WD OS5 more like OS0 Been happy using WD mycloud products for years, unfortunately now have a paperweight due to OS5 firmware update, cannot go back, and has been indexing everything for over two weeks now. running at max CPU,RAM. Drive no longer responsive, cannot access anything remotely or locally. WD only answer is to turn off indexing. This stops cloud access! Device is therefore no longer working as advertised. Why everything has to be indexed is beyond me. Files folders worked perfectly well. Someone needs to be fired at WD for this. I will never buy WD again and recommend everyone keeps well clear of these cowboys.

I wonder why WD got such a low rating… I wonder why WD got such a low rating on TrustPilot. WD is actually reasonably priced for HDD. I bought one 8 TB rig and it has lasted me for 8 years. Still in good condition but gets heated quite easily.

Given up with WD Hopeless on another level. As mentioned previously on the many messages WD ship to UK from Holland using UPS. According to my tracking number the item never left Holland, apparently due to BREXIT, well what a convenient excuse. I have had other items from Europe without issues and via different couriers. So again I am left having to resolve this. I won't be using WD again. In my case they just don't deliver despite what their Web site says.

You will lose you data if you buy WD products! Do yourself a favor and never buy anything from this company. WD's programming error left their storage drives vulnerable to hacking and they only allowed requests for data recovery for one month! And they are offering a rebate so we can buy more of their vulnerable products and lose more data. What a joke! Shame on them for not standing behind their products.

My cloud drive went dead 5days before… My cloud drive went dead 5days before warranty runs out, how convenient. But managed to get a replacement via WDC wesbite and return the faulty drive. The only issue is that I selected Advance Replacement but WDC website does not seems to work in taking credit card payment information. Ended up calling their customer service and took another hour to process it over the phone. All in all, a good support but they need to work on their website, to a workable status.