Vehicle Towed from Paid Neighbor Parking Space Summary: Car was towed while using Neighbor. They won't reimburse. Story: Unfortunately, I would give Zero stars if that was possible. I had used Neighbor several times for long term vehicle storage, as it was less expensive than parking at the airport. I would pay Neighbor, park my car, and take an Uber for my flight, returning weeks later. After my most recent work trip I returned via Lyft to find my car gone. I tried contacting the "host" with no answer. I called Neighbor Customer Service, and the woman was very kind but unable to do another except try to reach out to the host. I then called the police who confirmed my car had been towed. I was able to pay my driver extra to sit with me for a few hours (in the night, in the rain, in a bad part of town), while I waited to have my car released from impound. The cost for release was $425, and I paid my Lyft driver an additional $50 for waiting with me for three hours. While Neighbor initially asked for receipts from the towing company, they now maintain that the storage of my vehicle is not their responsibility (even though I had paid them for this service). I have been going back and forth with them for three weeks since the incident. I have apparently spoken to the highest available person on the phone, who is the receptionist (very nice at least). She maintains that her manager, the person in charge, isn't able to speak to customers on the phone. They have assured me they have forwarded my feedback to the management team, but won't be offering a refund for my towing fees. At the bottom of the Neighbor website, there is text stating, "Safety and Support: As long as you're with Neighbor, you're protected." What a joke.

I’ve been a host for over 8 Months now… I’ve been a host for over 8 Months now and love the experience. I’ve had three different renters storing a boat, construction trailer, and an RV. Each paid the rate Neighbor auto set for me with smart pricing and each renter stayed ~2-3 months each. Overall an excellent experience!

I have a wonderful renter I have a wonderful renter who is going into her second month renting from me. She notifies me whenever she’s coming and she’s very kind. Neighbor was easy to post my available lots for rent and payment was seamless.

Have extra space make extra money You have to wait till the end of the month to receive payment and then that takes a few processing days. Neighbors platform has a few fees that you want to keep in mind. Customer service is pretty responsive for the most part. Make sure if you’re offering a discounted price on first month that they’ll be renting for additional months also. So far it’s ok to use

A very good space for parking I started to use the parking lot since September this year. There is no untowards incident occurred so far. The driver share to use the same parking lot is very nice and friendly. Besides, the parking lot secured with a lock which can prevent from other people easy to get in.