What a cluster f—- dealing with LHG… What a cluster f—- dealing with LHG…. Despite their website stating prompt response in 24-48 hours it took 5 days for a repair technician to come out regarding my refrigerator…Compressor was out so he told me he would contact LHG that night…compressor under LG warranty but Repair man doesn’t contact LHG or LG… it was 2 weeks and I called LG and got the authorization for a new free compressor but the technician had to call them and I was told another 7-10 for the part to be shipped…( and how many more days for the repair man to install ). Needless to say I am fed up….after I made many, many, many calls to LHG they offered me $250.00 which does even over the destroyed food…incompetent repair tech on their part not mine.

Always get quotes I had a plumbing issue, and they sent out a tech right away. The tech gave a quote of $5500, and the allowance for repair was $500. After calling around I found a certified technician to do the repair for a fraction of the cost. I would say to shop around and not go with the first tech that is sent out, unless it’s fully covered. The reimbursing process is simple. Overall I’m satisfied with the service that was provided throughout the process.

Friendly and helpful When I started to fill out the application for home guard I received a telephone call from an agent who was monitoring the website. He was both friendly and helpful and offered me a price that was much lower than the one I was about to choose and he explained the features of the package and helped me understand what I was purchasing.

great experience with adding add on coverage I have great experience with adding add on coverage for my sprinkler system to my existing policy. Customer Rep is knowledgable and able to provide me all details required and helpful.

Customer Service I spoke with Luis Jaquez about getting our account set up to receive claims and he was very helpful. It was a pleasure speaking with him.