Warning! its a time bomb! Liked the product till one exploded and sent carbon shrapnel all over the bath and my wife. The clincher was customer service's denial reply

Iron residue still bleeding through Not Happy!!!!! On May 20, 2020, we bought the Pelican Pro 6-Stage R/o plus Pelican WFS Iron/Chlorination system, according to the contract, cost $3,963.55. Since then to today, October 29, 2022, we still are having issues with yellow iron residue, stain on all white items, I had to throw away towels, sheets, and many more. We have been going to the laundry Mat to wash clothes. I have called to report the issue many times, they came change the check valve and other things. My husband had followed their instruction on how to add the clorox and other maintenance. The technicians are nice but never had explained why the yellow stain on the clothes or give us a solution how to prevent the issue. After spending that so much money we should not still have these problems getting iron bleed through. Today we are very overwhelm with this problem.

We are happy customers We have the whole house water system for about 5 years now and water is heaven. we turn it off every 3 months to flush everything with chlorine water. We never had any issues with customer service located in FL space coast. We spoke with them several times because of some issues we thought it was related to the system.They also helped with questions when my husband was installing it. We moved and took it with us and it still works and we are still happy.

Reverse Osmosis Bought two different systems. One whole house carbon filter, which seems to work well. Noticeable reduction in chlorine smell, which was our main issue. The other system we bought was the Reverse Osmosis (RO) under sink system, and it has been nothing but problems. The performance (output and flow) is so sporadic that it has been rendered virtually useless. I did many hours of research, work and replacement on the tank and filters and it still is defective. I asked for them to replace the tank, but they insisted on charging me $120, and it STILL is useless. Many phone calls and emails with the company and still nothing. This is unacceptable. Buyer beware.

Not a good experience Product might be good...idk because I couldn't install it like I thought I could...so needed to return. Customer service and return policy is very poor. Instead of keeping a customer for life, they would rather not take a return of unused/unopened product...and lose a customer...forever. Seems like the norm nowadays. Make as much as possible in volume instead of making a killing in the long run with return customers...Ruturn policy and website representations are UNCLEAR at best. Addendum: What a patent response from pelican. I don't think they even read...or at the very least, understood the content. The focus of the review is hoe BAD the customer service and policies are.. not that I was upset about installation. Foolish.