Terrible service Terrible service, and they will hang up on you if you don't just access the terrible service they deliver. I was told, multiple times, that I should expect a 5-10 day wait between pickup and delivery. Customer Service argued, told me this didn't happen, then hung up on me when I expressed my displeasure and told them I'd be sharing my frustrations with others, and tell them to avoid this company. Mind you, it took me a week to get ahold of anyone that could even pretend to help. They are awful.

Price changes 2 days before move 1.5 months before the move they did a visual inspection and gave me a quote. 2 days before the move, after I had boxed up my house, they changed the price from $6k to $10k, and asked for another $2k deposit. The day of the move I came to my senses and cancelled after they arrived. All I want is the second $2k payment back but they won't return any calls.

They made the move seamless! They made the move seamless!! Worth every penny!! I highly recommend and the One Step Lines LLC Team!!

Terrible Company/Bad Communication with their employees, bad customer service/ no help THEY rescheduled 3 times for pickup date, they also were supposed to pack the kitchen stuff for us since it’s more delicate and was a part of the service initially agreed, but seemed the movers weren’t aware(the office never told them) anyways we paid the pickup charge online through a link the movers sent… after they left we discovered many thing left in kitchen cabinets that we now have to throw out since we can’t take them across the country with us….. Now to delivery, we had a temporary address for the delivery in Las Vegas since we didn’t have a place yet, but a month ago we got a place/new address for delivery and let the office know to change in their system, WEEKS AGO still in the same city, today they delivered to wrong address because again the office/company sucks at communicating, the driver called us and we gave the driver the correct address. They said forms of payment cash or Zelle, no link this time(weird but okay) so my husband and I sent the money in 2 parts since from experience we know Zelle has a cap on large amounts, both transactions went through and my husband’s said it would be available for them within 1-3 days. WITH CONFIRMATION NUMBER AND ALL, the movers got the notification as well, but the company rejected that form of payment and basically said “send the money again, we don’t have it” no we contacted both Zelle and my husbands bank directly and they both said they couldn’t cancel to send another amount since the money WAS ALREADY SENT TO THEM, it will just clear fully within 1-3 days but we have no access to that money anymore since it’s already sent to them. We called one source to let them know and they did not care at all. They said the only option was to hold our stuff and charge another 600!!! So ultimately we HAD to send our payment double!!!!! Just to get our stuff delivered. I just hope we get the first payment back (the one that’s 1-3days) and we’re handling all of this over the phone across the country, OneSource is a terrible, stressful, unprofessional company to work with. And I better get my money back

We have been lied to from the getgo We have been lied to from the getgo. They said it would be 3k for the move. They said the movers would call us 1 hour before they showed up. Movers called us 20 minutes before showing up. They told us it would be 6k to move. We were told 3-5 business days we should expect our things. Called at 5 business days, got told 5-14. Called at 14, got told that we would get a partial refund. Got told that our shipment was loaded and headed our way, then got told the loaders lied and they were not coming until the next week. A month without our things we got told the movers had loaded and would call us 24-48 hrs before they arrived. They called us three hours before their ‘expected’ arrival. Told us 6, showed up at 10 pm. They are throwing are things. Won’t take stuff upstairs. Found out we don’t get a partial refund because it’s 21 business days, and we had been lied to the three times we had communicated before. We were told the movers would be the same who picked up and delivered. They were not.