Way Above Average Organized, reliable and know what they're doing are just of the things I want to say about this business. I'm not big into writing reviews but they really worked hard and came through for me during a big transition in my life. I was under a lot stress and they didn't add to any of it. They took the stress of moving away. Paying Extra for packing was so worth it. Service was way above the average mover.

Accommodating Everyone was very friendly & the management was accommodating. We had to change our move out date by 2 days last minute and they were able to shift things around to make it work. There was no fee or anything for the last minute change. They were very understanding. The hospitality from the movers combined with their customer service was top notch. That made the price for everything honestly feel like a great deal. Our move was 2 states away. They gave us a ballpark eta and they arrived on the early end of it. Overall we're very happy that we picked these guys to handle the move.

cross country nightmare Asked for a quote for 1300 cubic ft of inventory. The rep said they quote based on inventory & that is how they can charge lower rates than competitors. He sent a quote based on my inventory list, & I followed up with a video, as requested. We settled on a date for packing/moving. The day before moving, the rep said that based on the video I had sent 3 weeks prior (20 days exactly), the move would cost $2,000 more than they quoted. They made sure we didn’t have time to find a different company to move us from CA to PA. He said it would take a full day for packing/loading, but I did not expect that to be from 12- 1:30am (for 1 bed, 1 office, 1 nursery). They played Tetris with the truck because they sent one for 1100 cubic ft instead of 1300. Also couldn’t fit our lawnmower so we had to leave that behind. They asked us to go to McDonald’s at 10pm for them. At 1:30am, they left 20 boxes, packing tape, and (McD’s) trash everywhere. We received an audacious email from the rep in the AM saying we owed an additional $1200. We called him to ask how, when he had the video & inventory list for 3 weeks. Instead of explaining what we were being charged for, he berated us, then hung up. He then texted that he was calling dispatch to tell them to return our stuff & they would charge us for all of the packing & moving. His texting was frantic, full of contradictions & he wouldn’t answer calls. We called the main line & connected with a manager, who was barely better than the rep. After we explained the situation to him, his response was that we didn’t need to go get McDonald’s for the crew, & that they don’t use videos as a means to compile an estimate (even though that is what they used 2 days prior to say they needed to charge us more before showing up). We had no choice but to pay. We were moving across the country with our 4 month old & this experience was so incredibly stressful. After googling, I realized others had issues with that rep as well. A side note, he said it would take about 5-7 days for delivery; it was 14. After unpacking some items, realized several were broke and then packed that way. A few items were broken and packed as separate pieces, indicating they knew they were broken, said nothing, and packed them for us to open glass shards.

Fast and Friendly Service! I needed to move out as soon as possible, due to a new position I had just accepted In London. My mom referred me to this company and glad she did. Called in for a free estimate and they were able to help me move out the next day! They were a pleasure to work with because they did almost everything. Staff moved quickly but still was very careful. Best part, the rate they had given me in the beginning never changed. Overall, great experience.

THE WORST MOVERS IN THE WORLD! Read all the negative ones and you will know. They have multiple websites: crosscountrymovers.com and crosscountrymovingcompany.net are the same guys. And have many different Yelp pages. So do your homework well. They are NOT even a real moving company. A bunch of guys with with a phone. They will give you a very sweet deal and take the money upfront. Then the nightmare begins. A small local company comes to you. Cross Country Movers don't own anything, not even the trucks. Hence they never know where your stuff is. You can keep calling and pull your hair but they will keep telling you 'the driver will call you 24 hours before delivery' and they have no idea where the truck is or when it will arrive. We got our stuff three weeks later. Many things broken because no one is responsible; the packers are a different company, the driver different, and the delivery guys someone else. No one cares how your things are. You'd be better off finding a handyman and paying him to do the job. He'll probably break less things and keep you updated on when he's reaching.