Terrible customer service I had trouble finding out what amount I was being billed for quarterly service and finally discovered that I was paying almost 400$ for a single visit since I don't usually call between quarterly visits. The only way to get an accounting was to spend an afternoon on the phone waiting for information. Their so called "receipts" had no dollar amounts. When I tried to cancel, I was disconnected on one call and argued with on another call. Unbelievably unprofessional.

Ehrlich is giving us a run around about… Ehrlich is giving us a run around about our ant problem. They have been to our home many times and can’t kill these ants! I have called in and asked for a manager and there is never one available to address my problem. Finally got someone who answered my call who told us that an inspector will come out to see about why they can’t kill the ants…well this never happened. They have even lied to us and told us that their records show that we chose not to speak with a manager! How frustrating!

This is a terrible company and advise… This is a terrible company and advise not to use them. I used this company to get rid of rodent in my attic in Nov 2023. Sales specialist from Hingham Ma office scheduled an appointment with a technician John who never arrived on time. After waiting all morning he arrived and didn't know what he was suppose to do. He had no communication from the service dept. He came un prepared and didn't put any baits in the attic as he could not reach where the mice noise was coming from. He was unprofessional and didn't check around the outside of the house for possible entry points for the mice instead he was on phone all the time with his friend. I called the company the same day to cancel the service and remove the baits . No one came back and no manger returned my call despite numerous calls to customer service. They don't give an email address of manager so I was unable to write directly to the management. Last I heard from billing Dept that my account will go to collection. I am shocked at such poor customer service, communication and no attempt at dispute resolution.