John
INGood Moving Crew For out of state moving the experience was definitely beyond our expectations. Our 2 bedroom plus Den Loft was boxed up one day and moved out by their movers and on the road the next. The 3 man team worked fast, barely took any breaks for water (which I was a bit worried about) and was careful with out stuff. From the begin to the transition into our new place things were good. Pricing never changed and everything that was promised in our conversations was fully honored.
Kristen
GBcross country nightmare Asked for a quote for 1300 cubic ft of inventory. The rep said they quote based on inventory & that is how they can charge lower rates than competitors. He sent a quote based on my inventory list, & I followed up with a video, as requested. We settled on a date for packing/moving. The day before moving, the rep said that based on the video I had sent 3 weeks prior (20 days exactly), the move would cost $2,000 more than they quoted. They made sure we didn’t have time to find a different company to move us from CA to PA. He said it would take a full day for packing/loading, but I did not expect that to be from 12- 1:30am (for 1 bed, 1 office, 1 nursery). They played Tetris with the truck because they sent one for 1100 cubic ft instead of 1300. Also couldn’t fit our lawnmower so we had to leave that behind. They asked us to go to McDonald’s at 10pm for them. At 1:30am, they left 20 boxes, packing tape, and (McD’s) trash everywhere. We received an audacious email from the rep in the AM saying we owed an additional $1200. We called him to ask how, when he had the video & inventory list for 3 weeks. Instead of explaining what we were being charged for, he berated us, then hung up. He then texted that he was calling dispatch to tell them to return our stuff & they would charge us for all of the packing & moving. His texting was frantic, full of contradictions & he wouldn’t answer calls. We called the main line & connected with a manager, who was barely better than the rep. After we explained the situation to him, his response was that we didn’t need to go get McDonald’s for the crew, & that they don’t use videos as a means to compile an estimate (even though that is what they used 2 days prior to say they needed to charge us more before showing up). We had no choice but to pay. We were moving across the country with our 4 month old & this experience was so incredibly stressful. After googling, I realized others had issues with that rep as well. A side note, he said it would take about 5-7 days for delivery; it was 14. After unpacking some items, realized several were broke and then packed that way. A few items were broken and packed as separate pieces, indicating they knew they were broken, said nothing, and packed them for us to open glass shards.
Edward B. Mizer
BDThese guys are the most honest movers… These guys are the most honest movers I've ever come a cross. A quote that is actually the price? Not a trick to get you in? They don't play the games that the typical movers do. I've experienced some uncomfortable moments with movers in the past. This was far from that. I felt at ease working with them. The rate plan didn't leave me guessing how much it was going to cost me. I knew the whole time. Hard to find a business like this these days. Best moving experience I've had.Honest and Professional
PAMELA
GBDo Not waste your money Do not use this company!! The movers took my Breathing Machine after I told them not to pack it in their truck, I went 5 days without it. They gave me a quote of $ 2890 then the day of the move charged me over $10,000. They changed the pickup and delivery dates 3 x, and damaged my wood furniture, chipped and scratched!! They were only moving a Household of 1 person. They moved me from CA to AZ
Dennis Bristow
GBCompetitive Pricing, Professional Demeanor With good rating on BBB and google I felt pretty confident with them early on. Their pricing was competitive and they very respectful over the phone. When I told them I just wanted to collect info and didn't want to give them an exact date they were very easy going about it. While other businesses were pushy to get the sale done they stayed professional. After a few days of thinking it over I called back and set up my move. Glad I did getting from the midwest to the east coast was a lot easier than I thought. No issues with them at all, communication was great during the move as well.