I bought a WD Passport maybe 3-4 years… I bought a WD Passport maybe 3-4 years back, just to have it as my backup for my MacBook Pro. Now I get the message that the model I discontinued and that there is no way to update it to my current operative system. What am I supposed to do with a hard drive that only works for 3-4 years? You really suck WD, wish I could give you -5 stars!

Given up with WD Hopeless on another level. As mentioned previously on the many messages WD ship to UK from Holland using UPS. According to my tracking number the item never left Holland, apparently due to BREXIT, well what a convenient excuse. I have had other items from Europe without issues and via different couriers. So again I am left having to resolve this. I won't be using WD again. In my case they just don't deliver despite what their Web site says.

Very poor customer service Very poor customer service, My Cloud broke right after warranty period finished🙄 coincidence? Refused to extend my warranty and couldn't offer any solution except suggesting to buy a new My cloud device. Warranty was less than a year (only 6 moths) is that even legal? Oh, whatever...just stay away from this company and help others by warning them. Unless of course you don't care how safe your data is.

Don't order direct I've used WD hard drives for years, without a problem, however, I had never purchased directly from them before. I never will again. Ordered 2 weeks ago. Courier has advised the item was damaged in transit. WD have been uncontactable to sort this out, either by refunding me, or by sending another. Disappointing. I personally will not be ordering directly again. I wouldn't have done in the first place if I'd have found the reviews on this page!

Pathetic Ordered an external drive. Money taken immediately. Got an email a week later stating a refund had been issued as the item was out of stock. The drive is still showing available to buy on website. Went on online chat to ask why. Told that the system takes time to update !! Very poor for a company selling computer components to have a poor, not fit for purpose computer system. I won't be buying anything from WD again.