Lucy at Kesgrave office Lucy, who is based at the Kesgrave office of Ross Coates, is awesome! She is a consummate professional but also very down to earth, patient and easy to talk to and work with. She communicates well and responds quickly by phone and : or email and is never patronising even in response to the most basic of questions, Would not hesitate to use her again should the need arise,

Really, really do not use these I am still in the process of selling my house with this company after 4 months and am totally frustrated at the lack of response to emails. It is impossible to get through on the phone and they sat on the Management Pack for 1 month without passing it onto the buyers solicitors. This only happened after I got through to their complaints department and she did it, but unfortunately this lady has now left the company and they have removed the phone number from their complaints page. Do not pay up front for their fees!. I negotiated a lower upfront payment but still regret paying this because they have no incentive to work fast. I have pretty much had to liaise through the estate agent with the buyers solicitors to sort things out because otherwise I think it would take a year to complete! UPDATE If you think things cannot get worse then read on. The sale completed on Friday 26th April. It is now Wednesday 1st May and I dont have a completion statement, no reply to emails, unable to get through on phone and more importantly I still dont have the money! I dont even know how much I am getting. I only know completion was successful because the estate agent told me! Nothing whatsoever from the solicitors. I am extremely worried, dont put yourself in this position. This is the Whitehouse Road department by the way. I believe they have other offices too who may be better.

Sale of the Vikings by Emma Jarrett Swift and timely execution of the sale. Friendly and professional communication throughout. Excellent value for money.

House Sale funds - Mortgage not cleared two weeks on. *Update 2* - 1st May - some Mortgage value (£42K) still outstanding and Direct Debit taken today. * Update * 30th April - Notification mortage paid. * Update * Estate Agents Fees paid 24th April and statements received 29th April. As of today 26th April (2 weeks on from property sale) the outstanding mortgage on our sale property has still not been cleared, our estate agents are chasing their fees and claiming breach of contract and they have overpaid us equity on the property, this is despite accounts department PROMISING the mortgage was being paid via a rare phone call Tuesday 23rd April . On Monday the 29th we will be paying the mortgage on a property we no longer own. Every single professional body involved in this transaction, from the buyers solicitor, the mortgage brokers, the estate agents are urging us to report this company to the Law Society and the SRA and we will be exploring every avenue including police reports and recouping costs , as on a personal note dealing with this awful company has made my partner mentally ill and be signed off work. Now before the team at Ross Coates try and bury this review for "harmful & illegal content " What i would like is, Monday 29th send us a COMPLETE and correct statement and breakdown of the fees, immediately clear our outstanding HSBC mortgage with the sale funds you are sitting on, tell us how much we owe YOU as you've overpaid us and finally as a gesture of good waive your fees. You are acting illegally retaining these funds and are in breach of all professional conveyancing standards. If we do not hear from you by midday we will assume the funds have been taken fraudulently and will be alerting Ipswich Police. (I will not be removing review as asked previously, and will update it when successfully resolved) If you value you sanity do not engage with this company for conveyancing, they do not understand the process or their commitments .

Lucy Guerreiro was absolutely… Lucy Guerreiro was absolutely fantastic, 1st class, helpful and keeping us updated at all times. My ex- husband and l had a very difficult and trying 20 months selling our house, which fell through 6 times, through no fault of ours at any stage. We succeeded on 7th attempt as well as us buying 2 separate properties!!! Lucy was magnificent, informative and very supportive all the way and made the transactions work smoothly. Thank you so much for all your support. I would recommend you 100%.