He made things very easy to understand He made things very easy to understand. He explained what every single signature was for. He was very procedural and well trained in his field. Everything was precise and he did this all very quickly so that I didn't even lose a work time.

Communication was great Communication was great. We knew exactly what we needed to do. Customer service, when we called as my password was not working, were quick courteous and efficient. We pre-signed all documents that we could so the actual closing took less than 15 minutes!

Remote Refi closing Being able to conduct the closing within my home. John Blasio was very helpful with the process leading up to the closing date. Great asset to the Rocket Mortgage team. The RON was very helpful and patient as we had technical difficulties but she was able to resolve them within a reasonable amount of time.

The experience was easy The experience was easy, smooth. I completed most for the paperwork before my online settlement meeting. It allowed me to review the documents closely. Would recommend to family and friends.

Communication Timely with most things Communication could of been better as I got closer to closing. They could learn from Katie at Rocket. I would call her with a question within a hour alway"s she would return my call with a very informative answer.