Great Team What immediately made this company stick out form the rest is their different price options. Everywhere else I contacted it was a take it or leave it price. With this business they had a few different options which gave the price some flexibility. Recapping our move we worked with two sets of movers at both ends. The first was in San Jose and the second was in Quebec City. The Quebec movers were more of partnership company that I love international set up for our move. Regardless they were very good and outgoing when we met them. We price settled on was paid upfront and it was fairly reasonable for all the labor and organization they brought to the table. Customer service was friendly throughout the move. A month later and everything arrived just how it left. Thanks.

I do not recommend this moving company… I do not recommend this moving company for the following reasons. This Moving Company misrepresented of what they told us they would do. We trusted them to do the moving to Canada with the most expensive price including packaging. From their Depot in LA, they asked for a couple of more thousand’s dollars for the same first day negotiation square footage. When we received the moving items from different mover in Canada by checking them out, we found out missing 4 boxes of important and expensive kitchenware equipment and one bedroom side table including one box of whole sentimental family albums. Within few months of following ups with two moving companies, they were blaming each other for our lost items which never was found. The priceless lost album brock our hearts and is unforgettable pain. When we opened all the furniture a few months later, we were so disappointed, upset, and very much regretful for trusting this moving company. We were shocked and helpless for experiencing numerous broken and damages on items (pictures are available). The painful and unusable items from big cracks on Bedroom furniture and Dinning table to broken mirrors and TV to majority of living room decorative glassware shows irresponsible moving company for number of downloading and uploading items due to group them with other orders.

Poor Service and false commitment I am not getting responses on when my items will be shipped exactly- My shipment was meant to be delivered in London by now (9 weeks after pick up) but it hasn't even left new York (origin). The date keeps changing every week and it has been two months now and my stuff has not even left NYC for the premium service they charge you for (high end service), I have been given constant excuse of COVID when all other companies are sending their containers on time. They are delaying the shipment because they haven't found other customers to fill the other half of the container. This is so inconvenient and nor are they offering any compensation for the loss of time and replacement items for the indefinite delivery. I am surprised at this five star rated company to be this reckless when the customer was assured of 6-8 weeks.

Make sure you understand all the charges before you sign I used this company to ship my household goods from two different locations in California – Long Beach in Southern Cal and Oakland in the Bay Area -- to my home in Scotland. The people who did the actual moving were great, both in California and in Scotland. They worked quickly, efficiently and cheerfully. The staff who were organizing the move from LA were also generally responsive, answered phone calls and emails quickly, seemed knowledgeable about the logistics. However, there was one big negative. They gave me a quote which they told me included everything except, and I’m quoting from an email here: "any that come from a customs hold inspections and fees from port that happen when you missed the boat it was supposed to be loaded on." I wasn’t quite sure exactly what that meant, but in phone calls the agent reassured me that the only likely addition would be due to delays from UK customs. From my communications with HMRC, I wasn’t concerned that this would be a problem – and it wasn’t. I paid the full amount in advance, which I guess is standard practice. It was quite a lot more than I had been quoted by a competing shipper, but based on excellent reviews I had seen I went ahead and paid up, expecting premium service for a premium price. The shipping took longer than they had initially expected, but with the disruption in container shipping at both ports (origin and destination) this wasn’t a big surprise. What was a surprise is when I was told by the shippers at the Scotland end, Doree Bonner, that I would have to pay more than three thousand dollars beyond what I had already paid, for a bunch of additional charges that hadn’t been included in the initial quote by Ilovemoving.com. I called the Los Angeles agent, quoting him his own email (noted above), and he said he would go to his manager. But the next day he told me his manager had said they could do nothing. There was absolutely no give on their part, not a single dollar. Just a kind of apologetic shrug. (There was no give from Doree Bonner in Scotland either, just an email saying if I didn't pay they couldn't deliver). The main point is, the additional charges were not unforeseeable. They included, for example, a UK Port Congestion charge, and a Driver retention fee charged at the receiving end. While these were the result of the unusual disruption in shipping logistics because of the pandemic and a driver shortage because of Brexit, they were also both in effect at the time Ilovemoving gave me the quote. They could have been disclosed to me at the beginning, and I would have taken it into account when weighing which shipper to use. There were other charges which resulted from what they called a “long carry” – ie that the receiving shippers considered they could not deliver a 40-foot container from the port to my new home and would have to store the goods in their own warehouse and use smaller trucks to deliver the goods. Again, I had fully disclosed the address at which the goods were to be delivered, and they could easily have determined these charges at the beginning. There’s not much you can do when the shipping company has possession of all your worldly goods. You either pay up, or they hold your stuff (and probably liquidate it in order to get paid). Bottom line: I had to pay more than three thousand dollars in charges which should have been disclosed to me at the time I was weighing competing bids. The headline on this company's home page says: GUARANTEED PRICES FOR INTERNATIONAL MOVING. NO HIDDEN FEES OR SURPRISES! That simply isn't true. This company is either incompetent (not fully investigating or disclosing possible additional charges) or dishonest. I give them two stars because at least the guys who did the actual packing, lifting and delivering were good. But if you're considering using them, bear in mind that their quote is not to be relied on. Update: The company reached out to me after this review was published. The person who corresponded with me was pleasant and responsive. The company has refunded me a portion of the extra charges I hadn't expected to pay, under a settlement agreement which prevents me from disclosing details. Obviously, it would have been nicer had they offered to compromise when I initially complained rather than after a negative review was published, but still one must give them credit, and as a result I have upgraded the rating from two stars to three.

It was worth it It's important to not let the stress of International moving get the best of you and pick the right place to help out. I started off looking for places that were very affordable but then realized if I tried to penny pinch with this move I could be in for a disaster. ILIM handled my move to Toronto very well. They clearly knew what they were doing. All paperwork and the move itself was handled by them from beginning to end. They were realistic about the outcome and never one lied to me. It was a pretty penny but it was a good move.