US Standard Van Lines-A Complete Fraudulent Enterprise I booked my move with US Standard Van Lines by phone in July 2021. They stated they were a full-service moving company but after paying a $1,720 deposit I learned they were a broker and their terms and conditions basically stated they weren’t responsible for anything that went wrong with whoever the moving company was going to be. They hired OGM Moving Services based out of Angier, NC. The company has ONE truck. When OGM showed up for my move (a day late) they showed me a Bill of Lading that said my total moving cost was $4,705. I showed them the Binding Moving Estimate from US Standard Van Lines that indicated the total cost was $3,705. I called US Standard Van Lines and the salesman who booked the move would not speak to me. I was transferred to reps who had no clue what to say to me because the company is a complete fraud. They said they could not find a mover to take the job and had to offer them $1000 more from the price I was quoted. But I shouldn’t worry and just pay the extra $1000 and within 30 days US Standard Van Lines would reimburse me. I knew this was a total lie. They sounded totally insincere. I asked them why they could not just call the OGM owner now and agree to pay them the extra $1000. They refused to do that. Things got worse as the truck was loaded by OGM and my dresser smashed through a wall at my old residence. I was told they didn’t know how much of my stuff they could take! I was given about 7 feet lengthwise on their huge truck. I knew I was screwed. I called US Standard Van Lines on that issue and again they were useless and acted like I was trying to move more things than quoted when in fact I had downsized my move by many boxes and furniture! Towards the end of OGM loading the truck they tell me it’s going to be another $1,165 for the space on top of the extra $1000! And they can’t load the desk and a lot of other items that were on my original inventory list! In fact, WAY LESS then my original inventory ever made it to the truck and I was being charged $2,165 EXTRA. I kept calling US Standard Van Lines and got bounced around and placed on terminal hold. OGM Movers took 4 days longer than planned to arrive to FL. The one mover told me the driver was HIGH ON MARIJUANA the entire drive down the coast which was delaying things, along with the ‘boss man’ at OGM having them make about 6 additional stops on the way to FL. By the time they arrived, I was a nervous wreck. I was sure my stuff would never make it. When they opened the truck door, every box I had was smashed and upside down. Some boxes were ripped open on top. I had TV boxes that I used for framed pictures which were totally shattered glass. The TV boxes were diagonally laying on the floor, clearly fell off the top of the truck and flung all over the truck. Fortunately, I took all my computers and TVs in my SUV. They would have been completely destroyed. My dishware was totally smashed. I contacted Chase about all the fraud and destruction. They credited my account $1000 – which was taken from US Standard Van Lines. But OGM forced me to pay cash so I have no easy recourse and because I just started a new job I had no time to get a lawyer either. This all happened 7 months ago and I finally have time to write this review. I reported both companies to FMCSA today and sent them photos of the destroyed boxes. FMCSA investigates mover fraud and safety issues. They already have many complaints on each company and these complaints did not exist back in July ’21. Clearly many people have been taken by US Standard Van Lines and OGM who partner together on this consumer fraud. The complaints for both companies include deception and holding goods hostage. OGM threatened to hold my things in a storage facility if I didn’t pay the extra 58%! I called the police when the criminals arrived at my new residence in FL, but this was totally out of the jurisdiction of the police. They reviewed the paperwork and agreed that I was being defrauded by both companies. I hope everyone writes about their experience since neither of these companies should be operating. Also, ‘US Standard Van Lines’ is a cover. The real company operates out of Miami and is called US Standard Moving and Storage and has a ‘F’ rating with the BBB. Several times when I attempted to call the mobile phone # the salesman at US Standard Van Lines gave me I got a voice message from US Standard Moving and Storage. That company already had destroyed its reputation and was trying to pose under the US Standard Van Lines name. THEY ARE THE SAME CRIMINAL COMPANY. Their management was too inept to change their answering system to use the new company name. Stay away from both of these companies. You will be defrauded out of a lot of money, your things will be destroyed, and it will be the most or one of the most stressful experiences of your life.

Quote was way short of what I asked for I called and spoke with Anthony and expressed my need for a full semi for moving. He gave me a quote that ended up being for only a little over half that cubic feet. When I tried to get a hold of him after being informed that it would cost thousands more to ship what I needed, he never answered or returned my calls. (three separate calls) US Standard Van Lines is Only a Broker, not the actual shipping company. You pay them for hooking you up with an actual shipping company. Save yourself a ton of money and contact the actual shipping company yourself.

