Useless customer service I've been trying to get a replacement for my $400 Sandisk Extreme Pro drive that failed after only 5 months of use. It's been weeks and they've been useless. I keep telling the agents on chat how urgent it it is for my business and instead of sending me a replacement they keep pushing canned answers like "don't worry we will take care of you" and other BS. I am NEVER buying another Western Digital product, Sandisk or any other brand of theirs. They claim to cater to professionals but they're barely setup to handle amateurs.

You will lose you data if you buy WD products! Do yourself a favor and never buy anything from this company. WD's programming error left their storage drives vulnerable to hacking and they only allowed requests for data recovery for one month! And they are offering a rebate so we can buy more of their vulnerable products and lose more data. What a joke! Shame on them for not standing behind their products.

Terrible company Terrible company, for a tech business web site is a nightmare. Previously used so had a log in, yet would not work, kept flashing up add as business customer (I am not) had to leave site to get in again, had to do password reset, they had sent a discount voucher code if you confirm your email, that failed. Eventually got the code, found the hard drives I wanted added the code price went UP so the 10% could be discounted making the cost higher than it started at. Had to clear web site to return again to add items, and but so many error messages, Proxy error etc eventually got my order done, went to leave a review and saw how many other bad reviews, clearly this company have no interest in customer service or dealing with issues, will not use them again, if my eq arrives!!

As a business owner I cannot comprehend… As a business owner I cannot comprehend how a backup product can be so unreliable. We've bought one after the other of WD thinking it was our mistakes only to realize these are just garbage products. Don't bother spending money on these, or you'll be writing a review warning others.

I bought 2x new 10TB NAS HDD I bought 2x new 10TB NAS HDD. Tried installing in a Synology NAS enclosure. Something went wrong - was it Synology or WD or User fault?? Sent back under warranty to WD in Australia with crossed fingers. Just received 2x NEW HDD replacements. Friggin' amazing. Blown away by how fast and replacement policy. This is how HiTech companies should treat their customers :) Ill buy more in future knowing even though I'm not a fully qualified techno, I can get backup from these guys.