Price changes 2 days before move 1.5 months before the move they did a visual inspection and gave me a quote. 2 days before the move, after I had boxed up my house, they changed the price from $6k to $10k, and asked for another $2k deposit. The day of the move I came to my senses and cancelled after they arrived. All I want is the second $2k payment back but they won't return any calls.

STOLE $500 FROM ME ! HORRIBLE COMPANY! THIS MOVING COMPANY STILL OWED ME $500 OF MY OWN MONEY THAT THEY SAID IS STILL NO WHERE TO BE FOUND. So my wife and I were out in North Carolina due to me being in the Marines but I just recently EAS’ed out and am currently moving across the country back to the West Coast, we never used a moving company before so we picked one that looked decent enough online but we were horribly mistaken. Ever since we started the process with OneSouce whatever, they rescheduled TWICE on us when they we’re supposed to pick up our items and also didn’t call to reschedule UNTIL after the time they said they we’re supposedly coming. Then they finally show up a couple days later from the scheduled pickup date. They were friendly don’t get me wrong but not organized or very professional. They left items in the cabinets when all they had to pack up was the kitchen since we packed up just about everything else in our damn house. Then once they left it felt like it would go smoothly from here on out but oh we’re we mistaken ONCE AGAIN ! Our situation is a little all over the place so we barley are leaving North Carolina heading to Las Vegas, they were able to ship out stuff but showed up at the wrong address.. then since we can’t be there due to me having to wait for my DD-214 to leave the Marine corps. So my wife’s brother took charge of guiding them to our house and where to put the items, which they only had to put the items in the garage and leave. Simple right? We’ll they got that part right.. thank god. BUT ! They are very very UNORGANIZED & UNPROFESSIONAL as I said before, so they offered us some payment plans we could choose from which were Cash App, Zelle or cash. Cash was out the question since obviously we weren’t there to hand it to them. So we thought why not zelle them. So we sent $500 and for whatever reason it magically disappeared, and I called my bank & zelle both talked to a rep and they said the MONEY IS DELIVERED. They couldn’t cancel it, couldn’t hold it nothing. But one source said they don’t see it and it didn’t deliver so they need cash or they will hold my belongings for the night or whenever I give them the money and if they took it for overnight it would’ve came out to be an extra $600!! So we said we can’t pay that we paid for you guys almost $3000 and are paying for other expensives etc.. so we sent more money to them and of course they got it that time.. and now we’re waiting for that money to be sent from them.. that happened on January 27th. Horrible company. I WOULD NEVER RECOMMEND THIS KIND OF SERVICE TO ANYONE .

DO NOT TRUST THIS COMPANY!!! THEY WILL LIE AND SCAM YOU!!!! If I could give less than 1 star I would. I moved 1/25 from California to Kansas and was set with a better well know company when I received a call from Brendan C at One Source Van Lines. He told me he could beat the price given by the other company due to a cancellation headed there anyway. We also discussed my amount of things to move and he encouraged I bring more due to it being a small move. I also spoke about needing my things by 1/25 if possible. He said that was no issue. He said his team would be handling the pick up and that they were not a broker. ALL OF THIS WAS A LIE!!! When the movers came to pick up my stuff it was a different company. They stated the price would be 2x the original price because of the stuff I had. When I had been very clear about all my things. After picking up our stuff I tried talking to one source. I could not speak to Brendan again. Holly explained it was more because I had an extra box spring than they thought. When I asked for their US Dot number suddenly she couldn't answer anymore. I later found out my stuff would not arrive until 2 weeks after the date we had spoke about. They didn't even ship my things until the 25th. I am not one to leave reviews but, this was by far the worst experience I have ever had with a company. They lie and steal from their vulnerable customers who are already dealing with the stress of moving. I wish their were more reviews for this company to know to stay away and that is why I am leaving this. DO NOT TRUST THIS COMPANY!!! THEY WILL LIE AND SCAM YOU!!!!

They will cheat you once you sign I moved with One Source in December of 2023. Intially the person who helped me was very nice, and walked me through everything - which gave me confidence to go with this company. When one of their team called me a week before the move to verify what I was shipping, they told me I would be charged 90% of the total move price to add on only about 20% more items to the total. So if my total move was $4000 and I had to add some items on at the end increasing my total truck used space by 20%, they wanted to charge me an additional $3600 to do so, - even though I was told my square foot cost would stay the same as when I put my deposit down. After I questioned this - they told me "well if you don't want to pay it you can just it behind." Which is thinly veiled threat. Additionally I was charged $700 dollars to shuttle my stuff because the roads to my place could not take a tractor trailer - even though the contract said it would be no more than $500. These people are scum, cheats, and they pray on people once they sign the line. They will talk nice to get you to commit. From there - criminals.

STOLE MY DEPOSIT!! STOLE MY DEPOSIT!!! DO NOT BOOK!!!! Customer service will fraud you into holding a move and won't refund your deposit! DO NOT USE THESE SCAMMERS!