Bad company Bad company. They will misquote you then take your deposit. Bad customer service and overall not a good company. Don’t trust their fake 5 star reviews on their site.

Never use this company !! Never use this company !!! I've been going back and forth with this company for 2 days, to the point they have blocked both of my phone numbers. I just want my $1000 back that all.... Customer service doesn't things clear upon booking for 4/18 called them on 4/17. My information was given to Rep Craig. Spoke with many reps in the 48 hours there but this person name Craig stated that he was the person I booked with, then I ask to speak with Benjamin and if he is there to speak with. This guy stated that he wasn't there. I booked last minute due to someone company not being able to take our requested day and time. Both with a person name Benjamin on 4/18 stated that I only had 1100 to work with and he found that someone changed there date and I can take there spot and would only charge me only 1000 dollars. Then told me in order for me to lock the booking I had to send them the money the same day though via Venmo while on the phone. I told him I had Zelle and don't use my Venmo for large amounts. He said I can send thought Zelle under a name Brain Brakal who is a Manager. After sending the money to finish the booking with Ben who was the person on the phone sounded like Craig from the 19th. I signed off for payment of the $1000 dollars never heard anything about and extra 2,300 dollars. I ask for the agreement and it was never sent to my email address. I was sent a signature invoice via text and after I signed it I can't get back to it because they must of changed the setting so customers can't get into it after the customer signed. He told me to give it a few minutes and it will be sent over. The rep only took a ticket and asking for updates, that started 18th at around 4am nothing happen. I called 4/19 after never receiving a update on pickup and delivery Craig answer the phone I asked him what is going with this company. You guys don't call customers back with updates. I told this guy Craig I want my money back because you guys didn't give service to me and wasn't made aware of 2,300 extra when I told you I only had 1,100 to work with. They could've easily said no and I would've went on about my day.They just took my money and said you can cancel but you will not get a refund back. THAT"S A SCAM!!!!! I work too hard for my money!!!!

I had a horrendous experience with this… I had a horrendous experience with this moving company. They initially provided a deceptive low estimate, only to demand an extra $2000 at delivery. Worse yet, I had to leave belongings behind due to their lack of space. This company is a complete scam; don't fall for their misleading sales pitch. Avoid at all costs. They did not transport my vehicle like they say in their reply. I had to get my car fixed and drove it from California to Colorado. So there is another lie they just told.

Carley is Amazing! American Movers Direct's customer service is very thoughtful. I had to cancel my move with them due to my 2 yr. old doberman being in the ER - and they were able to work some magic and help me in the time of need. I couldn't be more thankful and appreciative of Carley, who took care of my situation with both compassion and care. Thank you guys for dealing with a hard person to deal with (myself), and working with me. I sincerely and whole heartedly appreciate it!

BEWARE. BEWARE.. This company is a SCAM initially quoting a low amount, then when they got to my house they required twice the amount to take what they had verbally already agreed to. They convinced me to pay with my bank via routing number and checking account so I have no recourse, like I would have had with a credit card. I ended up having them take some of my belongings and I had to hire another company to get the remaining things moved. In addition, they took over 3 weeks to move my belongings. BEWARE … DO NOT TRUST THEM