Worst experience ever Worst experience ever, they had me on schedule, but never showed up, they said they were sorry, we re-schedule but again, they never showed up, so I cancel the "service" and they said I was getting my money back in 7 to 10 days, 6 week already, I haven't get my money, they don't answer my calls, when they do, they transfer my call to another department but no one answer the call, I left at least 10 voice mails, no one returns my phone call, this lady Donna Rizzo right after they got the deposit, she never answer the phone again, WORST SEVICE EVER, DONT WASTE YOU TIME. I WANT MY MONEY BACK.

If I could give it a zero I would If I could give it a zero I would. First attempted move was canceled because they said the truck of the mover broke down. Had no one to pick up my daughters goods as she was moving out of town. I put a deposit down on the move 3 months ago and they said they would refund in 7 to 10 days. I have received nothing yet despite several calls and messages. The sales guy at the company James Conway found me a different mover and promised me that my daughters goods would be delivered out of state in 5-7 days. That never happened and she ended up sleeping on a floor and had to go out and buy her duplicate stuff including bedding so she would not have to do this. I spent significant money going out to receive her goods as promised only to find out the day of the supposed pickup the movers were not coming. I had my daughter wait 3 days at my house with her 7 year old daughter and when they finally showed up it was midnight and they charged me 28% more than the binding estimate. The reason the mover gave was we had too much stuff. This was another lie as the Quality Control guy at the broker did my inventory check and said I had enough room to double load if I wanted. Fortunately I said no. They have a few good people in customer service I did speak to Mia and Sandra who tried to help me. Otherwise they are not to be trusted. My daughters things eventually showed up and they never disclosed up front that her stuff was going in storage. I did not authorize storage. Stay away from this company..... I plan to escalate my complaint because I still do not have my deposit back on the failed move and they overcharged me. Management shows no interest in wanting to resolve issues. Happy to hear anyone else who has a story to share and maybe we want to band together vs this type of company. By the way mover was non responsive to calls as well. They are Inch Perfect Logistics out of New Jersey... w

US Standard Van Lines-A Complete Fraudulent Enterprise I booked my move with US Standard Van Lines by phone in July 2021. They stated they were a full-service moving company but after paying a $1,720 deposit I learned they were a broker and their terms and conditions basically stated they weren’t responsible for anything that went wrong with whoever the moving company was going to be. They hired OGM Moving Services based out of Angier, NC. The company has ONE truck. When OGM showed up for my move (a day late) they showed me a Bill of Lading that said my total moving cost was $4,705. I showed them the Binding Moving Estimate from US Standard Van Lines that indicated the total cost was $3,705. I called US Standard Van Lines and the salesman who booked the move would not speak to me. I was transferred to reps who had no clue what to say to me because the company is a complete fraud. They said they could not find a mover to take the job and had to offer them $1000 more from the price I was quoted. But I shouldn’t worry and just pay the extra $1000 and within 30 days US Standard Van Lines would reimburse me. I knew this was a total lie. They sounded totally insincere. I asked them why they could not just call the OGM owner now and agree to pay them the extra $1000. They refused to do that. Things got worse as the truck was loaded by OGM and my dresser smashed through a wall at my old residence. I was told they didn’t know how much of my stuff they could take! I was given about 7 feet lengthwise on their huge truck. I knew I was screwed. I called US Standard Van Lines on that issue and again they were useless and acted like I was trying to move more things than quoted when in fact I had downsized my move by many boxes and furniture! Towards the end of OGM loading the truck they tell me it’s going to be another $1,165 for the space on top of the extra $1000! And they can’t load the desk and a lot of other items that were on my original inventory list! In fact, WAY LESS then my original inventory ever made it to the truck and I was being charged $2,165 EXTRA. I kept calling US Standard Van Lines and got bounced around and placed on terminal hold. OGM Movers took 4 days longer than planned to arrive to FL. The one mover told me the driver was HIGH ON MARIJUANA the entire drive down the coast which was delaying things, along with the ‘boss man’ at OGM having them make about 6 additional stops on the way to FL. By the time they arrived, I was a nervous wreck. I was sure my stuff would never make it. When they opened the truck door, every box I had was smashed and upside down. Some boxes were ripped open on top. I had TV boxes that I used for framed pictures which were totally shattered glass. The TV boxes were diagonally laying on the floor, clearly fell off the top of the truck and flung all over the truck. Fortunately, I took all my computers and TVs in my SUV. They would have been completely destroyed. My dishware was totally smashed. I contacted Chase about all the fraud and destruction. They credited my account $1000 – which was taken from US Standard Van Lines. But OGM forced me to pay cash so I have no easy recourse and because I just started a new job I had no time to get a lawyer either. This all happened 7 months ago and I finally have time to write this review. I reported both companies to FMCSA today and sent them photos of the destroyed boxes. FMCSA investigates mover fraud and safety issues. They already have many complaints on each company and these complaints did not exist back in July ’21. Clearly many people have been taken by US Standard Van Lines and OGM who partner together on this consumer fraud. The complaints for both companies include deception and holding goods hostage. OGM threatened to hold my things in a storage facility if I didn’t pay the extra 58%! I called the police when the criminals arrived at my new residence in FL, but this was totally out of the jurisdiction of the police. They reviewed the paperwork and agreed that I was being defrauded by both companies. I hope everyone writes about their experience since neither of these companies should be operating. Also, ‘US Standard Van Lines’ is a cover. The real company operates out of Miami and is called US Standard Moving and Storage and has a ‘F’ rating with the BBB. Several times when I attempted to call the mobile phone # the salesman at US Standard Van Lines gave me I got a voice message from US Standard Moving and Storage. That company already had destroyed its reputation and was trying to pose under the US Standard Van Lines name. THEY ARE THE SAME CRIMINAL COMPANY. Their management was too inept to change their answering system to use the new company name. Stay away from both of these companies. You will be defrauded out of a lot of money, your things will be destroyed, and it will be the most or one of the most stressful experiences of your life.

Quote was way short of what I asked for I called and spoke with Anthony and expressed my need for a full semi for moving. He gave me a quote that ended up being for only a little over half that cubic feet. When I tried to get a hold of him after being informed that it would cost thousands more to ship what I needed, he never answered or returned my calls. (three separate calls) US Standard Van Lines is Only a Broker, not the actual shipping company. You pay them for hooking you up with an actual shipping company. Save yourself a ton of money and contact the actual shipping company yourself.

This is worst service I ever got for my… This is worst service I ever got for my move I called company for 3 straigt weeks to find out my estimate time arrival for my stuffs but never got clear answer yet still waiting my stuffs for 4th week