Original estimate $2600 - Final bill $3900! Original estimate $2600. Final bill $3900. Moved only 52 extra cubic feet for $1300!!!! Great promises, but matched with significant under-performance and overcharge. I would NOT recommend this outfit.

Price changes 2 days before move 1.5 months before the move they did a visual inspection and gave me a quote. 2 days before the move, after I had boxed up my house, they changed the price from $6k to $10k, and asked for another $2k deposit. The day of the move I came to my senses and cancelled after they arrived. All I want is the second $2k payment back but they won't return any calls.

Don’t trust this company pls Our family was relocating in Florida from Michigan due to work. I searched up online for moving companies and one company came and looked at all the things in my house and the other I just spoke on the phone which was a lady names Joann Wistoski from City Moving Group LLC. She was super pushy and I was still looking around so didn’t really respond to her after multiple emails and calls. Our date to move came closer and she happens to call me and she tells me I work now for One Souce Van Lines. I thought that was add but whatever. Super pushy again with everything they were only 1000 dollars cheaper than the other company that came and looked at the entire house. We were quoted 5900 dollars from One Source. We were ok with paying that. The day we made the contract Joann wouldn’t let me finish reading the contract and pushing me just to sign. She couldn't get off the phone. Monday I get a call saying that we need to go thru everything again what we are taking and they jacked the price up to 12000 dollars now which we were not going to pay. After some very unprofessional phone calls with Joann spoke to customer service and basically came down to you need to leave stuff behind if you don’t want to pay 12k. The day the company came it was a different company from Chicago that had basically nothing to do with One source. Had a big Budget truck rented and they were moving our things. We got charged 150 for and elliptical extra bc that was a risky item if they have to put items on top they might fall so insurance wise they had to charge me for it. Same thing with our workout bike. So there is an extra 300 dollars and plus another 150 for materials they used which was some plastic and duck tape. Ok paid the extras. Our stuff moved really fast to Florida. When our stuff got in Florida, our tv, dining table and coffee table all were damaged. I have tried to contact One source thru their number it doesn’t work anymore. I have tried to contact Joann that number also doesn’t work anymore. I have emailed her she doesn’t respond. I have emailed the company on the email that they have on their website no respond. This company is an absolute scam and my husband and I are looking to take legal action. On their website it clearly states if you have damaged items please give us a call and we will file an insurance claim. Nobody’s phone number is working since I’ve moved.

Do not recommend My mother-in-law needed to move and I wanted to help her in any way that I could. I told her that I would take care of the moving details. I did my due diligence and researched reviews of countless companies. I picked the top 3 that looked best and got quotes. One Source Van Lines wasn't the cheapest and it wasn't the most expensive. I provided them with the list of furniture and since she was selling the house, they pulled the pictures of the furniture off of Zillow so that we could get the closest estimate possible. The thing that made me choose this company over the others was Joann and what she told me. She said the reason that we aren't the lowest is because most companies will give you a cheap quote and then they will increase the price on the day of the move. We won't do that to you.... My response was of surprise! I did not know that moving companies did such a thing. I appreciated her honesty and her commitment to not price-gouging my mother. I can appreciate an honest company that tells me everything upfront. The quote was for $5590. This would be to move all of her furniture from Cheney Washington to Boise Idaho (6.5 hour drive). In full transparency, she did have a baby grand piano and heavier items like a china hutch. We ensured that we listed all of this for the initial quote. We decided also to have her car shipped so that she wouldn't have to do the drive alone. This quote was $695 for the car which is a separate moving process. One Source called her 3 days before picking it up they adjusted the price to $11,000 (Full disclosure we did add on more boxes so we expected an increase, not $6k worth for approx 20 more boxes). To our surprise, One Source Van Lines outsources to another moving company. This company shows up at 3 pm on the day of the move with two guys. They walk around the house and then tell us the bad news. The price has now gone up from $5590 to $11,000 and now to $14,386. That nearly tripled the initial quote. We were told that the initial quote was not correct and that they also forgot to charge for packing materials. How could someone make that huge of an error in the initial quote? So now, since they waited till the day of the move, she has no other option than to pay them the money. She called One Source to report this and the person on the other line had the audacity to call my mother condescending. The customer service was not professional. After the call, they send me an email offering to credit her either $300 now or $450 in three payments. The caveat to this is that she will have a contractural gag order that says she cannot say anything bad about One Source. My belief is this is how they get people to stay quiet and not write bad reviews. There is no way that we are the only ones who experienced this price-gouging nightmare. My mother opted to not take the money so that I could write this review and warn others of this company. Also, I wanted to note that they also outsourced the move of the car as well. They did not come and pick up when they said that they would. We had to give a window and we said 1/28-1/30. They finally ended up coming two weeks later on 2/15 and tried to charge her an extra $80 at the time of delivery. In conclusion, their initial quote was egregiously underbid by $9k, the companies that they chose to stand behind were not what was promised, and their customer service lacked empathy. How this company has such a high rating is absolutely mindblowing to me.

We have been lied to from the getgo We have been lied to from the getgo. They said it would be 3k for the move. They said the movers would call us 1 hour before they showed up. Movers called us 20 minutes before showing up. They told us it would be 6k to move. We were told 3-5 business days we should expect our things. Called at 5 business days, got told 5-14. Called at 14, got told that we would get a partial refund. Got told that our shipment was loaded and headed our way, then got told the loaders lied and they were not coming until the next week. A month without our things we got told the movers had loaded and would call us 24-48 hrs before they arrived. They called us three hours before their ‘expected’ arrival. Told us 6, showed up at 10 pm. They are throwing are things. Won’t take stuff upstairs. Found out we don’t get a partial refund because it’s 21 business days, and we had been lied to the three times we had communicated before. We were told the movers would be the same who picked up and delivered. They were not.