I signed a contract and gave deposit… I signed a contract and gave deposit money for my move. Had a 2 day window for Thurs and Fri. Was told I would be getting a call between 4:and 6:pm to say when the movers would be coming. I never received a call, am unable to reach anyone by phone. I called the “emergency” #, no one answered and the message was there is no mailbox set up for this number. I had sent a couple emails in the week before my move and not one was answered. Think twice about using this company for your move.

I contacted US Standard and set the… I contacted US Standard and set the date for our move. They didn’t show on the designated date and I thought I had been scammed. They had over $2000 of my down payment and I thought I had been taken! I tried calling them and left messages. No one returned my frantic calls! I was distraught and scrambled to make arrangements with another moving company that wanted $10,000 more then US Standard. So then I decided to rent a Uhaul and move our belongings to a storage unit and have it all moved at a later time because Summer is the busiest time to schedule a move. I was prepared to kiss the $2000 goodbye and learn a lesson. Two days later I get a call from a guy (who can barely speak English) who’s headed to my house “I’ll be there in about 45 minutes”. I asked who he was…”I was hired by US Standard to move your belongings”. He shows up in a Budget truck with another gentleman (doesn’t speak English) with all the paperwork. I was actually relieved to have movers there so I’m a happy camper! When I woke up that morning (on my blow up mattress and all my packed boxes piled around me) I thought I was going to be moving all my belongings into a storage unit (that I had rented on Saturday when these guys didn’t show). I ran to the Post Office to get the required money orders and didn’t argue the extra $488 (for all the packing materials on top of the $1700 for a portion of the balance that would be due when my stuff was delivered to my new home in Florida. Those two men wrapped up my furniture great! Foam wrap, bubble wrap, cardboard wrapped and shrink wrap with layers and reams of tape! They were lightening quick and hard workers. And then another guy shows up with another Budget truck (because the one they arrived in 2 hours before was full of a different households stuff! And they begin loading it up. So I ask…”will you drive down to Florida in this truck”? He says “no”, this truck will go to Chicago and be unloaded into warehouse”. I was confused… So come to find out…which was NEVER explained to me I swear…, my stuff now LOADED on the Budget truck, is driven to a warehouse in Chicago and UNLOADED to wait for more Budget trucks of peoples household goods (that will be going to approximately the same destination as my stuff). Then it will be LOADED up AGAIN onto a bigger truck and driven to another warehouse in the destination state to be UNLOADED so it can then be LOADED onto a smaller truck to deliver to my house to be UNLOADED! The fine print (that I was Deliriously happy to scratch my signature next to)…said I wouldn’t be seeing my stuff for at least 15 to 21 days. I’ve related this story to neighbors and friends and they ALL had horror stories about their moves “with professional companies”. They were all afraid to say anything knowing there wasn’t anything they could do except hope my move would proceed without incident. I’m 67 years old so the “short hair” they have you by is gray. I had no choices left. Other then never doing this again I hope this can be taken as a warning! If you have to hire professionals to move you…be prepared. If they say they will be there on Saturday…they are lying. If they say it will take about 3 days for delivery…they are lying. If they say they haul all the packing material away…they are lying! The stress of it could all be avoided if they were just up front about the details. I could have taken a nice leisure vacation had they just given me the facts. I might add…the 3 man team that showed up with our stuff…sweet guys! Only one spoke English. The other two just nodded and smiled. In the end I’m missing 2 garment boxes with keepsakes that I’m hoping will be found and returned. All the loading and unloading took its toll on our belongings! Items broken and boxes crushed. The moving business needs to revamp their way of doing things. Just tell the truth. We can take it.

This is worst service I ever got for my… This is worst service I ever got for my move I called company for 3 straigt weeks to find out my estimate time arrival for my stuffs but never got clear answer yet still waiting my stuffs for 4th week

Friendly and eager to help. The two movers, Mike and Jason, seemed friendly and eager to help. They were friendly and professional as soon as they arrived. In addition, they moved everything so quickly! I would hire them again! On the business side, they were very clear about what everything cost, and nothing was a surprise or seemed sketchy at all.