The proof is in the pudding The proof is in the pudding. While they are a “legit” company as in they are registered with the DOT, they are in violation of the DOT requirements on at least 6 counts. Trust pilot also had this to say at the top of their page on this company: “ We’ve detected a number of fake reviews for this company and we’ve removed them. If additional suspicious reviews are discovered on this profile, we’ll remove those too. If you believe a review is fake, you can flag it. We take the integrity of our platform very seriously, and wanted to let you know this company hasn’t been playing by the rules. When we uncover misuse, we take action and alert our community.” Which means they’ve been coming on here to write 5-star reviews to drown the real 1-star reviews. We luckily started to sense they were a scam after doing further research. They ask for a large deposit, they asked for the deposit to be paid cash or bank wire, (they didn’t want credit payments), they don’t have a real official name, like when they call or you call them it doesn’t pick up with an official name—they claim to be a moving company when they are a broker… they are required to have the moving companies they work with listed on their site and they don’t… and the list goes on. These are signs that you are working with shady ppl. We luckily backed out (they almost didn’t let us, but we figured if we took them to court their violations would be brought to light, so they let us cancel), they didn’t pay back our deposit of $1800+… we went with a legit company who quoted us higher but the deposit was only $150. That is a normal deposit. Anyway all that to say steer clear, they are shady. Update: funny they replied saying this wasn’t a genuine experience. Luckily I have all the communications recorded in a file with value added. I booked with them and then after paying the deposit (they only wanted cash wire or debit…) I never heard from them even tho we texted, emailed and called. They finally called us back after the no-cancellation window— suspicious? Yes. And then told us we can’t cancel. Until we insisted and shared all our attempts to contact without any reply.

Irresponsible Representatives, Work w/Terrible Moving Companies **TL/DR** Irresponsible representative, pawned off on a mover with horrific reviews (Handle With Care), charged thousands more than quoted, and items delivered later than I was told If I could give zero stars, I would. Representative Jon K quoted me $2,700 without asking for photos/cf of my belongings OR sending someone to evaluate, and told me it would be 7-10 days before delivery. He didn't explain anything about how charges worked or how the warehouse storage/interstate move process went, and he didn't tell me who would be moving my things. Incidentally, he also pulled a friendly-salesman move by excitedly saying he had friends who'd just visited the (VERY off-the-beaten-path) country we'd just moved here from, something I now doubt... A tiny detail that later made me feel betrayed on a personal level in addition to a professional one. The moving company he engaged for my move, Handle With Care, has some of the worst reviews and customer service in the business. They were a day later than planned arriving to pick things up, I had to call Value Added customer service repeatedly to get any information about where my belongings went after pickup, my things made it to their final destination a full 28 days later (not 7-10), and the final cost was $8,200 rather than $2,700 (meaning no Christmas this year). Two pieces of furniture were smashed beyond repair and five others were missing. None of this would've happened if Jon K. had done his job thoroughly and honestly. MAYBE some of this could have also been avoided if Value Added worked with more scrupulous and professional moving companies, as well. I strongly recommend that they cut ties with Handle With Care. Until such time as they do, I recommend that you look elsewhere for a moving broker/mover.

Bailed me out! Having moved more than a couple times I’m understanding of the process and how hard the work can be. Most people like to complain about every little thing and don’t appreciate the work out in to provide assistance in relocating. Nothing is ever 100% but with Value Added Moving’s team I was kept informed through the whole process. Note. I really owe these guys a lot. Another moving company bailed on me and Value Added was help to help in a bind.

I've used them twice for moving I've used them twice for moving. The crew did an amazing job packing up the trailer. I gave specific instructions on how to load my items, and they followed them perfectly. My jaw dropped when I saw what a good job they had done. They are also very affordable. Would definitely use again 13/10.

Price Doubled, Terrible Packing I wanted to write this review because I seem to have had the same experience as other 1 star reviewers. Short version, DO NOT use this company, they are just a brokerage that says a bunch of nice pleasant sounding things and then gives the job to some random moving company that does not follow through on the promises. You pay extra and don't even know who is moving your stuff. They don't care about you once the deposit is in. I was quoted ~$3,500 and the end total was ~$7,500. For anyone who wants the long version... I called around and Value Added gave me the best price. They won me over with promises like, "PROFESSIONAL MOVERS that are not day laborers so they know what they are going." We did a walkthrough of my home over the phone (DO NOT DO THIS) and I answered every question properly about what I was needing to move. Turns out, just like others have mentioned, the person from Value Added's estimation was HALF the size of what we needed. So, once the movers showed up (2 days late) they literally doubled the price. I ran a rough estimation of cost and space, and apparently I was "hiding" 12 COUCHES worth of items that they did not account for. Insane how off it was. Countless things increased in price once the actual movers got into the picture. And these were definitely NOT PROFESSIONAL MOVERS. Upon arrival, plenty of fragile items not wrapped or literally just dumped into boxes. PS4 no wrapping, cords still plugged in, on bottom of box with a rusty metal item. The main man who arrived didn't even know some of the people who were unloading the truck. He was asking people walking around my neighborhood if they were the people supposed to help him. I called Value Added to try and understand how this all happened. The person was pleasant to talk with but was by no means sympathetic to anything. You are better off just selecting the movers directly. Instead of being passed to three different people/companies with terrible communication all around.