Tiago Ernest
GBThis is the second time that I have… This is the second time that I have used this company and again I could not be more thrilled with the service. The men who helped me were very professional and quick. Very satisfied with our experience yet again and would highly recommend to anyone who wants value for their buck and wants a friendly, curtious service.
Susan Echavarria
GBThe movers were on time The movers were on time, fast, efficient and very professional. The estimated time for the move was 5-6 hours and the move took 4 hours. I highly recommend this company based on my move. Thank you.
Dmitry Leybel
GBFantastic Rate and Immensely Accommodating After my first mover was having issues, Rockstar was able to pick up my stuff and transport it to me across state lines, and at a fantastic rate by coupling my move with another on their route. They also helped me find an automotive transport for my car. Great customer service resulted in a quick and painless process.
Greg Hales
GBDO NOT USE ROCKSTAR PRO MOVERS! DO NOT USE ROCKSTAR PRO MOVERS!! I cannot stress this enough! Rockstar Movers lie, have terrible communication, and are overall extremely unprofessional. We were moving all our stuff from California to Arizona. I was told the truck and movers would be there Monday between 8am and 10am. Even though we paid for the “White Glove” service where they disassemble and pack everything for us, we still had most of our stuff packed in boxes ready to go for them. By Noon on Monday no one had showed up. I called asking for an update, I was told I would get a call right back – No one called. I called again at 4:00pm, again with a promise someone would call me back – No one called. I called at 5:00pm and was told the truck will be there the next day. No apology, no reason why they didn’t show up, just they will be there Tuesday between 3:00pm and 5:00pm. They did show up on Tuesday, so we made our way to Arizona. The Rockstar contract reads that they will call you and confirm you are available to receive your items. Once they do that the truck will arrive 3-4 days later. We received that call on a Saturday. We were told the truck will arrive to drop off our stuff by Tuesday or Wednesday at the latest. Wednesday came and gone and no truck came. Still no truck by Friday, so I called and asked for an update. I was told I would get a call right back – No one ever called back. I sent an email asking for an update on Saturday hoping I would get a reply on Monday. No reply. I called on Tuesday (one week after the truck was supposed to be there) and the trend of someone telling me they would call me back and never do continued. To jump ahead…2 weeks after the truck was supposed to arrive and after many calls and emails, I received a call from Brian, apparently a manager, at 9:00pm at night. He apologized and didn’t understand why our stuff was put in storage and he would absolutely call me to confirm a date our stuff would arrive…HE NEVER CALLED BACK! When our stuff finally arrived 18 DAYS after we were told it would arrive, they only has one local guy to unload, and reassemble, all our stuff. He was a nice guy, but 1 guy to unload a and reassemble a 2 bedroom house?! He would have been there working for 2 days if myself and a friend would not have helped unload. (So much for the “White Glove” service!) Rockstar Movers lie, have terrible communication, and are overall extremely unprofessional. DO NOT USE ROCKSTAR MOVERS!!!
Kathy
GBGood to hire! Any moving company that asked for up front payment is more than likely just they want money. But after using this company I have a good experience at all!