Unpatriotic, but drives work fine Honestly I'm pretty upset that they don't offer military discount but they seem to have student and senior discounts. Just seems unpatriotic. I'll check in with Seagate I guess. I only gave 2 stars because my hard drives I have now work well (6TB 7200 Pro). Though my WD ex cloud ultra seems to have fan issues after 6 months. Contacted support who asked that I update the firmware. Didn't work.

I bought 2x new 10TB NAS HDD I bought 2x new 10TB NAS HDD. Tried installing in a Synology NAS enclosure. Something went wrong - was it Synology or WD or User fault?? Sent back under warranty to WD in Australia with crossed fingers. Just received 2x NEW HDD replacements. Friggin' amazing. Blown away by how fast and replacement policy. This is how HiTech companies should treat their customers :) Ill buy more in future knowing even though I'm not a fully qualified techno, I can get backup from these guys.

WD OS5 more like OS0 Been happy using WD mycloud products for years, unfortunately now have a paperweight due to OS5 firmware update, cannot go back, and has been indexing everything for over two weeks now. running at max CPU,RAM. Drive no longer responsive, cannot access anything remotely or locally. WD only answer is to turn off indexing. This stops cloud access! Device is therefore no longer working as advertised. Why everything has to be indexed is beyond me. Files folders worked perfectly well. Someone needs to be fired at WD for this. I will never buy WD again and recommend everyone keeps well clear of these cowboys.

You will lose you data if you buy WD products! Do yourself a favor and never buy anything from this company. WD's programming error left their storage drives vulnerable to hacking and they only allowed requests for data recovery for one month! And they are offering a rebate so we can buy more of their vulnerable products and lose more data. What a joke! Shame on them for not standing behind their products.

Don't order direct I've used WD hard drives for years, without a problem, however, I had never purchased directly from them before. I never will again. Ordered 2 weeks ago. Courier has advised the item was damaged in transit. WD have been uncontactable to sort this out, either by refunding me, or by sending another. Disappointing. I personally will not be ordering directly again. I wouldn't have done in the first place if I'd have found the reviews on this page!