Don't use if you value your stuff Driver was late and didn't know what he was doing. Movers damaged many pieces of furniture and every single one of our boxes had some kind of damage. 75 inch TV was damaged by the movers. Don't use.

Moved from Florida to Utah Moved from Florida to Utah. Company said it would be in transit for about 7-10 days and ended up taking 31. When our stuff finally arrived it was delivered by a completely different company than who had picked it up. At least 90 percent of our items were damaged, completely broken, or taken apart with no one able to re assemble them. Our mattress had been drug through the dirt and mulch and other furniture had black stains on it. There was absolutely no regard for our items and the company, even though we filled out the paperwork has yet to be in contact to rectify this issue...whatever you do, do not use this company no matter what. They will destroy everything you own, lie to you, and take zero accountability for everything they do.

No Accountability I received a call the day before our cross country move date to try to get me to reschedule which at that time I made them aware that I could not. CS stated that no one accepted this load until the night before. The crew showed with no packing materials. A moving company with nothing to pack the kitchen, and artwork even after I did a video call inventorying kitchen and paintings. Cesar the leader who arrived first at 7:50am, quit and drove off at 9am and never came back. After several calls to Tiffany in CS I came up with idea myself that the two workers who were left go to Home Depot and buy materials. There was no mattress bags/covers even after I did a video call inventorying bedrooms. Other furniture was placed on the truck unprotected which I made them pull it back off, and repack After 8 phone calls with Tiffany in CS, Lori (her supervisor) made me aware that this case had not been escalated. Even after the leader walked off the job, and with a crew too small to do the job, and no packing materials. So all the phone calls to Tiffany saying they were escalating to Operations was not true. Several items were loaded with insufficient protection. Shrink wrapping alone does not protect furniture from a long distance move. When workers shrink wrap their hands go right through when they carry the items leaving them open to dirt and insects etc... (I have pictures that were taken inside the truck to verify) Lori, (CS supv) said that they would take the truck to their Broadview office to "re-pack" properly things that had been improperly pack. Several items were left behind because there was insufficient packing materials and boxes. Coffee maker, knife set, tea pot, cookware etc... Paintings were put between mattresses instead of being boxed and protected. It took a 2 person crew 13hrs which put us a day behind on our relocation plans. I wanted to deal with National Van Lines exclusively. When 3rd or 4th parties are brought in this is what happens.

I arranged a move from San Diego through AQMS I arranged a move from San Diego, CA to Harrisburg NC through National Van Line's agent, Blake Contardi of Affordable Quality Moving and Storage (AQMS). The signed agreement had a contracted price of $23,960.77. The estimate was signed by both parties on May 13, 2023. Before the agreed upon moving date and after a fully executed contract, National Van Lines informed me of an 8% price increase, and my move would now cost $25,710.41. By this time, all aspects of my move were in place, and I could not find a more reputable moving company. When my household goods were delivered by National Van Lines policy, I had to pay the higher price in full prior to any my belongings being offloaded in my new location. I have contacted AQMS multiple times and they say it is National Van Lines who will not honor my contract with their agent, AQMS.

I am an 85-year-old woman who moved… I am an 85-year-old woman who moved across country from Oregon to Georgia to live closer to my daughter so she could help take care of me. National promised my belongings would be delivered safely and on time. That promise was not kept. I waited for six days past the contract deadline, on borrowed lawn furniture, for my belongings to arrive. I was compensated $50/day for late arrival on a bill for well over $12,000. When the van finally showed up, I discovered much of my furniture, most of which was under six months old, heavily damaged. One piece of furniture wasn't even on the truck. One of the movers was in such a hurry to leave my house, he ripped the fabric of my new couch right before my eyes and didn't utter a word. The movers didn't set my bed up correctly before leaving, either, and the driver told me he spent two days enjoying himself in Las Vegas while on the way to Georgia. I filed a claim report for nearly $3,000 for the damaged furniture, and National sent a check for $216 to cover the claim. I then filed a claim dispute, was repeatedly told it was being handled, and six weeks later was informed that $216 was all I would receive as compensation - all strictly according to the contract, as stated by National. I strongly advise against hiring National Van Lines for a move. (Review written for me by my son.)