Just purchased WD Passport Ultra and… Just purchased WD Passport Ultra and discovered there is no UK telephone support. The only number provided is a premium rate 00800 number. If I try to use live chat, after going through various clicks, confirmation of model, personal details, typing out the query etc etc etc.... only to discover their chat support is closed and only operates US hours and is only for US customers! Boxed and returned to Amazon !! Waste of time!

I bought a WD Passport maybe 3-4 years… I bought a WD Passport maybe 3-4 years back, just to have it as my backup for my MacBook Pro. Now I get the message that the model I discontinued and that there is no way to update it to my current operative system. What am I supposed to do with a hard drive that only works for 3-4 years? You really suck WD, wish I could give you -5 stars!

Terrible technical support for their WD… Terrible technical support for their WD ReadyView surveillance system. They refuse to fix a confirmed (by level II techs) problem with IOS application / NVR software which renders the system useless. Alert alarms just quit working after a few hours and the entire IOS app must be deleted and reinstalled to get them working again (but for just a short time. Told me to return the unit even though there is no hardware problem !!

Very poor customer service Very poor customer service, My Cloud broke right after warranty period finished🙄 coincidence? Refused to extend my warranty and couldn't offer any solution except suggesting to buy a new My cloud device. Warranty was less than a year (only 6 moths) is that even legal? Oh, whatever...just stay away from this company and help others by warning them. Unless of course you don't care how safe your data is.

Given up with WD Hopeless on another level. As mentioned previously on the many messages WD ship to UK from Holland using UPS. According to my tracking number the item never left Holland, apparently due to BREXIT, well what a convenient excuse. I have had other items from Europe without issues and via different couriers. So again I am left having to resolve this. I won't be using WD again. In my case they just don't deliver despite what their Web site says.