Price changes 2 days before move 1.5 months before the move they did a visual inspection and gave me a quote. 2 days before the move, after I had boxed up my house, they changed the price from $6k to $10k, and asked for another $2k deposit. The day of the move I came to my senses and cancelled after they arrived. All I want is the second $2k payment back but they won't return any calls.

My experience started with Sean My experience started with Sean, he helped us coordinate our move and he did an amazing job. I was nervous at first about my move but the whole Team at One Source Van Lines did great and really exceeded my expectations. Highly recommend.

Original estimate $2600 - Final bill $3900! Original estimate $2600. Final bill $3900. Moved only 52 extra cubic feet for $1300!!!! Great promises, but matched with significant under-performance and overcharge. I would NOT recommend this outfit.

Don’t trust this company pls Our family was relocating in Florida from Michigan due to work. I searched up online for moving companies and one company came and looked at all the things in my house and the other I just spoke on the phone which was a lady names Joann Wistoski from City Moving Group LLC. She was super pushy and I was still looking around so didn’t really respond to her after multiple emails and calls. Our date to move came closer and she happens to call me and she tells me I work now for One Souce Van Lines. I thought that was add but whatever. Super pushy again with everything they were only 1000 dollars cheaper than the other company that came and looked at the entire house. We were quoted 5900 dollars from One Source. We were ok with paying that. The day we made the contract Joann wouldn’t let me finish reading the contract and pushing me just to sign. She couldn't get off the phone. Monday I get a call saying that we need to go thru everything again what we are taking and they jacked the price up to 12000 dollars now which we were not going to pay. After some very unprofessional phone calls with Joann spoke to customer service and basically came down to you need to leave stuff behind if you don’t want to pay 12k. The day the company came it was a different company from Chicago that had basically nothing to do with One source. Had a big Budget truck rented and they were moving our things. We got charged 150 for and elliptical extra bc that was a risky item if they have to put items on top they might fall so insurance wise they had to charge me for it. Same thing with our workout bike. So there is an extra 300 dollars and plus another 150 for materials they used which was some plastic and duck tape. Ok paid the extras. Our stuff moved really fast to Florida. When our stuff got in Florida, our tv, dining table and coffee table all were damaged. I have tried to contact One source thru their number it doesn’t work anymore. I have tried to contact Joann that number also doesn’t work anymore. I have emailed her she doesn’t respond. I have emailed the company on the email that they have on their website no respond. This company is an absolute scam and my husband and I are looking to take legal action. On their website it clearly states if you have damaged items please give us a call and we will file an insurance claim. Nobody’s phone number is working since I’ve moved.

If I could give 0 Stars I Would If I could give 0 Stars I Would. This company took advantage of me and I should have trusted my gut opinion when I initially cancelled my move with them since I had concerns with their service as previous co-workers had horrible experiences with them/other moving companies. I sent pictures of all of my inventory items and explained to Daisha that my main concern was spending more money than I was quoted for, for my move. She responded by saying if I sent pictures and I had nothing more than what was pictured then there should be no concerns about a difference in price from the carrier. Well she was wrong, I had to pay $1,000 more to Prince Moving due to them saying I had an excess of 1,000 cubic feet than what I was quoted for. How, when I sent pictures of all of my belongings and was sent an updated quote after submission of pictures? A $1,000 that I didn't have. They begged me for my service and I trusted them! The movers showed up and charged me an additional $75 dollars because there was an excess of a flight of steps which in their contract "Princz Moving" stated a flight = 7 steps. My contract with ONE SOURCE VAN LINES stated that a flight of steps = 10 steps. I called Jim from One Source Van Lines while the movers was at my pick-up location and told him Princz Moving was trying to charge me for a flight of steps that I shouldnt have been charged because my contract stated a flight was 10 steps not 7 steps. He told me to pay Princz moving the additional fee so they could do the job since they were on site and One Source Van Lines would reimburse me for the charges because I signed a contract with One Source Van Lines not Princz Moving Company. I've been waiting on my updated paperwork only to be told that I'm not going to be reimbursed because that is not the responsibility of One Source Van Lines, its the responsibility of the carrier Princz Moving. However, Jim from One Source Van Lines is the one who told me that since their were discrepancies with the contract, that One Source would submit paperwork for review for me to get reimbursed. I got my furniture from Princz Moving at the dropoff location, while they were "nice dudes" they did not assembly any of my furniture at dropoff. They also lost a box of my belongings, and the headboard to my bed. I was originally quoted $2,900 for the move. After sending pictures that quote went up to around $3,100 dollars. I paid $4,000, $900 dollars more than my updated quote and now they want to penny pinch $75 that is owed to me and act like I'm fussing over something small. It's the principle that I followed the instructions of your worker JIM, and he ensured that I was binded to a contract agreement with one source van lines and that I would receive some reimbursement, Now, Jim is allegedly on vacation for a week and they want me to show my hand while they sit back and don't acknowledge how they took advantage of a hard working man who is trying to provide for his family. I NEVER leave reviews but you all must trust me, DO NOT USE THESE COMPANIES!! MOVE YOUR THINGS YOURSELF!!!