Excellent service! Excellent service - waited and contacted to avoid hiccups and went above and beyond. Punctual, reliable, and completed the job quickly and without fuss. Very pleased

I contacted US Standard and set the… I contacted US Standard and set the date for our move. They didn’t show on the designated date and I thought I had been scammed. They had over $2000 of my down payment and I thought I had been taken! I tried calling them and left messages. No one returned my frantic calls! I was distraught and scrambled to make arrangements with another moving company that wanted $10,000 more then US Standard. So then I decided to rent a Uhaul and move our belongings to a storage unit and have it all moved at a later time because Summer is the busiest time to schedule a move. I was prepared to kiss the $2000 goodbye and learn a lesson. Two days later I get a call from a guy (who can barely speak English) who’s headed to my house “I’ll be there in about 45 minutes”. I asked who he was…”I was hired by US Standard to move your belongings”. He shows up in a Budget truck with another gentleman (doesn’t speak English) with all the paperwork. I was actually relieved to have movers there so I’m a happy camper! When I woke up that morning (on my blow up mattress and all my packed boxes piled around me) I thought I was going to be moving all my belongings into a storage unit (that I had rented on Saturday when these guys didn’t show). I ran to the Post Office to get the required money orders and didn’t argue the extra $488 (for all the packing materials on top of the $1700 for a portion of the balance that would be due when my stuff was delivered to my new home in Florida. Those two men wrapped up my furniture great! Foam wrap, bubble wrap, cardboard wrapped and shrink wrap with layers and reams of tape! They were lightening quick and hard workers. And then another guy shows up with another Budget truck (because the one they arrived in 2 hours before was full of a different households stuff! And they begin loading it up. So I ask…”will you drive down to Florida in this truck”? He says “no”, this truck will go to Chicago and be unloaded into warehouse”. I was confused… So come to find out…which was NEVER explained to me I swear…, my stuff now LOADED on the Budget truck, is driven to a warehouse in Chicago and UNLOADED to wait for more Budget trucks of peoples household goods (that will be going to approximately the same destination as my stuff). Then it will be LOADED up AGAIN onto a bigger truck and driven to another warehouse in the destination state to be UNLOADED so it can then be LOADED onto a smaller truck to deliver to my house to be UNLOADED! The fine print (that I was Deliriously happy to scratch my signature next to)…said I wouldn’t be seeing my stuff for at least 15 to 21 days. I’ve related this story to neighbors and friends and they ALL had horror stories about their moves “with professional companies”. They were all afraid to say anything knowing there wasn’t anything they could do except hope my move would proceed without incident. I’m 67 years old so the “short hair” they have you by is gray. I had no choices left. Other then never doing this again I hope this can be taken as a warning! If you have to hire professionals to move you…be prepared. If they say they will be there on Saturday…they are lying. If they say it will take about 3 days for delivery…they are lying. If they say they haul all the packing material away…they are lying! The stress of it could all be avoided if they were just up front about the details. I could have taken a nice leisure vacation had they just given me the facts. I might add…the 3 man team that showed up with our stuff…sweet guys! Only one spoke English. The other two just nodded and smiled. In the end I’m missing 2 garment boxes with keepsakes that I’m hoping will be found and returned. All the loading and unloading took its toll on our belongings! Items broken and boxes crushed. The moving business needs to revamp their way of doing things. Just tell the truth. We can take it.

My moving experience has been awful. Find another company. My moving experience has been, by far, the worst transaction I’ve ever made in my life. It started off by being late when the salesperson with Standard Van Lines I spoke to told me that everything would definitely be picked up by a certain date so that I could book a flight. Turns out after I complained when they were late, customer service told me they never should have said that as they can’t guarantee pick up dates. So I wasted money on a flight, and the movers came about 8 days later. The next issue was that when the movers with Non Stop Moving finally did come, we came to find out that the salesperson botched my inventory by putting smaller items when the items should have been bigger (for example – I told him I had 20-25 plastic bins. He put those as small boxes, which is more than twice as small). This along with other mistakes caused my inventory cost to go from $3,900 to $6,200. When Non Stop Moving moved my belongings into the new house, as I’m unpacking I found that a bag of custom clothes were stolen, along with all of my watches that were in a watch box (which was taped up inside of one of the plastic bins – meaning someone went through my stuff). When I brought this up to the movers, all they could say was that “it’s not my responsibility” – how is it not your responsibility when you’re literally in possession of my items? When I called Non-Stop Moving about this, whoever I spoke to basically implied I was lying about what was missing and that there’s no way of knowing what was really in there. It’s been hard to get in touch with either company and whenever I finally do get in touch with them, they don’t really provide any help to rectify the situation. This all happened in mid-September. It’s not early November and I have yet to hear a thing from either company or claims. My claim was put in a month and a half ago and I’ve heard nothing. Expensive and sentimental items just gone with no way of getting them back. If I was to move again, I’m one of the laziest people but I would do it all myself rather than going through either of these companies ever again. This experience has wasted so much time and money.