Ok not great One of the techs forgot a appointment and when they were working on my house they forgot to clean up

Unwanted critter guests This is my second experience with Critter control in my 25 year history of living in south fla. They are truly dedicated and committed. Very dependable. Excellent follow through with plans. My only negative was a bit of communication issues with the left hand not knowing what the right hand was doing and some confusion over projections and some unnecessary duplication of efforts.

Awesome customer service skills - not very informative I wasn't clearly informed on how the whole process works, before I paid for the service. I got a call the morning of for the trap checker to come out. I had no heads-up on this. I've never done this before so I had no idea what to expect. I had to leave work early that day to let him in. I didn't know that there were only 3 "trap checking" days per week, that they do not come out on weekends (unless you pay extra for an emergency visit), that they tell you when they're coming (the morning of) instead of you telling them what time is good for you. I work, just like many people, a regular 9 to 5 job. The trap checker could only come out until 4:30 (I wasn't informed of this). The times were extremely inconvenient. I could not take off early 3 times a week. I had to ask family members to assist with this and unfortunately had to inconvenience them. If I knew of this from the beginning, I probably wouldn't have went with this company or at least did more research on other companies. I did not know that there are typically only 6 day trap checks. I also didn't know that they just stop coming if they don't find anything on the last trap check. I had to call to find out what happened to my guy as he said he was coming back but never showed up. That is when they kindly informed me about this. I had to get insulation put in. They scheduled an appointment with me a few weeks in advance, which was great but there was no courtesy call, the day before, to remind me that they were coming out the next day. I had it on my calendar but I know some people, including myself, would appreciate a call the day before. I had a dead rat on a Friday and, unfortunately, the next "trap checking" day was Monday. The smell was unbearable and there was nothing that could be done unless I paid extra money for an emergency. That was really disappointing. After all of this, I have to say that the customer service was phenomenal! Every time that I had a question, they were there to answer. No matter how many times I called, they were very patient with explaining the process. The customer service agents, the trap-checker, and the insulation crew were all great, professional, and very polite. I would use this company again, but would like them to be a bit more informative on how the process works. I suggest that they think from the mind of a person that has never done this before and what they would like to happen on their first experience. Having rats in your house is a pretty bad experience, so I would recommend making the whole process as easy as possible. Thank you for getting the 6 rats out of my house!

An honest, trustworthy, reliable company! We have used Critter Control of Ft. Lauderdale (and many of their affiliating locations) numerous times for wildlife jobs on commercial properties. They always address our issues in a timely manner and are very honest about their findings during the inspection. It's easy to see they care a lot about their customers and their relationship with their customers vs. money. When there is a job to do, they get it done fast and correctly! You're paying for quality with these guys (and gals!).

Mr. Nick Adams Mr. Nick Adams is committed to his work. He is punctual, efficient, effective and willing to help find solutions to your problem. I am grateful for your service. Thank you Nick.