Can provide better service We were moving to a new home and discovered that the attic was a habitant for a raccoon. I have contacted Critter Control that indeed confirmed potential presence of the animal. We were offered to trap the animal in 5 days and to seal the house. Before signing the contract I was told that capture is not guaranteed, but " we never had a case in which the animal was not captured". Unfortunately, after 5 days the trapping was not successful and the animal was not captured. The house was sealed very well but the raccoon that likely meanwhile escaped the attic now started to come and visit us almost daily in the garden and pool. I have contacted the company again stating that we see the animal every night and may be they should put cage with the trap again. The response was that I will need to pay again for doing that and again trapping is not guaranteed. Moreover, now we were told that they not always capture the animals. While the company has a good name countrywide, it is expensive and at least they should provide service at standard that corresponds to the price that they change. Moreover, if the animal is still on the property and was not captured, they should at least attempt to catch it without additional charge!

Ok not great One of the techs forgot a appointment and when they were working on my house they forgot to clean up

Great service ... Very pleasant and professional people. Very pleased with people and service from day one with Andy and Steve through repair for animal proofing with Emerson and his colleague. Very professional people. We were kept up to date, on a daily basis, through the stages of pest removal and then the repair work. Repair work not completed because dry rot was found in wood. We now must have roofing people replace the bad wood and then Critter Control will finish their animal proofing.

Needs improvement The work on sealing all entry points to my home was not completed to my satisfaction.. A couple of areas were missed. Workers used sealing compound color that does not match the paint color. They did not paint matching color over compound. They could have easily spray painted a matching color after the work was completed. I was disappointed with the overall detail on work for the amount charged.

Trust all of the negative reviews about… Trust all of the negative reviews about this company. The sales person Daniel Kalchik told us that we had "a severe" rat problem. We paid $2,900 to take care of it. He sold us on a supposed "disinfectant" package to help after the rats are gone. Well we had one mouse, and after the so called disinfection we still have the same smell in the attic. The company is a rip off. DO NOT trust them!