Best Fit Movers (USDOT # 3051481)… Best Fit Movers (USDOT # 3051481) provides horrendous customer service, lies to you, never calls you back, and hold your items in order to extory you of more money. They broke their contractual obligations on delivery timelines to me causing me to incur costs to house my family while they withheld my belongings. And they owe my $4983 in a refund that is now 8+ business days past the date they delivered all my belongings. Here’s a list of grievances including how the extorted me paying more than I should have, and how I had to pay via credit card when they agreed to invoiced ACH payment (which caused me a 10% credit processing fee) They missed my contractually agreed upon delivery date of June 11th. Their sales manager confirmed on Friday the 10th that all required payments had been received and the truck drivers were on time for a delivery on Saturday the 11th between 8-10am. They never arrived, and after 6 phone calls from me to their dispatch manager, he informed me payment hadn't been received and they never sent the trucks. The sales manager lied to me. Roberto agreed to send the trucks after understanding I was paying via ACH had already processed the ACH payment on Friday for $4983 When they arrived Tuesday, dispatch wouldn’t let them drive to the house because the ACH hadn’t cleared yet. It was 3 business days post processing and takes up to 5. I had no other invoices to approve and didn’t have a way to pay anything else. He explained that I had to now pay in full my entire cost of the move. My contract stipulated I only owed half upfront and the 2nd half post unloading. He also said I was no longer allowed to pay via credit card and must pay via cashiers check, again breaking my contract. I was able to find an invoice on their website that was wrong but let me pay most of the amount via credit card. After I paid it Roberto in dispatch then confirmed it would be acceptable. However, prior to me finding that option on my own, he refused to accept a credit card payment from me when I was pleading to do so in order to have the drivers released to unload. Except that I was forced to pay the full $27106 even though I had already paid $4983 that was already in process with the bank. After calling Sales mgmt and explaining the issue post ny move, I’ve been told now that they need to clear with their supervisor. This was Monday June 20th because the sales manager, who I was told by dispatch “the only one that can approve payments” was on vacation. It’s now Thursday 23rd and they only returned my text because I threatened to sue them. So I’ve paid $32,089 when I only owed $27,106 bringing a refund owed of $4983. Except now they’re saying I’m only owed $2600 with no explanation of their math. They also owe me money for items not delivered after they were confirmed packed & loaded from my departure. And they damaged items that need to be replaced via insurance. Only after threatening to sue did they let me know the process for filing a claim. Lastly, they arrived in trucks that did not have driving lights or taillights. The drivers complained to me that their management forced them to drive trucks that don't pass legal safety inspections (turn and brake lights not working, broken seat belts, etc.)

SCAM. STAY AWAY. WORST MOVERS. THEY RUINED A COUCH. Our bed. My daughters crib. AND DESTROYED a hallway at our apartment complex. They had no clue what they were doing. Be ware of this scam.

I would definitely use this company again! From the first call I made to the actual move, the process was easy and all team members were great! I was kept up to date on the arrival time, the movers were efficient and professional and everyone on the phone was friendly and helpful. I would definitely use this company again. Thank you!

Large screen TV taken At the end of September, I hired Best Fit Movers to move my things from my old apartment to a storage unit, as my new apartment wouldn't be ready for three weeks. The first move went fine but when they moved my things from the storage unit to my new apartment, my $700 60" 4K HD TV was missing. After calling four days in a row with no response, I finally heard back from someone in their Claims Department that their mover took it and said I gave it to him. I told them that was ridiculous and asked why I would give a perfectly fine $700 TV away to a complete stranger. They said they would return the TV but after numerous calls and zero calls back, they still haven't made any effort to return the TV, after 3 weeks now. I'll be filing a small claims suit in short order. I'm just hoping someone in charge at the company sees this and resolves the situation first.

Unprofessional Unprofessional! Non-accountable! Unresponsive! Unprofessional! Non-accountable! Unresponsive! Driver/mover damaged my car, Ramon, the claims manager, and Daniel, both said they would take care of it, then disappeared. No calls returned, no text responses. Suggest using anyone else.