Horrible experience Horrible experience! Very stressful working with this company. Poor customer service. TLDR: Told me the quoted price was the highest I'd pay to move the items on my list, and then when they ran out of space on the truck, they were going to charge me more to move the items on my list. We ended up paying other movers because I wasn't going to give them a cent more. Long version: I hired Transit for a local move that occurred on 7/28/23. I worked with a "moving specialist" (Joan) who was responsible for the itemized list and expected space those items would take. He and I reviewed the list multiple times, and I also reviewed the itemized list with another person from the company a couple of days before the move. Joan told me that the quote was a flat rate, and that I would not be charged more on the day of my move; however, if we used less space, the rate would be adjusted down in my favor. The contract that I signed stated that "the rate is accurate for the amount of items and space listed in this quote." I clarified with Joan additionally over the phone in the days before the move that the quoted price was the highest price, and he confirmed that. Joan also told me that I would have a 4 man moving crew. On the day of the move, only 2 men showed up for our move (3131 sq ft house, 4 bedrooms) despite being told I would have 4 men to move. After they finally completely filled the truck, they told me that they were out of space, despite not moving multiple large items on my itemized list (including a futon, two bookcases, and a bowflex machine). At that time (after business hours because it took the 2 guys so long to load the truck by themselves), I was told I would be charged extra for another trip to retrieve the other items not moved. My "moving specialist" was gone for the day since it was after business hours, and the customer service person that I was able to get ahold of told me that my rate was not a flat rate. He told me that the rate was based on the amount of actual space taken, not a quote, and the itemized list did not matter - only the space taken - despite the email I had from Joan and the above-mentioned rate based on number of items AND space (not or). We decided not to pay them any more money for an additional trip so we had to hire other movers and use a Uhaul ourselves to move the other items.

I am a very grateful! I hired these movers to move my furniture and belongings from my flat into my mum’s garage as my stay has been extended for a few months due to unforeseen circumstances. The job was done flawlessly. Once at my mum’s house they helped to move things around and make space for my bits. My mum was so happy with how they handled everything and were so polite and helpful.

If I could give this moving company -10… If I could give this moving company -10 stars, I would this company will try and hustle you and that is why they do not. Have you pay your full balance but I did and found out that they do. They will lose your items they will give you the runaround, and they are very disrespectful when they are the ones that are late with your items, the movers come to move in your Home are nice people, but their corporate office is full of scammers and hustlers and they are fully disgusting. Do not recommend.

One of the worst business experiences… One of the worst business experiences of my life. They quoted a low price and signed a contract only to refuse to honor that price and demand $1000 more (nothing changed on my side). Communication was incredibly unprofessional. They say they are movers not brokers but my movers were with a different company. They handled my stuff carelessly and lots of it arrived damaged or broken. They also only sent 1 guy from the brokered company to unload our stuff --I ended up having to help them unload the truck. What am I paying for?

Bait and switch Bait and switch. Arranged a move and they send over a “binding estimate” for electronic signature. After this is done, they call you back to say there was an error and there’s a new estimate. Okay, went along. A week before the move they confirm the pickup date. Morning of the move they send out another binding estimate where the discounts that were offered disappear. They say they can’t send a truck unless you sign. So you’re either ripped off upfront or you are inconvenienced to find a new moving company. Seems the only party bound by estimates is the customer, not Transit. They play a lot of good cop bad cop on the phone trying to cajole you into a new deal. Horrible company.