Terrible technical support for their WD… Terrible technical support for their WD ReadyView surveillance system. They refuse to fix a confirmed (by level II techs) problem with IOS application / NVR software which renders the system useless. Alert alarms just quit working after a few hours and the entire IOS app must be deleted and reinstalled to get them working again (but for just a short time. Told me to return the unit even though there is no hardware problem !!

Just purchased WD Passport Ultra and… Just purchased WD Passport Ultra and discovered there is no UK telephone support. The only number provided is a premium rate 00800 number. If I try to use live chat, after going through various clicks, confirmation of model, personal details, typing out the query etc etc etc.... only to discover their chat support is closed and only operates US hours and is only for US customers! Boxed and returned to Amazon !! Waste of time!

As a business owner I cannot comprehend… As a business owner I cannot comprehend how a backup product can be so unreliable. We've bought one after the other of WD thinking it was our mistakes only to realize these are just garbage products. Don't bother spending money on these, or you'll be writing a review warning others.

Worthless crap Completely useless product. A $130 drive that never worked in backup mode with my PC and worked with my MacBook Air precisely once and won't transfer files now regardless of what I do or what updates I download. For the time being my drag/drop non-cloud solution for critical files is a 7 year old $10 5GB Lexar drive from the checkout line at Staples that while slow at least can perform the basic function it's designed for on either PC or Mac platforms. Going to shop very carefully for other options.

My cloud drive went dead 5days before… My cloud drive went dead 5days before warranty runs out, how convenient. But managed to get a replacement via WDC wesbite and return the faulty drive. The only issue is that I selected Advance Replacement but WDC website does not seems to work in taking credit card payment information. Ended up calling their customer service and took another hour to process it over the phone. All in all, a good support but they need to work on their website, to a workable status.