Neighbor.com

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3.60
Based on 20 Reviews

5

50.00%

4

15.00%

3

5.00%

2

5.00%

1

25.00%
About Neighbor.com

Neighbor is a peer-to-peer storage company that connects people with unused space to people in need of storage. Through Neighbor, homeowners turn their garages, basements, RV pads, etc. into extra monthly income and renters are given a flexible and affordable storage alternative. Demand for self storage has never been higher in the USA and supply is limited, which means high prices and inflexible contract agreements. We at Neighbor are striving to provide homeowners with extra monthly income and renters with a storage solution at 50% the traditional price. We are revolutionizing the definition of a storage facility and how people use public storage by lowering costs, empowering the individual hosts, and creating a safe, secure, and trustworthy platform for them to rent out their storage space on.

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Dallin Preece
GB

I’ve been a host for over 8 Months now… I’ve been a host for over 8 Months now and love the experience. I’ve had three different renters storing a boat, construction trailer, and an RV. Each paid the rate Neighbor auto set for me with smart pricing and each renter stayed ~2-3 months each. Overall an excellent experience!

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Cory Cuddeback
GB

Best financial opportunity ever I could not imagine collecting from 14 renters each month, with Neighbor it is effortless. And I know I will always get paid regardless of the renter paying. And I have insurance. The best financial decision I have made was using my backyard to make money. Thank you, Neighbor!

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Doug Plummer
GB

Renter Beware I was told I would be paying 180.00 per month for a garage. I'm actually paying 220.00 due to monthly'service fees' that were never mentioned while signing up. They make you pay through the app so you don't have a choice. 360.00 PER YEAR IN SERVICE FEES THAT YOU WEREN'T EVEN GIVEN A HEADS UP ABOUT. THATS HIGHWAY ROBBERY. IM NOW QUITTING NEIGHBOR (BUT ILL BE STAYING IN THE SAME PLACE IF YOU GET MY MEANING)

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Zachary Snavely
GB

Vehicle Towed from Paid Neighbor Parking Space Summary: Car was towed while using Neighbor. They won't reimburse. Story: Unfortunately, I would give Zero stars if that was possible. I had used Neighbor several times for long term vehicle storage, as it was less expensive than parking at the airport. I would pay Neighbor, park my car, and take an Uber for my flight, returning weeks later. After my most recent work trip I returned via Lyft to find my car gone. I tried contacting the "host" with no answer. I called Neighbor Customer Service, and the woman was very kind but unable to do another except try to reach out to the host. I then called the police who confirmed my car had been towed. I was able to pay my driver extra to sit with me for a few hours (in the night, in the rain, in a bad part of town), while I waited to have my car released from impound. The cost for release was $425, and I paid my Lyft driver an additional $50 for waiting with me for three hours. While Neighbor initially asked for receipts from the towing company, they now maintain that the storage of my vehicle is not their responsibility (even though I had paid them for this service). I have been going back and forth with them for three weeks since the incident. I have apparently spoken to the highest available person on the phone, who is the receptionist (very nice at least). She maintains that her manager, the person in charge, isn't able to speak to customers on the phone. They have assured me they have forwarded my feedback to the management team, but won't be offering a refund for my towing fees. At the bottom of the Neighbor website, there is text stating, "Safety and Support: As long as you're with Neighbor, you're protected." What a joke.

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hansel llina
GB

Customer service will harass owners You will be sent a barrage of texts and emails and calls if you don’t respond to reservations immediately. This is even true if you already have a guest in the parking stall through neighbor. They will also take away payouts after reservation based on renters comments and reviews. Do not recommend.

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