Horrible Billing, silly customer service I received a call from a collection agency. When I called them, I discovered that JCEhrlich has been sending my quarterly invoices to an incorrect address (254 Wisner Avenue in Middletown, NY) rather than to the correct address: I also discovered that the payment was $463.94 to cover an overdue balance of $356.88. I made the payment at the collection agency yet no one in your customer service organization would speak with me about my account. I wanted to correct the billing address and set up autopay. I was told, "I am sorry, until the bill is paid, no one can touch your account." I asked to speak to a supervisor and was told that it will be up to 48 hours until I speak with anyone. I asked for an email address to forward the proof of payment and was told that they were not allowed to provide email addresses. I asked about an info@ address and your rep reiterated that she was not allowed to provide an email. I found it at TrustPilot. I have managed customer service organizations and solved sill problems. Hopefully someone in management can change the ridiculous policy. So annoying and such a waste of time.

Terrible customer service I had trouble finding out what amount I was being billed for quarterly service and finally discovered that I was paying almost 400$ for a single visit since I don't usually call between quarterly visits. The only way to get an accounting was to spend an afternoon on the phone waiting for information. Their so called "receipts" had no dollar amounts. When I tried to cancel, I was disconnected on one call and argued with on another call. Unbelievably unprofessional.

Hired them for an emergency service to… Hired them for an emergency service to get rid of hornets in the work area at a residence. Construction work had to be shut down because of the problem. They claimed they could get rid of them immediately. They sprayed some poison and it didn't do anything. After they left the hornets would land on the sprayed areas and it didn't bother them. Called the tech back out and this time he claimed he couldn't do anything about the hornets. Same tech - Brian Boone. Charged me $365. And apparently they are using techs which are not licensed by the state. Talked to a few persons on the phone at this company, but no one with any decision making ability will get back to me. Horrible experience all around. Fraudulent business practices.