If I could rate them a “0” If I could rate them a “0”, I would. Very disappointed in this company. As a new customer, I was given a confirmed service date and time (Today, between 8-12). Drove 2 hours to be here for this. Nobody showed or called. I called 3 times throughout the day and was reassured a technician would still be coming today. Needless to say, nobody came or called. Can’t even give me a reschedule date. If this is how they treat their customers, we can do without them. Absolutely horrible treatment of new customers. I would suggest looking elsewhere other than this company.

Horrible Billing, silly customer service I received a call from a collection agency. When I called them, I discovered that JCEhrlich has been sending my quarterly invoices to an incorrect address (254 Wisner Avenue in Middletown, NY) rather than to the correct address: I also discovered that the payment was $463.94 to cover an overdue balance of $356.88. I made the payment at the collection agency yet no one in your customer service organization would speak with me about my account. I wanted to correct the billing address and set up autopay. I was told, "I am sorry, until the bill is paid, no one can touch your account." I asked to speak to a supervisor and was told that it will be up to 48 hours until I speak with anyone. I asked for an email address to forward the proof of payment and was told that they were not allowed to provide email addresses. I asked about an info@ address and your rep reiterated that she was not allowed to provide an email. I found it at TrustPilot. I have managed customer service organizations and solved sill problems. Hopefully someone in management can change the ridiculous policy. So annoying and such a waste of time.

CAUTION!!! CAUTION!!!! If they have your credit card information, they will continue to take money out of your account, even if you don't have any service with them!!!! Canceled the first service because they were WAY overpriced compared to other pest control outfits, and a month later they take out MAINTENANCE FEES for service I never had! They have never been to my home!! THEIVES as far as I am concerned!! Contacted them 3 times and no one will contact me to get it resolved. And they saw I never had any service with them, and yet still take money from my account. If you have ever had dealings with them in the past, MAKE SURE THEY ARE NOT STILL TAKING MONEY FROM YOU !!!!