I had sent several requests out I had sent several requests out, and First Class Movers was the only one that responded. I did a small apartment move for a college student from Chicago to Kentucky. So, it was all handled over the phone and it was very easy. The process was great. The estimate varied a little bit, but I understand. Everything was well-packed and well taken care of.The movers called two hours prior to let us know that they would be arriving around a specific time. Then, on the day of delivery to the next location, they called in the morning and gave us a four-hour window, and then they called an hour and a half out and said, "We'll be there in an hour and a half." So, there was a lot of detailed communication. The whole experience was very easy.

Owner is not good people I received a cold text about a move that was not happening, assuming it was a bot text I replied in all caps “no one is moving to Ohio” apparently the owner felt this was rude and deserved threats of signing me up for Scientology and Mormon texts and calls. After a bit of back and forth the threats continued, I told him I would be reporting him to home office. Unfortunately he is the owner so that was a moot point. After leaving a voicemail he felt that he has one upped me by knowing my name but having none of my data correct. He called and threatened to dox me, advised that I need to get a federal attorney and he would be suing for civil extortion, all because I asked for his name. He also recorded our call without advising me, both California and Washington are 2 party consent states so in addition to doxing me he broke the law in 2 states. I appreciate that he is “trying to protect employees from rude customers” but as I was not a customer, and received unwanted messages the simple thing for him to do would be ignore it. But Mr Chris Smith cannot handle people who are sick of cold calls. Any owner who threatens to dox and illegally records phone conversations is not someone you should do business with. He will also be paying to remove this review.

Scamo Quoted me one price and raised it $800.00 as soon as they got my deposit. That's how they operate. These losers are very nice until they get your deposit. Then they are rude and unresponsive / confrontational to questions and problems. And don't believe the 5 star reviews. "They just ain't real." "They went the extra mile" Nope they didn't... Only one guy showed up to move my stuff inside. I had to help. They were all experienced." Nope and only one spoke English. Broke my stuff and said I'd hafto file a claim. "They handled with responsiveness to our various calls questions and special requirements." Nope, they don't... People don't talk like that unless they're writing fake reviews. "skilled, professional, polite, funny, and personable crew!!" Do you mean the ones' who couldn't even speak English? Even the business' reply's are bogus "Dear Joe, We're truly grateful for your glowing review of First Class Movers." They are a scam. Here's how the scam works and it's simple. Be nice and collect your $450.00 deposit. They use weird payment methods like Venmo and Paypal or Zell... That's fishy. Next call is rude and confrontational... so you decide to cancel because they're D-Bags. They'll try to keep your deposit and make money with very little effort. If this happens to you sue them, report them. Bottom line is they have way too many perfectly worded 5 star reviews to be real and legit. And way too many 1 stars to not be fishy. There are No 2 star, No 3 Star, & No 4 star reviews... That's a red flag, people! Don't fall for it. Get references and call your BBB.

Zero Communication If There Are Issues Communication at the beginning—from getting a quote to scheduling pickup—was good. Not excellent, there were times we reached out to confirm date/time and couldn’t get a hold of anyone. Pickup was in time. Movers doubled the cost from the over the phone quote, but at that point we had no choice but to proceed. We had very few furniture pieces (2 desks, a bookcase, a dresser, large cat tree) and the rest was boxes. Movers were quick, but not particularly careful. Taking boxes out of the hallway, they tore out a flooring transition piece, said nothing to me, and put it in the closet. Delivery was where it really went sideways. When we booked them, we were assured they don’t broker out moves, it was all handled by them and our Seattle to LA move was a frequented route for them. They delivered within their estimated window, but the original calls assured us it would likely be 5 days earlier than when they finally arrived. All communication via email to keep us updated on delivery date listed First Class Movers. Movers show up, and can’t take the money order because we made it out to First Class Movers and they were a different moving company. Tried calling original contact to make sure this was legit, no answer. Delivery was 2 men who seemed ill equipped and were stacking heavy boxes on top of “glass” “fragile” in the street. Boxes were also very beat up on delivery, some with holes, collapsing, etc. This shows that even though I marked boxes “heavy” or “fragile” their priority was to stack boxes high and overload the boxes rather than ensure items made it safely. Boxes were tagged with numbered labels when they were picked up but many of these labels fell off during transit so it’s impossible to check off all the boxes on delivery. Ultimately, we are missing at least 7 boxes now that we have unpacked. We have tried to reach out via phone, text and email in the hopes someone could attempt to track down our missing boxes and have received zero response. Also important to note that at no point did the person over the phone address insurance or adding additional coverage for the move, which means filing a claim if successful results in $0.60 per pound of missing stuff. But the charge by cubic feet, not weight, so there’s no way to verify the weight they took compared to the weight they delivered. We’re missing four boxes of books, a box of kitchen supplies and two boxes of makeup/toiletries and are looking at over $3500 of missing items that we may be eligible to recover about $150 of. And again, once they have your stuff and your money, communication plummets and then ceases completely. This was my first time hiring movers for an out of state move and it has soured me on doing it again. Even trying to make the move as uncomplicated as possible by bringing very little furniture and having it all in boxes didn’t work.

Our initial inquiry through the quote… Our initial inquiry through the quote process was handled with responsiveness to our various calls questions and special requirements. Our customer service rep was knowledgeable, thorough, patient and explained everything in detail. Dispatch personnel were responsive and informative as well. We got a very fair price. Our move broke down as follows: Day One: Load from a third-floor elevator condo building. Two movers and one foreman, 4.5 hours. Dissemble and wrap all furniture. Lock truck in warehouse for the night. Total price, all-in: $3025, to the penny what was initially quoted. A HUGE SHOUT-OUT & THANK YOU to , Doug,Greg and the skilled, professional, polite, funny, and personable Crew!! A heartfelt thank-you for a job extremely well done and most deeply appreciated!! What a fabulous team of professionals! 👍