Disgusted. I was very disappointed that this has taken so long to get settled and it put me through a great deal of worry and pressure when none of this wasn't my fault. I didn't need this at my age.

Thoughts on OCL solicitors After a wobble at the beginning over which email address I should be using the service was excellent. After Lauren Cole became involved everything went smoothly. She has been efficient, communicative and friendly. Just what was needed at a tricky time. Thanks Lauren.

Thank you to OCL solicitors and Michael Burgess! After my road traffic accident my insurance referred the proceedings to OCL solicitors. From the very beginning the communication was excellent and everything was explained to me in detail every step of the way. Most contact was via phone and email which made the process even easier than it already was. My handler Michael Burgess was nothing short of amazing. I was updated about every change of progress and he was very open, honest and would advise me on next steps, what will happen next and what I should consider. The whole process I felt like Michael supported me and had my best interest at heart therefore I built a certain amount of rapport and trust with him to do what he does best without having to chase anyone up or hound the office with information what is happening or where we are at with the process as that was already done on his part so I was at constant ease until the very end. Overall, it was a great result for me and I would most definitely recommend OCL solicitors to anybody in need of legal assistance or help. If I am ever in need of it I know who I will turn to without a shadow of doubt.

Communication is near zero unless I… Communication is near zero unless I chase them. My case is almost one year in, third party accepted liability months ago yet I’m still waiting for my excess to be refunded. Delay after delay with the majority caused by their lack of action

I had a car accident nearly five years… I had a car accident nearly five years ago, when an articulated truck went into our car and sent us spinning across the M25 into the barrier and our car was written off. I was in the passenger seat. Fortunately we had no physical injuries but definitely mental ones! I was offered an amount of money from the other party which was paltry. OCL advised me to not accept and pursue a better settlement. Throughout this process OCL gave me great advice. The last couple of years there had still been no resolution. David Vaughn talked me through these last two years and explained exactly what things meant and how to proceed.He was brilliant. Sometimes you can get lost in the jargon of this profession but he took time to carefully explain things in detail. We got as far as going to court but David mediated between the other party and myself and managed to secure an acceptable offer which meant I didn't need to go to court. So although this took five years OCL were prepared and worked hard for the best outcome for me. My special thanks though goes to David Vaughan who was very patient, kind and very professional with me and made the process bearable.Sobmany thanks David Teresa Bienkowski