Worthless crap Completely useless product. A $130 drive that never worked in backup mode with my PC and worked with my MacBook Air precisely once and won't transfer files now regardless of what I do or what updates I download. For the time being my drag/drop non-cloud solution for critical files is a 7 year old $10 5GB Lexar drive from the checkout line at Staples that while slow at least can perform the basic function it's designed for on either PC or Mac platforms. Going to shop very carefully for other options.

Pathetic Ordered an external drive. Money taken immediately. Got an email a week later stating a refund had been issued as the item was out of stock. The drive is still showing available to buy on website. Went on online chat to ask why. Told that the system takes time to update !! Very poor for a company selling computer components to have a poor, not fit for purpose computer system. I won't be buying anything from WD again.

I agree with previous BAD reviews of… I agree with previous BAD reviews of terrible service on technical support. I have an old WD external hard drive which now seems to be 'dead' - all I wanted to know was if/where/ I could get it looked at to see if possible to retrieve the data. First call - phone went dead after speaking to an agent for 1 minute; 2nd and third calls - after going through the rigmarole of the voicemails and pressing '1''2' etc, the line went dead. On account of this,I shall never buy their products again.

Unpatriotic, but drives work fine Honestly I'm pretty upset that they don't offer military discount but they seem to have student and senior discounts. Just seems unpatriotic. I'll check in with Seagate I guess. I only gave 2 stars because my hard drives I have now work well (6TB 7200 Pro). Though my WD ex cloud ultra seems to have fan issues after 6 months. Contacted support who asked that I update the firmware. Didn't work.

If only there was a 0* option. If only there was a 0* option. I wouldn't recommend My passport to my worst competitor. Started eighteen moths ago, bought a My passport to back up my account and work. Failed out of the blue had to get the data recovered at my own expense. Thinking that may be just a one off bought a better My passport six months later déjà vu. So then bought another that I believed to have a digital back up, but no and six months down the line pop goes the hard-drive spent three days trying to get the damn thing to work then three hours going around and around in circles with their customer support chat answering the same questions over and over.