American Movers Direct

5830 E 2ND ST, STE 7000 #7801, Wyoming, Casper, United States
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2.70
Based on 20 Reviews

5

40.00%

4

0.00%

3

5.00%

2

0.00%

1

55.00%
About American Movers Direct

American Movers Direct was started with a vision to give people a choice, providing an alternative to using the larger, expensive companies to move household goods. With our growing network of licensed and insured carriers our journey began as a trailblazer in the moving industry. We strive to understand your needs and provide you with peace of mind throughout your move. We are proud to be the moving company you choose to get started on your next adventure. Whether it be for your job relocation or simply a new beginning we will always strive to ensure excellence. Our driving force is to support your move with the highest level of service by providing superior solutions and ensuring our carriers continue to deliver your belongings safely and on-time. We do all of this to provide a seamless moving experience.

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Angel Williams
US

Never use this company !! Never use this company !!! I've been going back and forth with this company for 2 days, to the point they have blocked both of my phone numbers. I just want my $1000 back that all.... Customer service doesn't things clear upon booking for 4/18 called them on 4/17. My information was given to Rep Craig. Spoke with many reps in the 48 hours there but this person name Craig stated that he was the person I booked with, then I ask to speak with Benjamin and if he is there to speak with. This guy stated that he wasn't there. I booked last minute due to someone company not being able to take our requested day and time. Both with a person name Benjamin on 4/18 stated that I only had 1100 to work with and he found that someone changed there date and I can take there spot and would only charge me only 1000 dollars. Then told me in order for me to lock the booking I had to send them the money the same day though via Venmo while on the phone. I told him I had Zelle and don't use my Venmo for large amounts. He said I can send thought Zelle under a name Brain Brakal who is a Manager. After sending the money to finish the booking with Ben who was the person on the phone sounded like Craig from the 19th. I signed off for payment of the $1000 dollars never heard anything about and extra 2,300 dollars. I ask for the agreement and it was never sent to my email address. I was sent a signature invoice via text and after I signed it I can't get back to it because they must of changed the setting so customers can't get into it after the customer signed. He told me to give it a few minutes and it will be sent over. The rep only took a ticket and asking for updates, that started 18th at around 4am nothing happen. I called 4/19 after never receiving a update on pickup and delivery Craig answer the phone I asked him what is going with this company. You guys don't call customers back with updates. I told this guy Craig I want my money back because you guys didn't give service to me and wasn't made aware of 2,300 extra when I told you I only had 1,100 to work with. They could've easily said no and I would've went on about my day.They just took my money and said you can cancel but you will not get a refund back. THAT"S A SCAM!!!!! I work too hard for my money!!!!

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James Landes
US

Movers did a fantastic job! We were pleased to have chosen this company to take care of our moving. It was a fairly big move, but they handled it with care and professionalism. They also exceeded expectations on our arrival day as our journey was delayed by several hours but the crew got on with unloading in our absence, and when we eventually arrived at our new property it was almost all done.

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Car Han
GB

I had a terrible experience with this… I had a terrible experience with this company. The red flag should’ve flown when the informed me that I couldn’t use my credit car for payment but to send a wire. Wrong move! I after reading all the terrible reviews I cancelled the service, but they did not send my credit. I am a senior single with limited funds, but they basically ignored me. So, all in all they stole $2500. They have no morals nor compassion. Please do not use this company if you don’t want to be ripped off. They have a habit I see of replying to the bad reviews, but it’s all lies, and twisting facts.

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Jennifer Steven
US

Excellent job! The guys were absolutely awesome: prompt, professional, respectful of customers & property, friendly, trustworthy; the list goes on...! They couldn’t do enough for us; a real credit goes to them. They definitely raise the bar in this line of work; trust me, we’ve had some experiences! Full marks plus some more extra! Please use them.

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James Ruzicka
US

Thank god I didn't give them money Thank god I didn't give them money. They want you to sign an agreement before you even realize that they take only Venmo or some other BS. Then say "well we could take you to collections because you signed an agreement". No credit cards or debit cards accepted due to some "high yield credit card issue". They say if you leave the call they can never "get you the quote" again. Reddit has a post showing these guys are basically a front. My dad always said if it's too good to be true it always is. Too continue my response, you can’t use credit or debit card. Can you explain why? Why would a reputable business only take cash app/venmo? It’s so they can ghost people and take their deposit. Just look at all the reviews.

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