Got charged after Boxbee was returned & was surprised by the costs -

A great business to use for anyone living in the city! Boxbee is convenient, reliable and the employees are extremely nice! Boxbee is perfect for anyone living in SF, as apartments and living spaces are smaller than the norm here. Storing your stuff does not need to be a headache, just use Boxbee!!

Store like a Boss! I love how in control I feel with boxbee. I can get whatever I need almost whenever I need it. Very useful service when you have a lot of things you need to get across town. Cheaper than renting a Van.

Don't trust them with your stuff They really suck. Don't trust them with your stuff. My boxes arrived on time. I packed them. They picked them up. That's about all that went right. Their email system messed up and sent me packing instructions 2 weeks after my items were already picked up. I ended up with a bunch of serial numbers for my boxes but no pictures, so I couldn't figure out which was which. Customer service was really slow. After several weeks of back and forth, they agreed to send my boxes back to me so I could re-inventory them. When the boxes arrived, one was missing. I checked my account and there was 1 fewer box than I had sent them. I'm trying to get the situation resolved. No idea if they'll be able to track down the missing box. Fortunately it was something replaceable, but many of my items weren't - I had stuff from my wedding, plates from my grandmother, etc. What if they had lost those? They offer wardrobe boxes, but don't ship or store them correctly. When I opened the wardrobe box, half of the clothes were in a pile on the floor. They had definitely been turned sideways (the boxes are labeled with an "up" arrow).

I LOVE Boxbee! Boxbee has been amazing! They always answer their phones promptly. Extremely affordable and efficient. And they went above and beyond to help my moving process. Even though I was out of their normal delivery area, they came out to the east bay to drop off and pick up boxes with only the extra charge of the bridge toll. And they gave me a very descript and affordable quote for shipping my boxes. I've dealt with other storage companies over the years and Boxbed has been the BEST, without a doubt. I would recommend them to anyone who wants to store miscallenous stuff. -very happy customer. :)