Terrible technical support for their WD… Terrible technical support for their WD ReadyView surveillance system. They refuse to fix a confirmed (by level II techs) problem with IOS application / NVR software which renders the system useless. Alert alarms just quit working after a few hours and the entire IOS app must be deleted and reinstalled to get them working again (but for just a short time. Told me to return the unit even though there is no hardware problem !!

You will lose you data if you buy WD products! Do yourself a favor and never buy anything from this company. WD's programming error left their storage drives vulnerable to hacking and they only allowed requests for data recovery for one month! And they are offering a rebate so we can buy more of their vulnerable products and lose more data. What a joke! Shame on them for not standing behind their products.

Useless customer service I've been trying to get a replacement for my $400 Sandisk Extreme Pro drive that failed after only 5 months of use. It's been weeks and they've been useless. I keep telling the agents on chat how urgent it it is for my business and instead of sending me a replacement they keep pushing canned answers like "don't worry we will take care of you" and other BS. I am NEVER buying another Western Digital product, Sandisk or any other brand of theirs. They claim to cater to professionals but they're barely setup to handle amateurs.

If only there was a 0* option. If only there was a 0* option. I wouldn't recommend My passport to my worst competitor. Started eighteen moths ago, bought a My passport to back up my account and work. Failed out of the blue had to get the data recovered at my own expense. Thinking that may be just a one off bought a better My passport six months later déjà vu. So then bought another that I believed to have a digital back up, but no and six months down the line pop goes the hard-drive spent three days trying to get the damn thing to work then three hours going around and around in circles with their customer support chat answering the same questions over and over.

I bought a WD Passport maybe 3-4 years… I bought a WD Passport maybe 3-4 years back, just to have it as my backup for my MacBook Pro. Now I get the message that the model I discontinued and that there is no way to update it to my current operative system. What am I supposed to do with a hard drive that only works for 3-4 years? You really suck WD, wish I could give you -5 stars!