The company's response to my inquiry… The company's response to my inquiry was super fast. All of the packages were explained to me. I also, was given time think & review my package.

No nonsense company that’s treated me well. Never had an issue with a claim. Policy renewal was a ‘cinch.’ Customer service agents have always been professional and to the point. Very direct and pleasurable experience all around.

The URL given in the letter did not… The URL given in the letter did not show. Nor, did it show on the credit union website. Only through creative searching did it finally materialize. Then, sign up and registration went very well.

Introducing Cinch! For one, when I told the phone person (Elizabeth Pero) that my daughter highly recommended Cinch, she gave me an immediate 1st month discount. 2nd, I think that the monthly charge and deductible are reasonable. 3rd, I think warranty covers much. Reminder: Coverage begins 30 days after you sign up.

Absolute worst experience of my entire… Absolute worst experience of my entire life. I have 3 properties with Cinch warranties, all just under $80/month. I bought the vip plan... 1 property’s sewer ejector pump went out. Plumber diagnosis was the sewer ejector pump needs to be replaced. Cinch responds and says it is not covered while it clearly says it is covered in my plan. The plumber volunteered to explain this to the cinch’s claims department, but they stated to me that Cinch stated they were not interested in reviewing the plumber’s explanation and the claim was denied. I have sent numerous emails with no email response back. I have spent 15+ hours on the phone with representatives that do not speak clear English, hang up on me, blind transfer me to other unrelated departments or simply put me on mute until I am forced to hang up to continue my life. It is impossible to reach any one in upper management. After finally getting someone I was told I would be given 2 months free (small compensation compared to the cost of the unit that was to be covered), they even got this wrong. I was charged for all 3 properties. Called and was then promised a refund. Refund Never occurred. Called again 10 days later, this representative state there was no record of said refunds. Representative was rude and told me he would then need to submit this refund for approval. I cannot wait to cancel all 3 of my cinch warranties, and would certainly advise those close to me to avoid this company. There are countless, home warranty companies.