Non Existent Customer Service - Non Stop Billing Errors - Lies Regarding Services Needed We have placed beyond multiple tickets into this company to receive our termite contract as well as a refund due to their complete lack of care for us as a customer. I spoke to a woman named Lynn in Accounts Receivable at the beginning of the summer. My ticket was remitted and supposedly marked as high priority and for mgt review. We heard from NO ONE. I just called once more and placed another ticket. I am told we will hear from someone by Tuesday 11.1.22. We have paid $1,500 so far towards a $2,200 five year termite contract. We have no termite contract in hand. The salesperson sent us a contract for our record back in March 2022 that had the incorrect home address and was fully executed by someone else. We have been asking for correct paperwork ever since. I want a refund of whatever money is left out of the $1,500 after services rendered is deducted because of this company's NON EXISTENT customer service. We have no contract and we have spent months dealing with billing mistakes for another service they offered us that caused us to be auto billed to a credit card in error multiple times as well as caused threatening late invoices to be sent. There is also the matter of their salesperson quoting us $2,300 for a service in the basement to treat a dangerous "fungus". We consulted with our neighbor who is a home inspector who identified the issue as something entirely different (as well as non- threatening) and advised on steps to take to remedy it ourselves. If you like being lied to and have free time you are looking to fill by constantly battling incorrect billing scenarios..........this company is for you. This has been the most time consuming, maddening, and disappointing experience I have ever had with a company of any type. It has been EIGHT MONTHS of effort and my issue is still not resolved. DO NOT USE THIS COMPANY.

Terrible customer service I had trouble finding out what amount I was being billed for quarterly service and finally discovered that I was paying almost 400$ for a single visit since I don't usually call between quarterly visits. The only way to get an accounting was to spend an afternoon on the phone waiting for information. Their so called "receipts" had no dollar amounts. When I tried to cancel, I was disconnected on one call and argued with on another call. Unbelievably unprofessional.

CAUTION!!! CAUTION!!!! If they have your credit card information, they will continue to take money out of your account, even if you don't have any service with them!!!! Canceled the first service because they were WAY overpriced compared to other pest control outfits, and a month later they take out MAINTENANCE FEES for service I never had! They have never been to my home!! THEIVES as far as I am concerned!! Contacted them 3 times and no one will contact me to get it resolved. And they saw I never had any service with them, and yet still take money from my account. If you have ever had dealings with them in the past, MAKE SURE THEY ARE NOT STILL TAKING MONEY FROM YOU !!!!

Run away from J.C. Ehrlich J.C. Ehrlich sucks. Run as fast as you can away from J.C. Ehrlich. We have had nothing but trouble with them. They promise all sorts of things on the phone and almost never follow up. Here is a short list of the problems I have had with them: 1. I have had three appointments set and nobody shows. 2. Twice a manager was suppose to call me back based on my frustrations dealing with them and neither time did they call. 3. They fought me on the scope of the agreement and refused to honor what we understood the scope to be - only for us to dig up an email from their employee clearly spelling out the scope. 4. Last time I called for service (because we still have a terrible termite problem) I was ccd on the email sent to the local team. They did not notice that I was ccd and proceeded to insult me in the email thread! AND after that they have refused to call us or take care of the problem or anything. Also, if you check reviews of employees for them you will see that the employees hate working there. Run away from J.C. Ehrlich!

Poor customer service!! Poor customer service!! The office rescheduled my appointment twice but never had the courtesy to inform us as we waited two full afternoons I hav attempted to contact the office via phone/ and email with no response Do not use this company