Do NOT make a deposit with United Choice Movers I signed a contract via email with United Choice Movers on Wednesday, 03/27/2024 @ 06:00:27 PM (ET) (03:00:27 PM (PST)) agreeing to pay $2,835.00 as a deposit that I had scheduled for a move dated 5/13/2024 order #UC4190935. After reading the emailed policy for my purchase I discovered I had 48 hours to request a refund, and that 20% of the deposit would be held. In order to request a refund I had to email their billing department. I sent an email requesting cancellation of my order and a refund on Friday, 3/29/2024 @ 11:48 AM (PST) or 2:48 PM (ET). I received an email Monday, 4/1/2024 @ 7:04 AM (PST) from someone by the name Alisa from the billing department stating that after review of the email sent and of my file, my request for a refund had been denied. I tried to call their customer service line, but twice I was told that a manager would be unable to make an exception or even talk to me (despite their policy stating otherwise) and that the billing department does not take calls. I am unsure as to what I should do at this point. I sent an email request for cancellation and refund within 48 hours per their policy, and I expect them to follow their own policy as well by refunding me $2,268.00 for my deposit of $2,835.00 - %20, but I am still being denied. This is their cancellation policy that they do not abide by: 8. Due to any cancellation within 48 HOURS of placing a reservation, 20% of the deposit will be held. After 48 HOURS of placing a reservation, your deposit is non - refundable unless a manager approves otherwise. In addition, an email describing the cancellation in detail must being sent to the billing department at billing@movingld If your first available pickup date is within fourteen (14) business days, and you elect to cancel, a refund of your deposit is not permissible unless authorized by management. If customer books their move within fourteen (14) business days of the pick-up date, the 48 hour window is null and void. All date change requests must be made within ten (10) business days prior to the pick-up/packing date. Failure to request a change within this time frame will result in an additional deposit of a $750.00 rescheduling fee. If the change is made within 72 hours from move date fee might be higher. If the customer would like to put their service on hold, the deposit may be used as credit, and the service can be held for a total of 12 months from the date of booking. All deposits will show on the billing cycle under either United Choice Movers or Long Distance Moving. By signing this contract, the customer acknowledges that filing a charge back/dispute of charges will result in a forfeiture of the deposit. In the event a dispute arises between United Choice Movers and the customer; the customer is subject to financial responsibility for the associated merchant and bank fees. As well as, satisfying any outstanding balance before the commencement of their move.

United mover are a biggest scam ever United mover are a biggest scam ever, they are monster they lie to you and They just want to take your money, please be careful.

They are the most deceitful group of… They are the most deceitful group of sub humans you should ever wish to be associated with! Buddy should not be be trusted at all! They are brokers not movers. NOT that they will tell you this. Your belongings will outsourced at least 3 times before it reaches your destination and It will cost you double of the original quote. I hope anybody associated with this criminal outfit suffers a long slow death!

I was also a victim of being scammed by… I was also a victim of being scammed by United Choice Movers. They charged my account under "Long Distance Moving". Tried to charge an additional $7000 more upon arrival before starting the move. They left as I maintained my stance this was not the agreement and Buddy with United Choice Movers who handled the paperwork and arrangement never answered any of my multiple calls while the movers waited for communication regarding the discrepancy. The truck driver that tried to extort me left without telling me, only said he was going downstairs and would be back. And even though service was not provided and they left without even telling me, my account was still charged since they have my electronic signature for the original amount agreed to. I was left stranded out of state, having to make multiple trips and had to figure out alternative means of moving while they were able to get away with keeping my funds. They need to be reported and fined!

If I could give them a negative review If I could give them a negative review, I would they quoted me $6500 to move from Colorado to Florida when they got here the price went from 6500 to 15,000 left us high and dry. Terrible company to deal with.