Very poor customer service Very poor customer service, My Cloud broke right after warranty period finished🙄 coincidence? Refused to extend my warranty and couldn't offer any solution except suggesting to buy a new My cloud device. Warranty was less than a year (only 6 moths) is that even legal? Oh, whatever...just stay away from this company and help others by warning them. Unless of course you don't care how safe your data is.

I wanted to exchange a defect… I wanted to exchange a defect harddrive, I am waiting for a replacement since 4 months now, customer service is really bad as they told me they will send a replacement and keep on asking me for adresses, alternative adresses, which I provide, and then they again ask the same things.. Then after letting me know, they will send it soon, they found out, they dont have the model, of the harddrive, now again the adress-asking-process startet again,... not sure if I am talking to ChatBots or humans, but what i know now is: never ever again WD products!!!

Worthless crap Completely useless product. A $130 drive that never worked in backup mode with my PC and worked with my MacBook Air precisely once and won't transfer files now regardless of what I do or what updates I download. For the time being my drag/drop non-cloud solution for critical files is a 7 year old $10 5GB Lexar drive from the checkout line at Staples that while slow at least can perform the basic function it's designed for on either PC or Mac platforms. Going to shop very carefully for other options.

I agree with previous BAD reviews of… I agree with previous BAD reviews of terrible service on technical support. I have an old WD external hard drive which now seems to be 'dead' - all I wanted to know was if/where/ I could get it looked at to see if possible to retrieve the data. First call - phone went dead after speaking to an agent for 1 minute; 2nd and third calls - after going through the rigmarole of the voicemails and pressing '1''2' etc, the line went dead. On account of this,I shall never buy their products again.

Terrible technical support for their WD… Terrible technical support for their WD ReadyView surveillance system. They refuse to fix a confirmed (by level II techs) problem with IOS application / NVR software which renders the system useless. Alert alarms just quit working after a few hours and the entire IOS app must be deleted and reinstalled to get them working again (but for just a short time. Told me to return the unit even though there is no hardware problem !!