A nightmare experience A nightmare experience. They were the most expensive quote I received and unfortunately I did NOT receive the service I was promised. The driver was extremely unprofessional with several hours of delays on both pick-up and delivery dates with ZERO communication. The movers caused close to $1000 in damage to my furniture after they had me pay for full-coverage insurance and now refuse to take responsibility for the damage. I pointed out the damage to the mover and the driver immediately who apologized for the partner mover not being careful taking the items out of the truck. The driver told me I would have to call National Van Lines’ customer service line to file a claim. These people are only focused on creative excuses to avoid paying out claims. The worst kind of scam company. I am out $300+ for insurance on top of the near $1000 in damaged furniture I need to replace. I have moved SEVERAL times and have never had such a horrible experience!

I am an 85-year-old woman who moved… I am an 85-year-old woman who moved across country from Oregon to Georgia to live closer to my daughter so she could help take care of me. National promised my belongings would be delivered safely and on time. That promise was not kept. I waited for six days past the contract deadline, on borrowed lawn furniture, for my belongings to arrive. I was compensated $50/day for late arrival on a bill for well over $12,000. When the van finally showed up, I discovered much of my furniture, most of which was under six months old, heavily damaged. One piece of furniture wasn't even on the truck. One of the movers was in such a hurry to leave my house, he ripped the fabric of my new couch right before my eyes and didn't utter a word. The movers didn't set my bed up correctly before leaving, either, and the driver told me he spent two days enjoying himself in Las Vegas while on the way to Georgia. I filed a claim report for nearly $3,000 for the damaged furniture, and National sent a check for $216 to cover the claim. I then filed a claim dispute, was repeatedly told it was being handled, and six weeks later was informed that $216 was all I would receive as compensation - all strictly according to the contract, as stated by National. I strongly advise against hiring National Van Lines for a move. (Review written for me by my son.)

Did not know before hand the final date… Did not know before hand the final date of arrival until 1 hr before. Fortunately we were at the new residence and doing the final walk through when the driver reached us. We did not have time to thoroughly clean the residence before the furniture had to be put in place. The driver and other carrier were helpful and considerate. One couch was damaged because the covering came off and it was covered with dirt and smudges.

The worst moving experience I have ever… The worst moving experience I have ever had. So many furniture pieces damaged. They could care less about your about your belongings. Blaming others for the damages. Owner and management unethical! Do not hire this company!!

Almost great Almost great The pickup was great. Everything up until delivery was great. The delivery timing was perfect, but I can't give more than 3 stars because several items were lost. During the hectic unloading and putting things in their place at the delivery, things must've been left on the truck and I reached out to start a trace to see if they could be found but it's been almost two weeks and no information has been shared, so officially 2 children's mats, an entire rolling bag full of things and two large plastic pieces of an outdoor playhouse did not make the delivery. The people were friendly, everything seemed to be wonderful, but I can't let go of the missing property issue.