Given up with WD Hopeless on another level. As mentioned previously on the many messages WD ship to UK from Holland using UPS. According to my tracking number the item never left Holland, apparently due to BREXIT, well what a convenient excuse. I have had other items from Europe without issues and via different couriers. So again I am left having to resolve this. I won't be using WD again. In my case they just don't deliver despite what their Web site says.

Useless customer service I've been trying to get a replacement for my $400 Sandisk Extreme Pro drive that failed after only 5 months of use. It's been weeks and they've been useless. I keep telling the agents on chat how urgent it it is for my business and instead of sending me a replacement they keep pushing canned answers like "don't worry we will take care of you" and other BS. I am NEVER buying another Western Digital product, Sandisk or any other brand of theirs. They claim to cater to professionals but they're barely setup to handle amateurs.

Terrible company Terrible company, for a tech business web site is a nightmare. Previously used so had a log in, yet would not work, kept flashing up add as business customer (I am not) had to leave site to get in again, had to do password reset, they had sent a discount voucher code if you confirm your email, that failed. Eventually got the code, found the hard drives I wanted added the code price went UP so the 10% could be discounted making the cost higher than it started at. Had to clear web site to return again to add items, and but so many error messages, Proxy error etc eventually got my order done, went to leave a review and saw how many other bad reviews, clearly this company have no interest in customer service or dealing with issues, will not use them again, if my eq arrives!!

Worthless crap Completely useless product. A $130 drive that never worked in backup mode with my PC and worked with my MacBook Air precisely once and won't transfer files now regardless of what I do or what updates I download. For the time being my drag/drop non-cloud solution for critical files is a 7 year old $10 5GB Lexar drive from the checkout line at Staples that while slow at least can perform the basic function it's designed for on either PC or Mac platforms. Going to shop very carefully for other options.

I agree with previous BAD reviews of… I agree with previous BAD reviews of terrible service on technical support. I have an old WD external hard drive which now seems to be 'dead' - all I wanted to know was if/where/ I could get it looked at to see if possible to retrieve the data. First call - phone went dead after speaking to an agent for 1 minute; 2nd and third calls - after going through the rigmarole of the voicemails and pressing '1''2' etc, the line went dead. On account of this,I shall never buy their products again.