This is the second time that I have… This is the second time that I have used this company and again I could not be more thrilled with the service. The men who helped me were very professional and quick. Very satisfied with our experience yet again and would highly recommend to anyone who wants value for their buck and wants a friendly, curtious service.

DO NOT USE ROCKSTAR PRO MOVERS! DO NOT USE ROCKSTAR PRO MOVERS!! I cannot stress this enough! Rockstar Movers lie, have terrible communication, and are overall extremely unprofessional. We were moving all our stuff from California to Arizona. I was told the truck and movers would be there Monday between 8am and 10am. Even though we paid for the “White Glove” service where they disassemble and pack everything for us, we still had most of our stuff packed in boxes ready to go for them. By Noon on Monday no one had showed up. I called asking for an update, I was told I would get a call right back – No one called. I called again at 4:00pm, again with a promise someone would call me back – No one called. I called at 5:00pm and was told the truck will be there the next day. No apology, no reason why they didn’t show up, just they will be there Tuesday between 3:00pm and 5:00pm. They did show up on Tuesday, so we made our way to Arizona. The Rockstar contract reads that they will call you and confirm you are available to receive your items. Once they do that the truck will arrive 3-4 days later. We received that call on a Saturday. We were told the truck will arrive to drop off our stuff by Tuesday or Wednesday at the latest. Wednesday came and gone and no truck came. Still no truck by Friday, so I called and asked for an update. I was told I would get a call right back – No one ever called back. I sent an email asking for an update on Saturday hoping I would get a reply on Monday. No reply. I called on Tuesday (one week after the truck was supposed to be there) and the trend of someone telling me they would call me back and never do continued. To jump ahead…2 weeks after the truck was supposed to arrive and after many calls and emails, I received a call from Brian, apparently a manager, at 9:00pm at night. He apologized and didn’t understand why our stuff was put in storage and he would absolutely call me to confirm a date our stuff would arrive…HE NEVER CALLED BACK! When our stuff finally arrived 18 DAYS after we were told it would arrive, they only has one local guy to unload, and reassemble, all our stuff. He was a nice guy, but 1 guy to unload a and reassemble a 2 bedroom house?! He would have been there working for 2 days if myself and a friend would not have helped unload. (So much for the “White Glove” service!) Rockstar Movers lie, have terrible communication, and are overall extremely unprofessional. DO NOT USE ROCKSTAR MOVERS!!!

Excellent moving service Excellent moving service! The team worked hard and worked fast. Great communication and follow-up. Will definitely use this company again if needed and will also recommend.

The Good & The Bad When I moved into my apartment I moved 3 beds, a computer stand, 3 drrssers, chairs & one tv ftom upstairs. 3 tvs, couch, loveseat, two end tables, a kitchen table, pots/pans & other kitchen items. Everything went AMAZING! when I moved out of the apt I only moved 3tvs, 3 beds, pots/pans & kitchen items hut it took twice as long and cost me twice as much. I do not understand how that happened. Very upsetting & disappointing 😞 😔

No Rockstars here This was the shortest move I've done in 2 years from the valley to the city, 22 miles. The crews that worked, were professional, prompt - all around awesome. However, there was one 20 x 20 framed piece of art that never made it to my new place, as well as a box. I packed and numbered every box myself and upon arrival, I checked off each box except for 1, as well as the framed art. Aside from getting the runaround about that, I was told that I "misunderstood" the manager's confirmation that they'd hold my belongings for a night or 2, even up to a week without charging me the $200/mo fee but for their paperwork it had to be there. Then i was terrorized to pay the monthly fee for 2 nights. They claim the minimum is 3 hours. However on unloading day, it took Alex and his helper 1.5 hours to unload but next thing I know I'm being held hostage for 4.5 hours - because it took 1.5 hours to load my items from storage into the truck. It's basic math but I was definitely overcharged and robbed. Supposedly there's a claims department that will get back to me. Just like the Alex said the owner would get back to me ... UPDATE: Wow - The owner finally contacted me! All I can say is his reply is more inflated than his rates and professionalism. I didn't refuse to pay anything, Issac offered because it was straight move with no packing or unpacking, there wasn't even any unwrapping of furniture because I did it but then again what mover isn't a terrorist who just takes whatever they want while gaslighting you. I didn't even sign the form stating that I received all of my items but Alex said the owner would contact me and sort it out. I'll never see my framed & signed Andre Saraiva Mr A ever again due to their lack of professionalism and thoroughness. And if asking one to repeat themselves or spell out their name (but sound it out instead) because I can't understand their accent or "perfect English" is not at all racist, it's asinine.