Just purchased WD Passport Ultra and… Just purchased WD Passport Ultra and discovered there is no UK telephone support. The only number provided is a premium rate 00800 number. If I try to use live chat, after going through various clicks, confirmation of model, personal details, typing out the query etc etc etc.... only to discover their chat support is closed and only operates US hours and is only for US customers! Boxed and returned to Amazon !! Waste of time!

Unpatriotic, but drives work fine Honestly I'm pretty upset that they don't offer military discount but they seem to have student and senior discounts. Just seems unpatriotic. I'll check in with Seagate I guess. I only gave 2 stars because my hard drives I have now work well (6TB 7200 Pro). Though my WD ex cloud ultra seems to have fan issues after 6 months. Contacted support who asked that I update the firmware. Didn't work.

Useless customer service I've been trying to get a replacement for my $400 Sandisk Extreme Pro drive that failed after only 5 months of use. It's been weeks and they've been useless. I keep telling the agents on chat how urgent it it is for my business and instead of sending me a replacement they keep pushing canned answers like "don't worry we will take care of you" and other BS. I am NEVER buying another Western Digital product, Sandisk or any other brand of theirs. They claim to cater to professionals but they're barely setup to handle amateurs.

Very poor customer service Very poor customer service, My Cloud broke right after warranty period finished🙄 coincidence? Refused to extend my warranty and couldn't offer any solution except suggesting to buy a new My cloud device. Warranty was less than a year (only 6 moths) is that even legal? Oh, whatever...just stay away from this company and help others by warning them. Unless of course you don't care how safe your data is.

You will lose you data if you buy WD products! Do yourself a favor and never buy anything from this company. WD's programming error left their storage drives vulnerable to hacking and they only allowed requests for data recovery for one month! And they are offering a rebate so we can buy more of their vulnerable products and lose more data. What a joke! Shame on them for not standing behind their products.