A nightmare experience A nightmare experience. They were the most expensive quote I received and unfortunately I did NOT receive the service I was promised. The driver was extremely unprofessional with several hours of delays on both pick-up and delivery dates with ZERO communication. The movers caused close to $1000 in damage to my furniture after they had me pay for full-coverage insurance and now refuse to take responsibility for the damage. I pointed out the damage to the mover and the driver immediately who apologized for the partner mover not being careful taking the items out of the truck. The driver told me I would have to call National Van Lines’ customer service line to file a claim. These people are only focused on creative excuses to avoid paying out claims. The worst kind of scam company. I am out $300+ for insurance on top of the near $1000 in damaged furniture I need to replace. I have moved SEVERAL times and have never had such a horrible experience!

The men who came to pack my belongings… The men who came to pack my belongings were very courteous and pleasant. The truck driver, Brad, was pleasant, helpful, efficient , and very prompt. The process of loading the truck went well. Apparently the unloading did not go well to begin with. The people expected to help did not arrive at all. After 2 hours of waiting, Brad had to find other helpers. I had a friend there to get my belongings situated, and she was inconvenienced as well

Moved from Florida to Utah Moved from Florida to Utah. Company said it would be in transit for about 7-10 days and ended up taking 31. When our stuff finally arrived it was delivered by a completely different company than who had picked it up. At least 90 percent of our items were damaged, completely broken, or taken apart with no one able to re assemble them. Our mattress had been drug through the dirt and mulch and other furniture had black stains on it. There was absolutely no regard for our items and the company, even though we filled out the paperwork has yet to be in contact to rectify this issue...whatever you do, do not use this company no matter what. They will destroy everything you own, lie to you, and take zero accountability for everything they do.

We booked through MBM Enterprises, Melbourne, FL We booked through MBM Enterprises that work through National Van Lines. They did an excellent job and I can’t say anything negative about them! A good, honorable, fair priced company and an upstanding owner.

Horrific company Horrific company. They are a broker and as soon as I signed the contract, stop returning calls or emails. Five days before the move, National Van Lines charged an additional $4,000 for the move. I sent pictures with dimensions of every piece of furniture that was being moved. Two days before the move, I get a call from a different company (Jackson Movers) saying they will be conducting the move. Jackson Movers then charged an additional $3,000 the day they arrived for bogus charges and work they didn't even do. I can't express how horrific National Van Lines is. They should have begun by disclosing that they sold the account and they are just brokers who can care less about their or their contractor's service once you sign on the dotted line.