Ehrlich is giving us a run around about… Ehrlich is giving us a run around about our ant problem. They have been to our home many times and can’t kill these ants! I have called in and asked for a manager and there is never one available to address my problem. Finally got someone who answered my call who told us that an inspector will come out to see about why they can’t kill the ants…well this never happened. They have even lied to us and told us that their records show that we chose not to speak with a manager! How frustrating!

Terrible service Terrible service - can’t even call a local office!

Do not waste your time or money! First off, I use the Harrisburg, Pa. branch. Customer Service will promise you anything, but the actual "service" is far different. Let's put it this way, I am a 365 customer (not for much longer) and I have to go buy my own spray and bait traps because the actual service is a sham and a joke. This all started in back in July when I saw a few adult roaches outside and a couple made it into my home. The technician NEVER took my issue seriously and only talked about other customers and how bad their issues were. The "expert" said "we do not want to kill the ones in the house" we want to bait them.. i strongly disagreed and wanted the house sprayed to prevent an infestation... but Ehrich did what they wanted and i have now had to have them come out 3 freakin' times since, each time the infestation has grown more and more severe, and all the tech does is talk about other customers issues and a quick squirt "here and there" NOT where I want him to, because lets face it i live here and see and know what is going on! So.. if you have a pest issue, just go with some other company! Update: try domyown.com they have all sorts of guides and training and products with real reviews, because its pretty clear Ehrlich will not help us!

This is a terrible company and advise… This is a terrible company and advise not to use them. I used this company to get rid of rodent in my attic in Nov 2023. Sales specialist from Hingham Ma office scheduled an appointment with a technician John who never arrived on time. After waiting all morning he arrived and didn't know what he was suppose to do. He had no communication from the service dept. He came un prepared and didn't put any baits in the attic as he could not reach where the mice noise was coming from. He was unprofessional and didn't check around the outside of the house for possible entry points for the mice instead he was on phone all the time with his friend. I called the company the same day to cancel the service and remove the baits . No one came back and no manger returned my call despite numerous calls to customer service. They don't give an email address of manager so I was unable to write directly to the management. Last I heard from billing Dept that my account will go to collection. I am shocked at such poor customer service, communication and no attempt at dispute resolution.

Horrible Billing, silly customer service I received a call from a collection agency. When I called them, I discovered that JCEhrlich has been sending my quarterly invoices to an incorrect address (254 Wisner Avenue in Middletown, NY) rather than to the correct address: I also discovered that the payment was $463.94 to cover an overdue balance of $356.88. I made the payment at the collection agency yet no one in your customer service organization would speak with me about my account. I wanted to correct the billing address and set up autopay. I was told, "I am sorry, until the bill is paid, no one can touch your account." I asked to speak to a supervisor and was told that it will be up to 48 hours until I speak with anyone. I asked for an email address to forward the proof of payment and was told that they were not allowed to provide email addresses. I asked about an info@ address and your rep reiterated that she was not allowed to provide an email. I found it at TrustPilot. I have managed customer service organizations and solved sill problems. Hopefully someone in management can change the ridiculous policy. So annoying and such a waste of time.