Have extra space make extra money You have to wait till the end of the month to receive payment and then that takes a few processing days. Neighbors platform has a few fees that you want to keep in mind. Customer service is pretty responsive for the most part. Make sure if you’re offering a discounted price on first month that they’ll be renting for additional months also. So far it’s ok to use

Horrible customer service!! Horrible customer service!!! They want to blame you for everything, take your money, and then leave you high and dry. They refuse to help you. Stay away

The worst service I have ever used Words cannot describe how terrible this service is. I rented space through Neighbor and the person renting the space moved into the storage unit. Neighbor assured me that they would help remove him from the space and cover all fees. After 60 days, they gave up and told me I had to take on legal costs to remove the renter and best of all, they cancelled the reservation 1 day before the payout and said they would not payout the scheduled rent any longer. Stay away from this company.

The Best renting experience possible! Ever since i first signed up with Neighbor the customer service has been exceptional! Not only do they guide you and support you throughout your listing, but any time I reached out with a question, they go above and beyond.

Vehicle Towed from Paid Neighbor Parking Space Summary: Car was towed while using Neighbor. They won't reimburse. Story: Unfortunately, I would give Zero stars if that was possible. I had used Neighbor several times for long term vehicle storage, as it was less expensive than parking at the airport. I would pay Neighbor, park my car, and take an Uber for my flight, returning weeks later. After my most recent work trip I returned via Lyft to find my car gone. I tried contacting the "host" with no answer. I called Neighbor Customer Service, and the woman was very kind but unable to do another except try to reach out to the host. I then called the police who confirmed my car had been towed. I was able to pay my driver extra to sit with me for a few hours (in the night, in the rain, in a bad part of town), while I waited to have my car released from impound. The cost for release was $425, and I paid my Lyft driver an additional $50 for waiting with me for three hours. While Neighbor initially asked for receipts from the towing company, they now maintain that the storage of my vehicle is not their responsibility (even though I had paid them for this service). I have been going back and forth with them for three weeks since the incident. I have apparently spoken to the highest available person on the phone, who is the receptionist (very nice at least). She maintains that her manager, the person in charge, isn't able to speak to customers on the phone. They have assured me they have forwarded my feedback to the management team, but won't be offering a refund for my towing fees. At the bottom of the Neighbor website, there is text stating, "Safety and Support: As long as you're with Neighbor, you're protected." What a joke.