Unreliable comms and planning Comms and planning is very poor within the company, I've been following up on delivery date every two days, with no clear answer. If you need reliable dates and comms, I don't recommend.

The worst experience of my life The worst experience of my life. I have moved from Alberta to Houston Tx with no issues and from Houston to Midland Tx with no issues. My adventure started with ever incompetent Jeff Newman and Kayla Costelloe. After failing to contact me to inform what date my goods would require me to meet at customs. I was hit with an additional $5k usd charge to unload in Edmonton and then move to Grande Prairie AB. Keep in my mind i had already paid over $17k usd to move from Midland Tx to Grande Prairie AB. at this point they had my goods hostage and threatened to charge outrageous storage fees until i paid the additional $5k moving fee. When my goods finally arrived in Grande Prairie I actually had to help unload the truck as they didn't bring enough staff to perform the job. Then to top all of this off, I pointed out that one of items had been damaged to the driver. He failed to inform me that I needed to note that on the deliver sheet so now they are refusing my claim. In addition to the driver I emailed Kayla during the delivery to inform her that I had a damaged item and she too failed to inform me to mark it on delivery sheet but provided a claims form. I am still being denied any reimbursement, due to complete incompetence of the Coleman/Allied staff. Go somewhere else for your move. -2 star is possible.

If I could give this move NO stars I… If I could give this move NO stars I would. I specifically requested that packing be done by the company and bought full value replacement insurance as well. They left a metal ramp on my grass and burned my yard, they packed a priceless venetian glass piece of art by wrapping it in a bath towel and throwing it in the top of a dish barrel that arrived visibly creased/dented/torn at the destination. They used a good fur coat to pad a box of china. The art they packed arrived in a box that was slashed on the side (as was the backing of the art) and the frame was broken. Multiple pieces of crystal and china were broken. The delivery truck was lost for over a week. The insurance company was a nightmare to deal with and decided they would not reimburse me for most of the items that were broken because I dared to glue the one big piece of the art glass back to the statue. The adjuster was a witch and very passive aggressive. I have moved 50 times and NEVER had an experience like this one.

Unethical and Unprofessional Driver was unprofessional, unethical, and didn't follow company protocol. Many items are missing/stolen or broken and company will take little responsibility or accountability. Buyers beware!!

Moved my elderly parents from Georgia… Moved my elderly parents from Georgia to Florida. They had a driveway with narrow turning access. The rep came out and assured them that a straight truck would be needed due to the nature of the neighborhood and their driveway. They explained that there would not be a problem entering their property with that particular truck. HOWEVER, on the morning of the move, a large tractor trailer showed up. We explained that they told us a straight truck would be sent. We were told they would try to call and get the correct truck. The truck was unavailable. We were then told they would have to send a U-Haul truck and make trips back-and-forth between the incorrect tractor trailer they sent and my parents’ house. We were also told there would be numerous charges added to the bill at that time. My elderly parents were standing in their driveway with all of their belongings packed and ready to go. There was no way to change what was happening. We were also told to call and explain what had happened to the area supervisor. Upon making that phone call, we were told it was not their fault and we would have to pay the extra $1000. Basically, you signed the contract- so pay. It is clearly written on the contract that we have that a straight truck was to be sent, but they continue to badger my father over the extra money and have even threatened him with legal action. It saddens me that a business such as this is allowed to lie and bully its customers. Beware of extra charges, and pack your valuables yourself. Many items were broken in the move. We had used them prior to this, but will not use them in our upcoming move.