Rockstar Pro Movers

18340 Ventura Blvd #212, 91356, Tarzana, United States
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3.75
Based on 20 Reviews

5

60.00%

4

5.00%

3

10.00%

2

0.00%

1

25.00%
About Rockstar Pro Movers

Rockstar Pro Movers is a licensed & insured moving company in Los Angeles California. Our specialties include residential, commercial, local and long distance moves. We provide our customers with variety of moving services including but not limited to Packing Unpacking Loading Unloading Disassembly Reassembly Moving Moving and Storage Out of State Moves Moves within the State of California We will treat you like a Rockstar in your upcoming move. Move Like a Rockstar! Get your quote today!

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Greg Hales
US

DO NOT USE ROCKSTAR PRO MOVERS! DO NOT USE ROCKSTAR PRO MOVERS!! I cannot stress this enough! Rockstar Movers lie, have terrible communication, and are overall extremely unprofessional. We were moving all our stuff from California to Arizona. I was told the truck and movers would be there Monday between 8am and 10am. Even though we paid for the “White Glove” service where they disassemble and pack everything for us, we still had most of our stuff packed in boxes ready to go for them. By Noon on Monday no one had showed up. I called asking for an update, I was told I would get a call right back – No one called. I called again at 4:00pm, again with a promise someone would call me back – No one called. I called at 5:00pm and was told the truck will be there the next day. No apology, no reason why they didn’t show up, just they will be there Tuesday between 3:00pm and 5:00pm. They did show up on Tuesday, so we made our way to Arizona. The Rockstar contract reads that they will call you and confirm you are available to receive your items. Once they do that the truck will arrive 3-4 days later. We received that call on a Saturday. We were told the truck will arrive to drop off our stuff by Tuesday or Wednesday at the latest. Wednesday came and gone and no truck came. Still no truck by Friday, so I called and asked for an update. I was told I would get a call right back – No one ever called back. I sent an email asking for an update on Saturday hoping I would get a reply on Monday. No reply. I called on Tuesday (one week after the truck was supposed to be there) and the trend of someone telling me they would call me back and never do continued. To jump ahead…2 weeks after the truck was supposed to arrive and after many calls and emails, I received a call from Brian, apparently a manager, at 9:00pm at night. He apologized and didn’t understand why our stuff was put in storage and he would absolutely call me to confirm a date our stuff would arrive…HE NEVER CALLED BACK! When our stuff finally arrived 18 DAYS after we were told it would arrive, they only has one local guy to unload, and reassemble, all our stuff. He was a nice guy, but 1 guy to unload a and reassemble a 2 bedroom house?! He would have been there working for 2 days if myself and a friend would not have helped unload. (So much for the “White Glove” service!) Rockstar Movers lie, have terrible communication, and are overall extremely unprofessional. DO NOT USE ROCKSTAR MOVERS!!!

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Sarah Pinder
GB

Rockstar Removals Fantastic Would definitely recommend Rockstar Removals, they were professional, careful with all my belongings, well priced given some of the ludicrous quotes I'd had, would definitely use again in the future, thanks David and Billie Jo, you made the whole experience pain free and given that it was pouring down I didn't think that'd be possible.

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CB
US

Excellent moving service Excellent moving service! The team worked hard and worked fast. Great communication and follow-up. Will definitely use this company again if needed and will also recommend.

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Nicky
GB

So impressed with this amazing team of… So impressed with this amazing team of people. They moved my house buyer in and then went on to help us move when we were let down by our removal firm. David was fantastic and went above and beyond to help us out. Thoroughly recommend them.

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Devan Port
US

They were prompt and professional They were prompt and professional. They took extra care of my things. One word "Awesome". Very competitively priced and great customer service!

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