If only there was a 0* option. If only there was a 0* option. I wouldn't recommend My passport to my worst competitor. Started eighteen moths ago, bought a My passport to back up my account and work. Failed out of the blue had to get the data recovered at my own expense. Thinking that may be just a one off bought a better My passport six months later déjà vu. So then bought another that I believed to have a digital back up, but no and six months down the line pop goes the hard-drive spent three days trying to get the damn thing to work then three hours going around and around in circles with their customer support chat answering the same questions over and over.

You will lose you data if you buy WD products! Do yourself a favor and never buy anything from this company. WD's programming error left their storage drives vulnerable to hacking and they only allowed requests for data recovery for one month! And they are offering a rebate so we can buy more of their vulnerable products and lose more data. What a joke! Shame on them for not standing behind their products.

WD OS5 more like OS0 Been happy using WD mycloud products for years, unfortunately now have a paperweight due to OS5 firmware update, cannot go back, and has been indexing everything for over two weeks now. running at max CPU,RAM. Drive no longer responsive, cannot access anything remotely or locally. WD only answer is to turn off indexing. This stops cloud access! Device is therefore no longer working as advertised. Why everything has to be indexed is beyond me. Files folders worked perfectly well. Someone needs to be fired at WD for this. I will never buy WD again and recommend everyone keeps well clear of these cowboys.

Useless customer service I've been trying to get a replacement for my $400 Sandisk Extreme Pro drive that failed after only 5 months of use. It's been weeks and they've been useless. I keep telling the agents on chat how urgent it it is for my business and instead of sending me a replacement they keep pushing canned answers like "don't worry we will take care of you" and other BS. I am NEVER buying another Western Digital product, Sandisk or any other brand of theirs. They claim to cater to professionals but they're barely setup to handle amateurs.

My cloud drive went dead 5days before… My cloud drive went dead 5days before warranty runs out, how convenient. But managed to get a replacement via WDC wesbite and return the faulty drive. The only issue is that I selected Advance Replacement but WDC website does not seems to work in taking credit card payment information. Ended up calling their customer service and took another hour to process it over the phone. All in all, a good support but they need to work on their website, to a workable status.