No communication between engineers and… No communication between engineers and team mates. An engineer came out few Tuesdays back but for some reason the part was ordered on Friday despite me calling up everyday. Why take so long?When speaking to team members they didn't seem to bothered with my concerns or complaint. They kept passing me on to different people. They have come out now to fix the problem but still really angry about the service I have received from them which took just less then 2 weeks to fix.Domestic and General is as useless.

So Unprofessional I have had this misfortune of having JK Domestics approved to repair my Smeg oven. They came last Thursday and despite having sent them the model, serial number and description of the fault, they came with the wrong part and tried blaming the fault description, “I’m not an engineer but, if the ovens not getting hot there’s a good chance it will be the element???” I will see if we have one when I get back? I was told, someone will let you know I was told (don’t hold your breath) I rang them on Monday afternoon as no one had been in touch and was told that the part had just come in and the earliest they could come was Wednesday When I asked WHY no one rang me on Friday to tell me they were ordering the part and that they wouldn’t be coming on Monday as the engineer had suggested I was asked do you want us to come on Wednesday or not (absolutely fuming now) of course I do, ok thank you bye was the response, the whole experience has been SO UNPROFESSIONAL It’s now Wednesday and I am still waiting, they still haven’t sent me confirmation they are coming and I’m not in the least convinced they will turn up. I certainly could not recommend them to you

Issues with the extended warranty team, but superb service from Jk Domestics. Highly recommended Absolutely shocking service, booked a repair 12 days ago. I waited in all day and no engineer turned up. When I rang they said they had no contact details for me . They then wanted to rearrange for the following Tuesday leaving me 18 days without an oven. A full day wasted and and shocking customer service. The issue has been resolved now, it's a shame I had to complain on here for something to be done though. Following our telephone conversation with the engineers today. They had our issue resolved within half an hour. The fault lay with the extended warranty team and not Jk Domestics. The lady at Jk Domestics indeed did do as she said and resolved our issues and an engineer was with us within 30 minutes and had the cooker fixed. So s huge thank you to Jk Domestics for resolving our issue and complaint. Shame on the extended warranty team but big thanks to Jk Domestics, cannot fault their service and resolution... Spot on.

Appliance repair Engaged JK Domestics to fix a fridge freezer early December 2019. By the 17th Feb after paying them £300, our appliance was still not working. What JK Domestics are good at is excuses as to why they haven’t called you back or why parts haven’t turned up, or why people from other companies being off sick mean they cannot proceed with your job. We did end up with a £250 refund, but they refused to refund £48 of the call out charge. So we basically paid for an engineer to tell us it was broken. We already knew that! They did say that the charge was to cover the inspection report. I’ve asked for a copy of this inspection report, JK Domestics promised to send this inspection report, but like most promises they made, they didn’t deliver. Avoid

Terrible service I had a broken door catch on a dishwasher, they took £72 up front, that was 4 months ago, three turn outs, lots rescheduled and its still not fixed. The last "engineer" removed all the cleaning products from under my sin, left them all over the floor in front of the fridge, then told me that i needed to get a plumber for a broken ball valve, that was now flooding the kitchen tiles, it wasn't like that before and not good as I am on two crutches following double hip replacement. I have left messages for a call back, not had one, tried to ring on several occasions, I might as well have tried to ring the moon! They never answer and your just left listening to list music for ages. All over one little plastic peg and they cant manage that.