Absolute worst experience of my entire… Absolute worst experience of my entire life. I have 3 properties with Cinch warranties, all just under $80/month. I bought the vip plan... 1 property’s sewer ejector pump went out. Plumber diagnosis was the sewer ejector pump needs to be replaced. Cinch responds and says it is not covered while it clearly says it is covered in my plan. The plumber volunteered to explain this to the cinch’s claims department, but they stated to me that Cinch stated they were not interested in reviewing the plumber’s explanation and the claim was denied. I have sent numerous emails with no email response back. I have spent 15+ hours on the phone with representatives that do not speak clear English, hang up on me, blind transfer me to other unrelated departments or simply put me on mute until I am forced to hang up to continue my life. It is impossible to reach any one in upper management. After finally getting someone I was told I would be given 2 months free (small compensation compared to the cost of the unit that was to be covered), they even got this wrong. I was charged for all 3 properties. Called and was then promised a refund. Refund Never occurred. Called again 10 days later, this representative state there was no record of said refunds. Representative was rude and told me he would then need to submit this refund for approval. I cannot wait to cancel all 3 of my cinch warranties, and would certainly advise those close to me to avoid this company. There are countless, home warranty companies.

Good Job. I had great customer service and price.

I received a flyer in the mail… I received a flyer in the mail regarding Cinch Home Protection Plan and that Cinch was offering two months free. I signed up for the plan and did not get 2 months free. So I am not satisfied.

I want to cancel and I have had two… I want to cancel and I have had two failed attempts to transfer me. I just want to cancel this membership that I just added.

The agent who assisted me was very very… The agent who assisted me was very very polite and knowledgeable. I had lots of questions and concerns and she addressed all of them. It's because of her kindness, knowledge and patience that I enrolled four of my properties with Cinch.