I appreciate Cinch I appreciate Cinch. I like the way you sent me information about your plans. Yes, you sent me usually about one or so emails a day. But I don't check my email real often during the day. So it wasn't irritating. But you waited. That's the main thing I appreciated. You just waited. You didn't press me to make a decision you just waited giving me time to think about it. I have alot going on right now and I have to make decisions slowly, especially when it costs me monthly. My husband passed away Dec 25, 2023. I'm adjusting and you gave me the time and patience I needed to make my decision. Thank you. BTW-i researched Cinch in the first place because I asked some friends if they had ever had a home warranty and a couple very trusted friends that I've known about 40 some odd years gave me their experiences. Reggie Winston recommended Cinch - highly recommended - I might say. He lives in Simpsonville, S.C.

Good Job. I had great customer service and price.

No nonsense company that’s treated me well. Never had an issue with a claim. Policy renewal was a ‘cinch.’ Customer service agents have always been professional and to the point. Very direct and pleasurable experience all around.

Absolute worst experience of my entire… Absolute worst experience of my entire life. I have 3 properties with Cinch warranties, all just under $80/month. I bought the vip plan... 1 property’s sewer ejector pump went out. Plumber diagnosis was the sewer ejector pump needs to be replaced. Cinch responds and says it is not covered while it clearly says it is covered in my plan. The plumber volunteered to explain this to the cinch’s claims department, but they stated to me that Cinch stated they were not interested in reviewing the plumber’s explanation and the claim was denied. I have sent numerous emails with no email response back. I have spent 15+ hours on the phone with representatives that do not speak clear English, hang up on me, blind transfer me to other unrelated departments or simply put me on mute until I am forced to hang up to continue my life. It is impossible to reach any one in upper management. After finally getting someone I was told I would be given 2 months free (small compensation compared to the cost of the unit that was to be covered), they even got this wrong. I was charged for all 3 properties. Called and was then promised a refund. Refund Never occurred. Called again 10 days later, this representative state there was no record of said refunds. Representative was rude and told me he would then need to submit this refund for approval. I cannot wait to cancel all 3 of my cinch warranties, and would certainly advise those close to me to avoid this company. There are countless, home warranty companies.

VERY POOR CUSTOMER SERVICE No part has arrived as promised for Tech to install. They have sent 2 different emails stating the tech will arrive at 4:00am to 4:45am. There is no email address or telephones that connect with live customer service...just a constant do loop of infinite call backs to the number on the reservervation confirmation. There is NO CUSTOMER SERVICE ! ! I have paid these people $49/ month then $59/mo, now its $75/month for a long time customer of over 10 years ! This Jasmine person writing responses has no clue of what she speaks. I type in my contract number, my address, my telephone numbers, zipcode and contract plan # and still no help...just an error statement to try back later ! RUN AWAY FROM THIS COMPANY. You can contact me to prove I am real ! CINCH better get my washing machine fixed or there will be no end to the complaining.