The process to acquire a unit was very… The process to acquire a unit was very straight forward, I completed the process including the payment portion without any problem. The problem for me came when the unit was assigned. I did not get an access code. My move-in date was Friday, November 26, and I was unable to contact your agency for 24 hours. I had to make other arrangements for storage of my items.

auction buyers beware Bought and paid for an auction unit and drove over 100 miles to get there and the gate code did not work. Called and waited and waited to report to their “customer service” and she said that was the correct code and that she would report it. I had to go back the next day to finish cleaning the unit and the gate code still did not work. Again called and never got ahold of a person and automatically went to voicemail and no return call. Both times had to wait for someone to exit to be able to get in through the gate to get to the unit. Then when using their website per their request to submit a photo of the cleaned out unit the Submit button would not work. Tried two devices with the same result. Unreliable from my experience and felt very disrespected and that as an auction buyer just not important to them They did not do their part but I did mine in spite of their failure. Will not do business with this company again. Can’t get ahold of anyone to truly help.

DO NOT RENT FROM HERE!! DO NOT RENT FROM HERE!!! 1 month after you sign rate will go up at least 40 bucks! Then they will add fees that aren’t disclosed to your bill. Claiming they emailed you. Worst storage EVER!!! Worst experience ever!!! All they want you to do is sign up from a month or so and then move out or default so they can sell your stuff. Hateful people work here!!

I rented a unit from this dump in Grand… I rented a unit from this dump in Grand jct on the riverside pkwy.my vehicle had broken down and had to be left over night along with the vehicle I was towing.next day came back and was greeted by the rude manager and his friend who proceeded to insult me and then had my vehicle towed to the time of $450 plus a daily fee of 48!! I hope someone handles him real soon.so they said I was living in my other vehicle on the property and locked me out of my unit.and told me I had to move about 1 hours after they had let me upgrade

Called around Called around. Found best rate here. Handled everything online. Self service was confident fast and solved my storage issues immediately. Found uphill entrance after circling around several times.