The lady we signed up with did an… The lady we signed up with did an excellent job so I hope that everything she told us is true. We just cancelled Choice Warranty because they had us waiting 5 days for heat in the middle of winter and 5 days for a clogged toilet and we only have 1 toilet. They were unable to obtain a technician. We were told by 2 contractors that Choice did not pay them and were not honest with their clients.

New try Im excited to try this home warranty service. The agent was informative and explained how the company was different than other companies.

Absolute worst experience of my entire… Absolute worst experience of my entire life. I have 3 properties with Cinch warranties, all just under $80/month. I bought the vip plan... 1 property’s sewer ejector pump went out. Plumber diagnosis was the sewer ejector pump needs to be replaced. Cinch responds and says it is not covered while it clearly says it is covered in my plan. The plumber volunteered to explain this to the cinch’s claims department, but they stated to me that Cinch stated they were not interested in reviewing the plumber’s explanation and the claim was denied. I have sent numerous emails with no email response back. I have spent 15+ hours on the phone with representatives that do not speak clear English, hang up on me, blind transfer me to other unrelated departments or simply put me on mute until I am forced to hang up to continue my life. It is impossible to reach any one in upper management. After finally getting someone I was told I would be given 2 months free (small compensation compared to the cost of the unit that was to be covered), they even got this wrong. I was charged for all 3 properties. Called and was then promised a refund. Refund Never occurred. Called again 10 days later, this representative state there was no record of said refunds. Representative was rude and told me he would then need to submit this refund for approval. I cannot wait to cancel all 3 of my cinch warranties, and would certainly advise those close to me to avoid this company. There are countless, home warranty companies.

I appreciate Cinch I appreciate Cinch. I like the way you sent me information about your plans. Yes, you sent me usually about one or so emails a day. But I don't check my email real often during the day. So it wasn't irritating. But you waited. That's the main thing I appreciated. You just waited. You didn't press me to make a decision you just waited giving me time to think about it. I have alot going on right now and I have to make decisions slowly, especially when it costs me monthly. My husband passed away Dec 25, 2023. I'm adjusting and you gave me the time and patience I needed to make my decision. Thank you. BTW-i researched Cinch in the first place because I asked some friends if they had ever had a home warranty and a couple very trusted friends that I've known about 40 some odd years gave me their experiences. Reggie Winston recommended Cinch - highly recommended - I might say. He lives in Simpsonville, S.C.

30 day delay in starting is unfortunate The representatives trying to help me did their best, but Cinch's policy to not start coverage for 30 days leaves my new house without their coverage for over 3 weeks. While they did give me a discount to keep me from cancelling, other companies would allow a choice of start date, in my case, to coincide with the closing on my house. While their coverage should be great for me, this snag doesn't seem to have a purpose, and it does not make sense.