Horrible Billing, silly customer service I received a call from a collection agency. When I called them, I discovered that JCEhrlich has been sending my quarterly invoices to an incorrect address (254 Wisner Avenue in Middletown, NY) rather than to the correct address: I also discovered that the payment was $463.94 to cover an overdue balance of $356.88. I made the payment at the collection agency yet no one in your customer service organization would speak with me about my account. I wanted to correct the billing address and set up autopay. I was told, "I am sorry, until the bill is paid, no one can touch your account." I asked to speak to a supervisor and was told that it will be up to 48 hours until I speak with anyone. I asked for an email address to forward the proof of payment and was told that they were not allowed to provide email addresses. I asked about an info@ address and your rep reiterated that she was not allowed to provide an email. I found it at TrustPilot. I have managed customer service organizations and solved sill problems. Hopefully someone in management can change the ridiculous policy. So annoying and such a waste of time.

Poor customer service!! Poor customer service!! The office rescheduled my appointment twice but never had the courtesy to inform us as we waited two full afternoons I hav attempted to contact the office via phone/ and email with no response Do not use this company

Non Existent Customer Service - Non Stop Billing Errors - Lies Regarding Services Needed We have placed beyond multiple tickets into this company to receive our termite contract as well as a refund due to their complete lack of care for us as a customer. I spoke to a woman named Lynn in Accounts Receivable at the beginning of the summer. My ticket was remitted and supposedly marked as high priority and for mgt review. We heard from NO ONE. I just called once more and placed another ticket. I am told we will hear from someone by Tuesday 11.1.22. We have paid $1,500 so far towards a $2,200 five year termite contract. We have no termite contract in hand. The salesperson sent us a contract for our record back in March 2022 that had the incorrect home address and was fully executed by someone else. We have been asking for correct paperwork ever since. I want a refund of whatever money is left out of the $1,500 after services rendered is deducted because of this company's NON EXISTENT customer service. We have no contract and we have spent months dealing with billing mistakes for another service they offered us that caused us to be auto billed to a credit card in error multiple times as well as caused threatening late invoices to be sent. There is also the matter of their salesperson quoting us $2,300 for a service in the basement to treat a dangerous "fungus". We consulted with our neighbor who is a home inspector who identified the issue as something entirely different (as well as non- threatening) and advised on steps to take to remedy it ourselves. If you like being lied to and have free time you are looking to fill by constantly battling incorrect billing scenarios..........this company is for you. This has been the most time consuming, maddening, and disappointing experience I have ever had with a company of any type. It has been EIGHT MONTHS of effort and my issue is still not resolved. DO NOT USE THIS COMPANY.