I bought a WD Passport maybe 3-4 years… I bought a WD Passport maybe 3-4 years back, just to have it as my backup for my MacBook Pro. Now I get the message that the model I discontinued and that there is no way to update it to my current operative system. What am I supposed to do with a hard drive that only works for 3-4 years? You really suck WD, wish I could give you -5 stars!

Terrible company Terrible company, for a tech business web site is a nightmare. Previously used so had a log in, yet would not work, kept flashing up add as business customer (I am not) had to leave site to get in again, had to do password reset, they had sent a discount voucher code if you confirm your email, that failed. Eventually got the code, found the hard drives I wanted added the code price went UP so the 10% could be discounted making the cost higher than it started at. Had to clear web site to return again to add items, and but so many error messages, Proxy error etc eventually got my order done, went to leave a review and saw how many other bad reviews, clearly this company have no interest in customer service or dealing with issues, will not use them again, if my eq arrives!!

If only there was a 0* option. If only there was a 0* option. I wouldn't recommend My passport to my worst competitor. Started eighteen moths ago, bought a My passport to back up my account and work. Failed out of the blue had to get the data recovered at my own expense. Thinking that may be just a one off bought a better My passport six months later déjà vu. So then bought another that I believed to have a digital back up, but no and six months down the line pop goes the hard-drive spent three days trying to get the damn thing to work then three hours going around and around in circles with their customer support chat answering the same questions over and over.

My cloud drive went dead 5days before… My cloud drive went dead 5days before warranty runs out, how convenient. But managed to get a replacement via WDC wesbite and return the faulty drive. The only issue is that I selected Advance Replacement but WDC website does not seems to work in taking credit card payment information. Ended up calling their customer service and took another hour to process it over the phone. All in all, a good support but they need to work on their website, to a workable status.

Just purchased WD Passport Ultra and… Just purchased WD Passport Ultra and discovered there is no UK telephone support. The only number provided is a premium rate 00800 number. If I try to use live chat, after going through various clicks, confirmation of model, personal details, typing out the query etc etc etc.... only to discover their chat support is closed and only operates US hours and is only for US customers! Boxed and returned to Amazon !! Waste of time!