Vehicle Towed from Paid Neighbor Parking Space Summary: Car was towed while using Neighbor. They won't reimburse. Story: Unfortunately, I would give Zero stars if that was possible. I had used Neighbor several times for long term vehicle storage, as it was less expensive than parking at the airport. I would pay Neighbor, park my car, and take an Uber for my flight, returning weeks later. After my most recent work trip I returned via Lyft to find my car gone. I tried contacting the "host" with no answer. I called Neighbor Customer Service, and the woman was very kind but unable to do another except try to reach out to the host. I then called the police who confirmed my car had been towed. I was able to pay my driver extra to sit with me for a few hours (in the night, in the rain, in a bad part of town), while I waited to have my car released from impound. The cost for release was $425, and I paid my Lyft driver an additional $50 for waiting with me for three hours. While Neighbor initially asked for receipts from the towing company, they now maintain that the storage of my vehicle is not their responsibility (even though I had paid them for this service). I have been going back and forth with them for three weeks since the incident. I have apparently spoken to the highest available person on the phone, who is the receptionist (very nice at least). She maintains that her manager, the person in charge, isn't able to speak to customers on the phone. They have assured me they have forwarded my feedback to the management team, but won't be offering a refund for my towing fees. At the bottom of the Neighbor website, there is text stating, "Safety and Support: As long as you're with Neighbor, you're protected." What a joke.

Ease of use Ease of use. The fact that they offer insurance so long as payment is done through them is a very nice thing. Ability to easily communicate with potential clients.

Best financial opportunity ever I could not imagine collecting from 14 renters each month, with Neighbor it is effortless. And I know I will always get paid regardless of the renter paying. And I have insurance. The best financial decision I have made was using my backyard to make money. Thank you, Neighbor!

I’ve been a host for over 8 Months now… I’ve been a host for over 8 Months now and love the experience. I’ve had three different renters storing a boat, construction trailer, and an RV. Each paid the rate Neighbor auto set for me with smart pricing and each renter stayed ~2-3 months each. Overall an excellent experience!

I am happy with the storage area and… I am happy with the storage area and arrangement I found through Neighbor. I am parking my Class A motorhome at the Tanger Outlets in a designated parking area. It is so much better than having RVs of all types stacked in a traditional storage area! Easy access, close to my home, and 24/7 security checks. I rate 5 stars (hope I don’t jinx myself!) to date and definitely recommend working with Carleen. Mike