SKUGrid is very buggy SKUGrid is very buggy. Their Customer Support is the worst I have ever seen. if you open a ticket to get your issue resolved, YOU WILL NOT HEAR FROM ANYONE EVER. All tickets go unanswered! I have opened 3 tickets in relation to 3 different issues and it's been almost a month since the 1st ticket I opened. Only received an auto-response with a promise that someone will send a personal response within 2 working days. Like I said it's been almost a month, and issues keep happening, because the software is becoming buggy. Moreover, those issues can be really costly whether you are selling on eBay, Amazon or even on your own shopify store. On the other hand, SKUFetch used to be good at curating images and saving you time, but now it is no longer the same and you have to upload the images manually, as it pull very poor quality images, most of them are just random images of logos or other products that appear on the product page. Again, no response or update from the Developers!!!!

If I could give zero stars I would If I could give zero stars I would. They never address tickets in a timely manner and you get the same responses that they are working on it. It's been 5 months with no resolution and it's only gotten worse. On the rare occasion when it works, it works great but the customer support has been less than desired. I wish there were a competitor out there who could do it better and I'm still looking. I do not recommend.

little to no support, takes forever to response. Very frustrating because they have everything I need but their support is just horrible. While all other repricer got live support/instant support, they just removed their live support and they keep promising they are improving their live support ( and they told it 3 months before ) !! although they support many suppliers but in many cases while listing, it shows CANT PARSE which they term as a store bug. please bring back your live chat and accelerate your support to the customer.

Where are you Anton and where is your CS? SG is total rubbish! It used to be good. Now, it is very buggy, there are a ton of errors and if you open up a ticket to get your issue resolved, YOU WILL NOT HEAR FROM ANYONE EVER. All tickets go unanswered! This has been going on for several months and it sucks because it isn't cheap. ANTON - dude, come on now.

If I could give zero stars I would If I could give zero stars I would. SKUGrid was good at first, but now it has become very buggy and very unreliable. The support is a joke. They don't address the real issue in any support ticket you submit and instead send the same response no matter what the issue is, asking you to watch their Youtube videos which most of them are outdated. Repricing doesn't work. It doesn't change stock when the supplier goes out of stock. and it is basically not doing any of the job that it is supposed to do. I submitted 5 or more support tickets more than a week and I am yet to receive a response from a human addressing what is actually in the ticket!