This is a terrible company and advise… This is a terrible company and advise not to use them. I used this company to get rid of rodent in my attic in Nov 2023. Sales specialist from Hingham Ma office scheduled an appointment with a technician John who never arrived on time. After waiting all morning he arrived and didn't know what he was suppose to do. He had no communication from the service dept. He came un prepared and didn't put any baits in the attic as he could not reach where the mice noise was coming from. He was unprofessional and didn't check around the outside of the house for possible entry points for the mice instead he was on phone all the time with his friend. I called the company the same day to cancel the service and remove the baits . No one came back and no manger returned my call despite numerous calls to customer service. They don't give an email address of manager so I was unable to write directly to the management. Last I heard from billing Dept that my account will go to collection. I am shocked at such poor customer service, communication and no attempt at dispute resolution.

YOUR FIRED! I used Ehrlich in a previous home so when I needed pest control service in my new home they were the first company I contacted. While the tech, Jerry was a nice guy, he failed to address our year long, multiple requests for rodent control (mice/chipmunks) always stating it was not the season. Someone should let the mice know that because my husbands hillbilly mouse traps collect rodents year round. Fact is, if we have to do our own rodent control, we can spray for spiders too. Associate Jessica went out of her way to try to rectify the situation, even calling me back with updates that the District Manager would be in touch....gave them another week...no calls from Manager. Ehrlich did not provide the services we contracted for - YOUR FIRED!

This company sucks This company sucks. I called them about a rat, but they failed to provide any service and yet they are now sending me notices monthly that I owe them money. I have repeatedly contacted them to get them to resolve this where they promise that it has been taken care of until I once again get another notice. I have reported them to BBB, but as you can see on that site, many of the complaints have been left unresolved. Stay away from this company,