STOLE $500 FROM ME ! HORRIBLE COMPANY! THIS MOVING COMPANY STILL OWED ME $500 OF MY OWN MONEY THAT THEY SAID IS STILL NO WHERE TO BE FOUND. So my wife and I were out in North Carolina due to me being in the Marines but I just recently EAS’ed out and am currently moving across the country back to the West Coast, we never used a moving company before so we picked one that looked decent enough online but we were horribly mistaken. Ever since we started the process with OneSouce whatever, they rescheduled TWICE on us when they we’re supposed to pick up our items and also didn’t call to reschedule UNTIL after the time they said they we’re supposedly coming. Then they finally show up a couple days later from the scheduled pickup date. They were friendly don’t get me wrong but not organized or very professional. They left items in the cabinets when all they had to pack up was the kitchen since we packed up just about everything else in our damn house. Then once they left it felt like it would go smoothly from here on out but oh we’re we mistaken ONCE AGAIN ! Our situation is a little all over the place so we barley are leaving North Carolina heading to Las Vegas, they were able to ship out stuff but showed up at the wrong address.. then since we can’t be there due to me having to wait for my DD-214 to leave the Marine corps. So my wife’s brother took charge of guiding them to our house and where to put the items, which they only had to put the items in the garage and leave. Simple right? We’ll they got that part right.. thank god. BUT ! They are very very UNORGANIZED & UNPROFESSIONAL as I said before, so they offered us some payment plans we could choose from which were Cash App, Zelle or cash. Cash was out the question since obviously we weren’t there to hand it to them. So we thought why not zelle them. So we sent $500 and for whatever reason it magically disappeared, and I called my bank & zelle both talked to a rep and they said the MONEY IS DELIVERED. They couldn’t cancel it, couldn’t hold it nothing. But one source said they don’t see it and it didn’t deliver so they need cash or they will hold my belongings for the night or whenever I give them the money and if they took it for overnight it would’ve came out to be an extra $600!! So we said we can’t pay that we paid for you guys almost $3000 and are paying for other expensives etc.. so we sent more money to them and of course they got it that time.. and now we’re waiting for that money to be sent from them.. that happened on January 27th. Horrible company. I WOULD NEVER RECOMMEND THIS KIND OF SERVICE TO ANYONE .

STOLE MY DEPOSIT!! STOLE MY DEPOSIT!!! DO NOT BOOK!!!! Customer service will fraud you into holding a move and won't refund your deposit! DO NOT USE THESE SCAMMERS!

My experience started with Sean My experience started with Sean, he helped us coordinate our move and he did an amazing job. I was nervous at first about my move but the whole Team at One Source Van Lines did great and really exceeded my expectations. Highly recommend.

Terrible service Terrible service, and they will hang up on you if you don't just access the terrible service they deliver. I was told, multiple times, that I should expect a 5-10 day wait between pickup and delivery. Customer Service argued, told me this didn't happen, then hung up on me when I expressed my displeasure and told them I'd be sharing my frustrations with others, and tell them to avoid this company. Mind you, it took me a week to get ahold of anyone that could even pretend to help. They are awful.

Choose ANYONE but OneSource OneSource Van Lines was a complete letdown, and took advantage of us financially. We hired OneSource for a cross-country move, and ultimately decided to cancel the move well within the 72 hour timeframe that they included in the contract. But the company completely twisted their own rules, claiming that multiple phone calls and check-ins on our cancellation were insufficient. They kept nearly our entire deposit, and offered us $200 of our $1000 initial payment. This was for a move nearly 6 months away, that was canceled within the first 3 days. Still, they insist that they should keep $800, for zero work - they certainly didn't move a single belonging! I simply cannot stress enough that there are far more trustworthy, honest partners out there. Good luck, and stay vigilant.