They lied to me about the cost I am not sure who will read this email, but I wanted to relay my pure frustration with how we were treated the day of packing for our move. Jack and his crew showed up and started packing up our house, as you can see we had a quote of a little over $5000. Halfway through the packing, I get a call from Alan who says it’s going to be a little bit more, however, what he did not say was that it would be $10,000 more! I imagined that it would be around $8000 and I would’ve been fine with that, but over 15,000! So I called him and said this was not in our budget, so he gave us a $700 discount . Big whoop! I have been advised to contact a lawyer about this situation, because $15,000 is astronomical for the move, and was not agreed-upon. Even the driver who delivered our furniture in Missouri saw the paperwork, looked at me and said oh my God they charged you over $15,000 for this move? He was absolutely astonished. I should have been informed that the price was going to be $10,000 in addition while I was on that phone call with Alan. The only thing he said to me was that it was going to be a little bit more. A little bit more?! You mean $10,000 more! We feel completely taken advantage of and I would never recommend your company again. I will be posting on as many websites that I can find about what happened, and hopefully this won’t happen to anybody else. I can’t believe that you consciously feel good about what you did to us. My husband is a Marine. Your website talks about Veterans. Is this how you treat your Veterans! He’s disgusted. We are looking for a refund. We would agree to pay $8000 for this move which means we are looking to get back $7000. Please have somebody contact me regarding this, somebody that can actually give me answers and has the authority to do so. I do not want a phone call from Alan. Jack and his crew did a great job packing for us, but even he was surprised at the cost. You guys took full advantage of our situation, and the truck was totally packed by the time I found out the cost. What was I supposed to do? Tell them to take everything off the truck?

Excellent My recent experience with Infantry Van Lines was nothing short of excellent, largely due to Jack and his dedicated crew. From the get-go, they demonstrated professionalism and a commitment to customer service that made the daunting task of moving feel manageable and stress-free. They handled every item with care, ensuring that my belongings arrived at the destination in perfect condition. Not a single piece was damaged or misplaced, which is a testament to their meticulous approach to loading and unloading. Their efficiency and effectiveness in coordinating the logistics of the move were impressive, and communication was clear and proactive throughout the process. Working with Infantry Van Lines was a pleasure, and I highly recommend Jack and his team to anyone looking for a reliable moving service that delivers peace of mind along with your possessions

Words cannot express my… Words cannot express my dissatisfaction; on the scheduled move date, they never made it in their allotted 3 hour time frame.. in fact that did not make it at all that day. They rescheduled for the next day, and the same thing happened. They never made it. This consumed An entire weekend. They rescheduled for Wednesday the following week promising great service and communication. They came this time and the guys were very nice. However, they hit a tree leaving my neighborhood and the truck had to be towed with all of my possessions in it. My son saw it happen or I dont believe I would have even known. I felt badly for them and made sure the guys were ok. However, that’s where any good rapport ends. That was two weeks ago. My son and I spent Christmas in North Carolina in freezing weather with no furniture, and no scheduled delivery date. I have left several messages with no response. I spoke with Allen and Robert, apparently two of the managers, who state I will hear back from them and never do. My Son has been sick with Covid and sleeping on an air mattress on the floor. This is unacceptable and the worst of it all is their refusal to talk to me and let me know when to expect our belongings.

Do NOT use this company My parents hired this company for a cross-country move. DO NOT use this company. After charging them almost double the agreed-upon amount, most of their items were destroyed. Snacks were eaten, propane tanks were stolen, and 100-year-old family heirlooms were shattered. I would never want this to happen to anyone else. I know there are a lot of positive reviews, but they all seem a little suspicious after seeing reviews that are very similar to what happened to my parents. Also, their website is not up-to-date, the email to file claims is not in service, the phone number to call for claims is not in service, and the general grammar of the website is atrocious.

This company is by far the worst moving… This company is by far the worst moving there ever is ! Broke things, left trush, stains etc. I do not recommend this company! Do not trust them they are scammers!