DONT EVER CALL THIS COMPANY DONT EVER CALL THIS COMPANY. That’s all I can say. They will destroy your items and never show up when they say. They cracked our 10k hot tub and then said it was our fault for some reason

Although they were late due to traffic Although they were late due to traffic, they let us know, which we appreciated. Once here they moved the item quickly and carefully.

No Ethics, No moral, ridiculous. This company is totally liar and screwed us up. Didn't show up at 10AM as they promised but showed up at 12:50am, with a u-haul with nothing inside, no boxes, no blankets... nothing and wanted to move my glasses and art collections. Then throwed me a piece of paper said I cancelled contract. When I left next morning, I called them and they offered they would come back to do the right job but I told them I had left as I planned. They declined to refund for me declined their job offer. Ridiculous!

Price Doubled, Terrible Packing I wanted to write this review because I seem to have had the same experience as other 1 star reviewers. Short version, DO NOT use this company, they are just a brokerage that says a bunch of nice pleasant sounding things and then gives the job to some random moving company that does not follow through on the promises. You pay extra and don't even know who is moving your stuff. They don't care about you once the deposit is in. I was quoted ~$3,500 and the end total was ~$7,500. For anyone who wants the long version... I called around and Value Added gave me the best price. They won me over with promises like, "PROFESSIONAL MOVERS that are not day laborers so they know what they are going." We did a walkthrough of my home over the phone (DO NOT DO THIS) and I answered every question properly about what I was needing to move. Turns out, just like others have mentioned, the person from Value Added's estimation was HALF the size of what we needed. So, once the movers showed up (2 days late) they literally doubled the price. I ran a rough estimation of cost and space, and apparently I was "hiding" 12 COUCHES worth of items that they did not account for. Insane how off it was. Countless things increased in price once the actual movers got into the picture. And these were definitely NOT PROFESSIONAL MOVERS. Upon arrival, plenty of fragile items not wrapped or literally just dumped into boxes. PS4 no wrapping, cords still plugged in, on bottom of box with a rusty metal item. The main man who arrived didn't even know some of the people who were unloading the truck. He was asking people walking around my neighborhood if they were the people supposed to help him. I called Value Added to try and understand how this all happened. The person was pleasant to talk with but was by no means sympathetic to anything. You are better off just selecting the movers directly. Instead of being passed to three different people/companies with terrible communication all around.

I would not recommend using this Broker… I would not recommend using this Broker for your move. They seem shady or at least not fully transparent. At one week out they called to review items and demanded an additional payment of $4000 to the original deposit we made though our items had barely changed. Then the movers showed up with no record of it, and no one from Value Add was available to speak. we never got our $4000 credited but the moving company itself- Brooklyn Moving did their job and delivered all items 2 months later. Just be careful if using a broker that you understand the terms.