Worthless crap Completely useless product. A $130 drive that never worked in backup mode with my PC and worked with my MacBook Air precisely once and won't transfer files now regardless of what I do or what updates I download. For the time being my drag/drop non-cloud solution for critical files is a 7 year old $10 5GB Lexar drive from the checkout line at Staples that while slow at least can perform the basic function it's designed for on either PC or Mac platforms. Going to shop very carefully for other options.

I wonder why WD got such a low rating… I wonder why WD got such a low rating on TrustPilot. WD is actually reasonably priced for HDD. I bought one 8 TB rig and it has lasted me for 8 years. Still in good condition but gets heated quite easily.

Terrible company Terrible company, for a tech business web site is a nightmare. Previously used so had a log in, yet would not work, kept flashing up add as business customer (I am not) had to leave site to get in again, had to do password reset, they had sent a discount voucher code if you confirm your email, that failed. Eventually got the code, found the hard drives I wanted added the code price went UP so the 10% could be discounted making the cost higher than it started at. Had to clear web site to return again to add items, and but so many error messages, Proxy error etc eventually got my order done, went to leave a review and saw how many other bad reviews, clearly this company have no interest in customer service or dealing with issues, will not use them again, if my eq arrives!!

I wanted to exchange a defect… I wanted to exchange a defect harddrive, I am waiting for a replacement since 4 months now, customer service is really bad as they told me they will send a replacement and keep on asking me for adresses, alternative adresses, which I provide, and then they again ask the same things.. Then after letting me know, they will send it soon, they found out, they dont have the model, of the harddrive, now again the adress-asking-process startet again,... not sure if I am talking to ChatBots or humans, but what i know now is: never ever again WD products!!!

You will lose you data if you buy WD products! Do yourself a favor and never buy anything from this company. WD's programming error left their storage drives vulnerable to hacking and they only allowed requests for data recovery for one month! And they are offering a rebate so we can buy more of their vulnerable products and lose more data. What a joke! Shame on them for not standing behind their products.