date push backs but my car was delivered ahead of time I guess (me not knowing when it will arrive) I was just happy it was here in one piece! It took 2 days after pick up(nyc to chi) I just wish I was kept in the loop luckily I was home.

Arrangements were made to ship a… Arrangements were made to ship a classic vehicle from Chicago to New Jersey. The management team was very responsive and was able to give me a quote within short amount of time via email. The vehicle showed up sooner than scheduled, and in perfect condition. The driver was very cooperative, and I was able to coordinate the drop off with him in real time as he got closer to my destination. Great all around experience....

Very bad experience USA Auto Transport is not a trucking company. They are broker. So there is no tracking, no accurate ETA. You will know when your car will be picked up or delivered 1 hours ahead. Throughout the process, they didn’t tell me when there were delays. Every time I called they told me car will be delivered “today” or “tomorrow”. Finally on the delivery date, which is about 10 days later than their estimate, an unknown number called me out of blue saying my car was outside. I ran down and saw a guy standing next to my car. I asked for bill of lading to sign but the driver doesn’t have it. There was a big scratch/dent on the wheel rims which were not there before. But I was not given the bill of lading to report the damage. I complained my damages through email and phone calls to USA Auto Transport. They said they will report to insurance company and asked for before/after pictures. They later on send me their copy of bill of lading (without my signature of course, PDF version) with multiple damages noted as “pick up damages”. Note this is after I told them what was damaged (wheel rims). The attached PDF version of bill of lading also had a link to a third party website (superdispatch.com), the link shows my actual online BOL which also has a picture to show pickup damages. The two pictures are DIFFERENT. The only differences are on the wheel rims. So they sent me a PDF report with many added damages that I already reported and was going to claim the damages were already there when the car was picked up. But they forgot to remove the link in the report which leads me to the actual online report. This is not ethical. I don’t think what they did is even legal. PS: you gave to go through all the troubles yourself to file for a claim with insurance company. USA Auto Transport is not gonna help you with anything.

SUV shipping - Florida My SUV was shipped from Cleveland to South Florida in good timing with a respectful crew handling the process. Solid communication allowed a simple drop off and pick up with the dispatch always around during the day to answer any questions. The car got there with no damage and no dust at all from choosing the enclosed trailer option. I'll be using them later on down the road to ship the vehicle back.

100% confirmed bait and switch 100% confirmed bait and switch This company has on multiple and separate occasions misled me about delivery timing 1) Lie # 1: When they tried to win my business and on the day they picked up my car they said 6-7 days for delivery 2) Lie # 2: When I saw my car wasn't moving from the pick-up city for 4 days (and ended up sitting 6 days, that's right 6 days in one place and I only knew bc I have a tracker on my car), I called to complain and was finally told that it would be 7-8 days, one day later than what I was told 3) Lie # 3: After pushing to have a supervisor call me back for days, I finally get a supervisor that tells me 8-9 days, so now two days later than what I was originally told, and when I complain that this is costing me hundreds of extra dollars in car rental fees I'm told to "stop throwing a tantrum" 4) Lie # 4: I'm texted on day 7 to tell me car is on the way and will be there by day 9 ... so no longer day 8-9 but now day 9 5) Lie # 5: I'm texted just now, on day 9, to tell me that they may be delayed another day ... the DAY OF! They tell me another day of delay. Like they couldn't have foreseen this better This is no way to treat a customer, as if I have zero issues with my schedules, plans and reservations being whipsawed with something as critical as a vehicle ... I now have to pay outsized late fees, rearrange my schedule to account for rental car returns, cancel plans I had to meet friends just so i can receive my car on a different date What a disaster of a company. This is not ok