Executed quickly and conveniently The electronic signing with an agent was incredibly convenient and went very quickly. The agent was very helpful and talked us through any questions we had.

Remote Refi closing Being able to conduct the closing within my home. John Blasio was very helpful with the process leading up to the closing date. Great asset to the Rocket Mortgage team. The RON was very helpful and patient as we had technical difficulties but she was able to resolve them within a reasonable amount of time.

The experience of closing on the loan… The experience of closing on the loan was excellent. The lady who helped me and my brother do that was very knowledgable and helpful. She made it easy to follow the instructions and complete the process.

Communication was great Communication was great. We knew exactly what we needed to do. Customer service, when we called as my password was not working, were quick courteous and efficient. We pre-signed all documents that we could so the actual closing took less than 15 minutes!

Communication Timely with most things Communication could of been better as I got closer to closing. They could learn from Katie at Rocket. I would call her with a question within a hour alway"s she would return my call with a very informative answer.