Horrific company Horrific company. They are a broker and as soon as I signed the contract, stop returning calls or emails. Five days before the move, National Van Lines charged an additional $4,000 for the move. I sent pictures with dimensions of every piece of furniture that was being moved. Two days before the move, I get a call from a different company (Jackson Movers) saying they will be conducting the move. Jackson Movers then charged an additional $3,000 the day they arrived for bogus charges and work they didn't even do. I can't express how horrific National Van Lines is. They should have begun by disclosing that they sold the account and they are just brokers who can care less about their or their contractor's service once you sign on the dotted line.

The worst moving experience I have ever… The worst moving experience I have ever had. So many furniture pieces damaged. They could care less about your about your belongings. Blaming others for the damages. Owner and management unethical! Do not hire this company!!

Move with Confidence! Recently used National Van Lines for a large Chicago to NJ move and have only positive things to say. They were the first to respond to my online inquiries and were extremely fair priced. Sam Meredith at the Chicago office guided me through the entire process and was very responsive to my (many) questions along the way. Driver Jamie Burns and his crew showed up on time and did a great careful job with the packing, loading and unloading. Highly recommended!

I do not recommend I do not recommend. We had a terrible experience with this mover. They contract their labor. Packers and movers caused quite a bit of damage. We had the highest levels of carrier liability with $0 deductible and $125,000 maximum level of protection. That's full replacement value protection and the most comprehensive plan available. They were obligated to compensate to repair or restore, but that didn't happen. We also purchased the full service VIP option that included full packing, crating and uncrating, and a $50,000 damage protection policy. All apparently worthless. Premier Van and Storage was the agent for National Van Lines. National reimbursed us for only 16% of the amount of our claim. And they declined to reply to any of my notes to them. Careless damages, lack of compensation, and lack of communication. I would keep looking if you're searching for a quality mover.

We were told conflicting information… We were told conflicting information about when Packers and loaders were coming. Were told would pack one day and load the next. Happened all in one day. Were told there would be 3 packets. 3 people showed up but one walked around the house and quit. I do feel bad for the other 4 people who worked very hard and efficiently. I have no problem with them. But the communication and information from National was very poor and disappointing.