I bought a WD Passport maybe 3-4 years… I bought a WD Passport maybe 3-4 years back, just to have it as my backup for my MacBook Pro. Now I get the message that the model I discontinued and that there is no way to update it to my current operative system. What am I supposed to do with a hard drive that only works for 3-4 years? You really suck WD, wish I could give you -5 stars!

Terrible technical support for their WD… Terrible technical support for their WD ReadyView surveillance system. They refuse to fix a confirmed (by level II techs) problem with IOS application / NVR software which renders the system useless. Alert alarms just quit working after a few hours and the entire IOS app must be deleted and reinstalled to get them working again (but for just a short time. Told me to return the unit even though there is no hardware problem !!

Don't order direct I've used WD hard drives for years, without a problem, however, I had never purchased directly from them before. I never will again. Ordered 2 weeks ago. Courier has advised the item was damaged in transit. WD have been uncontactable to sort this out, either by refunding me, or by sending another. Disappointing. I personally will not be ordering directly again. I wouldn't have done in the first place if I'd have found the reviews on this page!

I wonder why WD got such a low rating… I wonder why WD got such a low rating on TrustPilot. WD is actually reasonably priced for HDD. I bought one 8 TB rig and it has lasted me for 8 years. Still in good condition but gets heated quite easily.

I wanted to exchange a defect… I wanted to exchange a defect harddrive, I am waiting for a replacement since 4 months now, customer service is really bad as they told me they will send a replacement and keep on asking me for adresses, alternative adresses, which I provide, and then they again ask the same things.. Then after letting me know, they will send it soon, they found out, they dont have the model, of the harddrive, now again the adress-asking-process startet again,... not sure if I am talking to ChatBots or humans, but what i know now is: never ever again WD products!!!