House Sale funds - Mortgage not cleared two weeks on. *Update 2* - 1st May - some Mortgage value (£42K) still outstanding and Direct Debit taken today. * Update * 30th April - Notification mortage paid. * Update * Estate Agents Fees paid 24th April and statements received 29th April. As of today 26th April (2 weeks on from property sale) the outstanding mortgage on our sale property has still not been cleared, our estate agents are chasing their fees and claiming breach of contract and they have overpaid us equity on the property, this is despite accounts department PROMISING the mortgage was being paid via a rare phone call Tuesday 23rd April . On Monday the 29th we will be paying the mortgage on a property we no longer own. Every single professional body involved in this transaction, from the buyers solicitor, the mortgage brokers, the estate agents are urging us to report this company to the Law Society and the SRA and we will be exploring every avenue including police reports and recouping costs , as on a personal note dealing with this awful company has made my partner mentally ill and be signed off work. Now before the team at Ross Coates try and bury this review for "harmful & illegal content " What i would like is, Monday 29th send us a COMPLETE and correct statement and breakdown of the fees, immediately clear our outstanding HSBC mortgage with the sale funds you are sitting on, tell us how much we owe YOU as you've overpaid us and finally as a gesture of good waive your fees. You are acting illegally retaining these funds and are in breach of all professional conveyancing standards. If we do not hear from you by midday we will assume the funds have been taken fraudulently and will be alerting Ipswich Police. (I will not be removing review as asked previously, and will update it when successfully resolved) If you value you sanity do not engage with this company for conveyancing, they do not understand the process or their commitments .

Ross Coates Solicitors, Kesgrave Office Our recent experience at the Kesgrave Office of Ross Coates was excellent. The courteous and considerate customer care, speed of service and professionalism we received could not be faulted. Many thanks to Mr Stephen Broughton and the team at the Kesgrave Office. Mr & Mrs Marshall

I would like to thank everyone at Ross…Especially (Lucy Guerreiro ) Legal Executive and Team Manager I would like to thank everyone at Ross solicitor for their excellent work, professionalism, kindness, and understanding especially on those occasions when I must have asked for more information and explanation which was very much appreciated. Thank you for sorting this in a such friendly manner. I would recommend everyone to choose Ross Solicitor

In one word INCOMPETENT!!!! Amazing took a review to get a response that they didn’t feel my comments are truthful!!! Jokers and wasters the lot at Ross coates , should trustplot want more information you can speak to my new solicitors or estate agents as to their lack of actions one word INCOMPETENT!!!! Jokers and totally rude did nothing now refusing to send in paperwork Even emails to Ross Coates himself are IGNORED TOTALLY USELESS KEEP WELL CLEAR I would be concern about their ability to keep your personal data including bank details secure and safe

Great outcome with grateful thanks to Lucy Guerreiro We recently completed our property sale & purchase 15 days after a protracted & difficult period to exchanging contracts. Despite all the potholes along the way Lucy Guerreiro managed to get us moved on 16 February with completion proceeds only just received in time. We would like to acknowledge her dedication, persistence & long hours worked without which we could have easily lost our buyer & new house. As such Lucy is a great ambassador for Ross Coates.