Terrible customer service I had trouble finding out what amount I was being billed for quarterly service and finally discovered that I was paying almost 400$ for a single visit since I don't usually call between quarterly visits. The only way to get an accounting was to spend an afternoon on the phone waiting for information. Their so called "receipts" had no dollar amounts. When I tried to cancel, I was disconnected on one call and argued with on another call. Unbelievably unprofessional.

Hired them for an emergency service to… Hired them for an emergency service to get rid of hornets in the work area at a residence. Construction work had to be shut down because of the problem. They claimed they could get rid of them immediately. They sprayed some poison and it didn't do anything. After they left the hornets would land on the sprayed areas and it didn't bother them. Called the tech back out and this time he claimed he couldn't do anything about the hornets. Same tech - Brian Boone. Charged me $365. And apparently they are using techs which are not licensed by the state. Talked to a few persons on the phone at this company, but no one with any decision making ability will get back to me. Horrible experience all around. Fraudulent business practices.

Do not waste your time or money! First off, I use the Harrisburg, Pa. branch. Customer Service will promise you anything, but the actual "service" is far different. Let's put it this way, I am a 365 customer (not for much longer) and I have to go buy my own spray and bait traps because the actual service is a sham and a joke. This all started in back in July when I saw a few adult roaches outside and a couple made it into my home. The technician NEVER took my issue seriously and only talked about other customers and how bad their issues were. The "expert" said "we do not want to kill the ones in the house" we want to bait them.. i strongly disagreed and wanted the house sprayed to prevent an infestation... but Ehrich did what they wanted and i have now had to have them come out 3 freakin' times since, each time the infestation has grown more and more severe, and all the tech does is talk about other customers issues and a quick squirt "here and there" NOT where I want him to, because lets face it i live here and see and know what is going on! So.. if you have a pest issue, just go with some other company! Update: try domyown.com they have all sorts of guides and training and products with real reviews, because its pretty clear Ehrlich will not help us!