Terrible technical support for their WD… Terrible technical support for their WD ReadyView surveillance system. They refuse to fix a confirmed (by level II techs) problem with IOS application / NVR software which renders the system useless. Alert alarms just quit working after a few hours and the entire IOS app must be deleted and reinstalled to get them working again (but for just a short time. Told me to return the unit even though there is no hardware problem !!

I bought 2x new 10TB NAS HDD I bought 2x new 10TB NAS HDD. Tried installing in a Synology NAS enclosure. Something went wrong - was it Synology or WD or User fault?? Sent back under warranty to WD in Australia with crossed fingers. Just received 2x NEW HDD replacements. Friggin' amazing. Blown away by how fast and replacement policy. This is how HiTech companies should treat their customers :) Ill buy more in future knowing even though I'm not a fully qualified techno, I can get backup from these guys.

Very poor customer service Very poor customer service, My Cloud broke right after warranty period finished🙄 coincidence? Refused to extend my warranty and couldn't offer any solution except suggesting to buy a new My cloud device. Warranty was less than a year (only 6 moths) is that even legal? Oh, whatever...just stay away from this company and help others by warning them. Unless of course you don't care how safe your data is.

I bought a WD Passport maybe 3-4 years… I bought a WD Passport maybe 3-4 years back, just to have it as my backup for my MacBook Pro. Now I get the message that the model I discontinued and that there is no way to update it to my current operative system. What am I supposed to do with a hard drive that only works for 3-4 years? You really suck WD, wish I could give you -5 stars!

If only there was a 0* option. If only there was a 0* option. I wouldn't recommend My passport to my worst competitor. Started eighteen moths ago, bought a My passport to back up my account and work. Failed out of the blue had to get the data recovered at my own expense. Thinking that may be just a one off bought a better My passport six months later déjà vu. So then bought another that I believed to have a digital back up, but no and six months down the line pop goes the hard-drive spent three days trying to get the damn thing to work then three hours going around and around in circles with their customer support chat answering the same questions over and over.