When we checked in to our new storage… When we checked in to our new storage unit we discovered that although it was listed as having power, it did not have any lights. Federal apologized for the mistake and offered to knock $20 per month off the rent. I felt that was extremely fair. Even without the reduction, their prices are better than any other facility around and it is a very nice facility with a good location.

The process to acquire a unit was very… The process to acquire a unit was very straight forward, I completed the process including the payment portion without any problem. The problem for me came when the unit was assigned. I did not get an access code. My move-in date was Friday, November 26, and I was unable to contact your agency for 24 hours. I had to make other arrangements for storage of my items.

The prices are reasonable & the staff… The prices are reasonable & the staff is always nice & friendly. The only problem i do have with this location is; that it's always leaking water, water on the floors between the aisles with a foul smell. Sometimes you have to walk around the whole storage building to avoid stepping in the water or having water dripping on you. Other than that, i really don't have a problem.

Storage made simple I reserved my unit online & the process was quite easy. My unit was ready for me right away, with complete access. Moving in, I had a few questions, called & had a great experience with customer support. I highly recommend 10 Federal Self Storage & the use of their fully automated system is genius!

Quick and Easy Access Crystal and other agents were most helpful when initially using the storage facility. The code originally given me would not open the gate and then I had similar problems with the lock on the unit. Your agents were instrumental in talking me through it all to enable quick and easy access. Thank y'all!