Non Existent Customer Service - Non Stop Billing Errors - Lies Regarding Services Needed We have placed beyond multiple tickets into this company to receive our termite contract as well as a refund due to their complete lack of care for us as a customer. I spoke to a woman named Lynn in Accounts Receivable at the beginning of the summer. My ticket was remitted and supposedly marked as high priority and for mgt review. We heard from NO ONE. I just called once more and placed another ticket. I am told we will hear from someone by Tuesday 11.1.22. We have paid $1,500 so far towards a $2,200 five year termite contract. We have no termite contract in hand. The salesperson sent us a contract for our record back in March 2022 that had the incorrect home address and was fully executed by someone else. We have been asking for correct paperwork ever since. I want a refund of whatever money is left out of the $1,500 after services rendered is deducted because of this company's NON EXISTENT customer service. We have no contract and we have spent months dealing with billing mistakes for another service they offered us that caused us to be auto billed to a credit card in error multiple times as well as caused threatening late invoices to be sent. There is also the matter of their salesperson quoting us $2,300 for a service in the basement to treat a dangerous "fungus". We consulted with our neighbor who is a home inspector who identified the issue as something entirely different (as well as non- threatening) and advised on steps to take to remedy it ourselves. If you like being lied to and have free time you are looking to fill by constantly battling incorrect billing scenarios..........this company is for you. This has been the most time consuming, maddening, and disappointing experience I have ever had with a company of any type. It has been EIGHT MONTHS of effort and my issue is still not resolved. DO NOT USE THIS COMPANY.

Worst imaginable Customer Service Worst imaginable Customer Service. The first agent I spoke to would not even let me speak. I called a second time and got a different agent who tried to help me to the best of her ability but to no avail, the scheduled appointment had magically disappeared and they claimed the appointment was never scheduled. I had called during the week because of a hornet problem and at my insistence they finally sent somebody out. They kept mentioning the appointment I had already scheduled and I explained this was a different situation. Well, somebody came out for the hornets but the scheduled appointment which was for the inside of the home must have been cancelled by them since they now claim it never existed. Any company, would be able to track appointments. Stay away if you want to avoid headaches.

If I could rate them a “0” If I could rate them a “0”, I would. Very disappointed in this company. As a new customer, I was given a confirmed service date and time (Today, between 8-12). Drove 2 hours to be here for this. Nobody showed or called. I called 3 times throughout the day and was reassured a technician would still be coming today. Needless to say, nobody came or called. Can’t even give me a reschedule date. If this is how they treat their customers, we can do without them. Absolutely horrible treatment of new customers. I would suggest looking elsewhere other than this company.

Poor customer service!! Poor customer service!! The office rescheduled my appointment twice but never had the courtesy to inform us as we waited two full afternoons I hav attempted to contact the office via phone/ and email with no response Do not use this company

Terrible service Terrible service - can’t even call a local office!