I wonder why WD got such a low rating… I wonder why WD got such a low rating on TrustPilot. WD is actually reasonably priced for HDD. I bought one 8 TB rig and it has lasted me for 8 years. Still in good condition but gets heated quite easily.

Unpatriotic, but drives work fine Honestly I'm pretty upset that they don't offer military discount but they seem to have student and senior discounts. Just seems unpatriotic. I'll check in with Seagate I guess. I only gave 2 stars because my hard drives I have now work well (6TB 7200 Pro). Though my WD ex cloud ultra seems to have fan issues after 6 months. Contacted support who asked that I update the firmware. Didn't work.

Just purchased WD Passport Ultra and… Just purchased WD Passport Ultra and discovered there is no UK telephone support. The only number provided is a premium rate 00800 number. If I try to use live chat, after going through various clicks, confirmation of model, personal details, typing out the query etc etc etc.... only to discover their chat support is closed and only operates US hours and is only for US customers! Boxed and returned to Amazon !! Waste of time!

As a business owner I cannot comprehend… As a business owner I cannot comprehend how a backup product can be so unreliable. We've bought one after the other of WD thinking it was our mistakes only to realize these are just garbage products. Don't bother spending money on these, or you'll be writing a review warning others.

WD OS5 more like OS0 Been happy using WD mycloud products for years, unfortunately now have a paperweight due to OS5 firmware update, cannot go back, and has been indexing everything for over two weeks now. running at max CPU,RAM. Drive no longer responsive, cannot access anything remotely or locally. WD only answer is to turn off indexing. This stops cloud access! Device is therefore no longer working as advertised. Why everything has to be indexed is beyond me. Files folders worked perfectly well. Someone needs to be fired at WD for this. I will never buy WD again and recommend everyone keeps well clear of these cowboys.