Communication Timely with most things Communication could of been better as I got closer to closing. They could learn from Katie at Rocket. I would call her with a question within a hour alway"s she would return my call with a very informative answer.

The experience of closing on the loan… The experience of closing on the loan was excellent. The lady who helped me and my brother do that was very knowledgable and helpful. She made it easy to follow the instructions and complete the process.

We are Very happy Working with Rocket Mortgage and Trust Pilot, Our Second time with both, Was 100% Involved, accurate, and Fast as a lighting Bug in July.

Remote Refi closing Being able to conduct the closing within my home. John Blasio was very helpful with the process leading up to the closing date. Great asset to the Rocket Mortgage team. The RON was very helpful and patient as we had technical difficulties but she was able to resolve them within a reasonable amount of time.

Too much confusion Too much confusion, files sent to sign that were impertinent to loan, couldn't open then told didn't have to, should be simple and easy to make this transaction. I have sold 5 properties and bought 7 properties never has there been such confusion or so many people involved.