Non Existent Customer Service - Non Stop Billing Errors - Lies Regarding Services Needed We have placed beyond multiple tickets into this company to receive our termite contract as well as a refund due to their complete lack of care for us as a customer. I spoke to a woman named Lynn in Accounts Receivable at the beginning of the summer. My ticket was remitted and supposedly marked as high priority and for mgt review. We heard from NO ONE. I just called once more and placed another ticket. I am told we will hear from someone by Tuesday 11.1.22. We have paid $1,500 so far towards a $2,200 five year termite contract. We have no termite contract in hand. The salesperson sent us a contract for our record back in March 2022 that had the incorrect home address and was fully executed by someone else. We have been asking for correct paperwork ever since. I want a refund of whatever money is left out of the $1,500 after services rendered is deducted because of this company's NON EXISTENT customer service. We have no contract and we have spent months dealing with billing mistakes for another service they offered us that caused us to be auto billed to a credit card in error multiple times as well as caused threatening late invoices to be sent. There is also the matter of their salesperson quoting us $2,300 for a service in the basement to treat a dangerous "fungus". We consulted with our neighbor who is a home inspector who identified the issue as something entirely different (as well as non- threatening) and advised on steps to take to remedy it ourselves. If you like being lied to and have free time you are looking to fill by constantly battling incorrect billing scenarios..........this company is for you. This has been the most time consuming, maddening, and disappointing experience I have ever had with a company of any type. It has been EIGHT MONTHS of effort and my issue is still not resolved. DO NOT USE THIS COMPANY.

We are well pleased Steven Weikel has been our guy for ten years and he has done an outstanding job of keeping us pest free and at an affordable price.

Terrible customer service I had trouble finding out what amount I was being billed for quarterly service and finally discovered that I was paying almost 400$ for a single visit since I don't usually call between quarterly visits. The only way to get an accounting was to spend an afternoon on the phone waiting for information. Their so called "receipts" had no dollar amounts. When I tried to cancel, I was disconnected on one call and argued with on another call. Unbelievably unprofessional.